A $70 price increase turned a happy evening with my 11-year-old son into an experience neither of us will forget.
My son and I were longtime customers of Blowout Cards' The Fantastic Store. We spent thousands of dollars there and genuinely loved visiting to open trading cards and enjoy our shared hobby. Unfortunately, our experience on September 30, 2026, changed everything.
Two visits earlier, the sports section manager had scoffed and called me a "rude person" when I entered the store. I ignored the remark and continued shopping. Later, he told me words to the effect of, "There are a million other stores you can go to." I had not initiated a conversation with him.
On September 30, another employee indicated that a football card my son wanted cost $170. The sports section manager intervened, took the card, and increased the price by approximately $70, remarking along the lines of, "Oopsy, looks like we forgot to mark it up." My son independently remembered both the comment and its unpleasant tone.
When I questioned the increase, rather than addressing the transaction, the manager began discussing unrelated private matters in front of my 11-year-old son, other employees, and customers. He also acknowledged having complained about me to his girlfriend.
What makes this especially upsetting is that I had already stopped engaging personally with this employee approximately three months earlier. Our previous conversations had been voluntary and occurred openly on the sales floor. I had been keeping to myself, minding my own business, and simply shopping with my son.
If the employee had concerns about our previous interactions, he could have addressed them respectfully and privately. Instead, he introduced those matters during an unrelated purchase. I found this humiliating, deeply inappropriate, and frankly repulsive.
During the confrontation, he walked around the counter and positioned himself directly behind my son, physically placing my child between us. I distinctly remember where he stood and found his behavior intimidating. He also made a comment to the effect that rude people get bad things.
I asked him to leave me alone, and he responded by asking me to leave the store.
My son later told me that I had done absolutely nothing wrong to deserve being asked to leave.
Approximately five minutes afterward, the Director of Retail Operations called and instructed me to stay away. I submitted a formal complaint to CEO Thomas Fish, who acknowledged my concerns and promised to review the incident, employee conduct, and management's response.
After receiving no substantive update, I followed up. One of my biggest concerns was my son, who was upset that we could no longer visit a store we loved. He couldn't understand why we were being excluded.
The CEO confirmed that the review was complete and handled internally but declined to discuss the circumstances or identify any store policy I had violated.
Instead, he formally prohibited me from returning. His explanation referenced my continued dissatisfaction and my public Google review, with the stated goal of avoiding future "contentious interactions."
Most disturbing was his written warning:
"Management has been instructed that, should you enter the premises after receiving this notice, they are to ask you to leave and, if necessary, contact law enforcement to address the situation."
I had never threatened anyone or suggested that I would disregard the company's instructions. I found the reference to law enforcement unnecessarily harsh.
The irony is difficult to overlook. I had already disengaged from personal interactions with this employee and was simply shopping with my son, yet I ultimately became the person excluded in the name of preventing further conflict.
I recognize that a private business determines who may enter its premises. However, I believe this was a profoundly dismissive and disproportionate response to a legitimate customer complaint.
My son did nothing wrong. He simply wanted to enjoy a hobby with his mother, and now we've lost a place associated with years of happy memories.
What troubles me most is the message this experience sends: a customer should be able to set personal boundaries with an employee, continue shopping peacefully, and expect professional treatment. I wasn't asking for special consideration or a personal relationship. I was asking to be treated like any other paying customer.
I expected basic professionalism, fair treatment, and meaningful accountability. Instead, I was left feeling that raising concerns about an employee's conduct had become the problem.
For collectors and families, I recommend you take your business elsewhere. read more