Horrible customer service ordered two pairs of glasses two weeks later only one pair arrives, calls…read moreme up instead of trying to resolve the issue and order my second pair i get rude and disrespectful attitude. Accusing me of not ordering two pairs of glasses trying to argue, our insurance is accepted everywhere...We will not be going back to this establishment. #YOURLOSS

Poor service, the office staff put through insurance forms 5 months after an appointment, because…read moreof that I can't get contacts or glasses . On top of that they are not allowing me to get one earlier and have not followed up with insurance company to assert that the fault is theirs. Also-know your insurance! They will bill you for items your insurance should cover and tell you you are wrong when you question them. After bringing proof they refused to give money back and put as a credit on account(now  I can't change dr's without losing more money). Terrible service, have gone here for a while but it has deteriorated and the treatment this last year is beyond atrocious. I am losing insurance due to my job and because of this office I won't have what I need that I should have had covered 5 months ago. If you go here #1 know your insurance benefits #2follow up with insurance claims to make sure you were billed on time (their job) #3 go elsewhere if you can!

My wife got an exam and contacts from Dr. Ha, and I got an exam not long ago because of my aging…read moreeyes (presbyopia) and we had a pleasant experience. However, it was after I brought my 4 year old toddler to her recently that prompted me to review her outstanding rapport with young children. My kiddo does not like medical visits of any kind. I thought he was going to be okay going in at first because of all glasses on display that got him curious and interested. But once we sat him near an examination machine and Dr. Ha started asking me questions about him, he knew it was yet another medical examination and started to bawl. Once he starts crying, it's not easy to calm him down. Dr. Ha immediately gave him attention and asked if he wanted to play some games, with numbers and letters. Told him that he will see a balloon inside. Asked if he knows his colors and to tell her the color of the balloon. I'm stunned that she got him to sit still (we're talking 4 year old here) for about 20 minutes for various exams. Highly recommended! On the phone, she said as long as the child knows their alphabet, they are old enough to get an exam with her.

1. Beware shady practices and charges that are not disclosed. I was charged an extra $30 for "eye…read moreimaging". Dr. Ha never asked if I wanted it and never disclosed that it would cost extra. I have no history that would indicate I needed the imaging and have never gotten charged extra fees at any other optometrist. 2. Sanitary concerns! They use a lot of machines in this office. There were multiple other people at the office at the time. I never saw Dr. Ha wipe off a machine before or after usage. She also tried to not give me my eyeglasses prescription even though I told her I primarily wear glasses. I had to go back and explicitly ask for it.

Never have I ever had an eye exam where they did not need to blow air in my eye. The doctor also…read morehad me look outside a real window for some tests which I truly appreciated. We are human who go outside and all tests should not only be performed in an office if you ask me. I came about 2 weeks earlier than my appointment because they had a cancellation. When I made the appointment, the receptionist said they'd call me if they have a cancellation so I can come in. They did just that. They kept their word and I was able to come in. I highly recommend this place.

I recently visited gem family eye Care and the staff was excellent. They were friendly and the…read moredoctor was very nice and answered any concerns I had during my exam!

I highly recommend in focus vision center, they use high end products and have a friendly customer…read moreservice. The staff members were all kind and professional. I will be bringing my whole family here!

I have been a patient of In Focus Vision Center since around 2017 or 2018, and since then my family…read morehas joined on the patient roster. My very first appointment was with Dr. Ray Corbin-Simon. From the beginning I've always been impressed by the quality of care and services rendered by all doctors and staff. The office environment is bright, clean, modern, and inviting. They used to have a Keurig coffee station in the waiting room (before COVID-19). I believe that Dr. Corbin-Simon is the owner which would make this optometry practice a M/WBE. Highly recommend the added services to screen for eye health even though these services are not traditionally covered by insurance. OptoMap ($39) looks at the back of the eye, and iWellness ($39) looks at the layers of the eye. I requested both for a discounted price of $59. I found the optomap reading to be very thorough and illuminating although, but iWellness was not so simple to understand.

Had several appointments over the years here, but made the mistake of leaving to go to The Eye…read moreSpecialists (see my negative Yelp review), thinking they could serve my potential future needs better. I have since returned to this practice, specifically Dr. Ehrlich. He is professional, caring and makes you feel comfortable. You don't feel like a "number" just going through the motions like at a larger office.

The best eye doc bar none. I highly recommend Dr Ehrlich!! He is very thorough and I never had an…read moreinstance where, even if busy where he couldn't see me. Never had a better doc!!

The staff was very accommodating and squeezed me into their schedule because I had a time sensitive…read moreneed for a visit. When I arrived, they greeted me at the door, the ladies were all very friendly. The techs were very knowledgeable. The doctor was very thorough and professional during the exam. I had a vision plan but didn't know much and the office staff helped me find my coverage and optimize my glasses based on my plan. For glasses, the office had a nice selection of frames and helped guide me through the process (I had not had Rx glasses before). Location was nice because they have a little parking lot which means you don't have to search for a spot and pay a meter like most places in Somerville. Highly recommend.

I won't go into great detail, but I've had a medical condition for the past month that has…read moreprevented me from driving. One of my requirements from the NJMVC to reacquire my drivers license is to provide them with results from a vision test. I don't use my glasses currently and I'm not required by the state to wear them while driving. I called SFE on Wednesday (5/8/19) to obtain the strength of my last prescription glasses so that I can replace my old and scratched lenses in order to properly perform my vision test. After filling out my release form, I dropped it off in person (as I was not allowed to fax or email it over). As I dropped it off (since I currently do not have the ability to drive) I requested from Wendi, the receptionist, that she please call me when the records are completed so I could coordinate with someone for a ride over to pick them up. She confirmed this by reading my phone number from my file out loud to me to check that it was still the same. Yesterday (5/9/19), I called the office around 4:45 PM to see why I haven't received a call to see if my documents were ready as I was promised. I was told in a very condescending tone that "they've been here waiting since 2:00 PM." When I asked over the phone why I didn't receive a phone call, I got a song and a dance about how "I never asked for a phone call". You literally read my number out loud to me. I'm not allowed to drive. Why would I lie about asking for a phone call? Not my fault she's unorganized and didn't write anything down. When I mentioned that I'm not trying to argue about this over the phone, again, I got a condescending tone of "well, they're here now". Nice. I have 45 days to submit all of my tests to the NJMVC, so I had no choice but to find a ride for this day. Once I walked in, without saying a word, I was handed an envelope with all of my personal medical records. No identification was asked for, no date of birth, nothing. She just assumed I was the correct person picking up my documents. HUGE HIPAA VIOLATION!! I said "that's it?" She said "yup." Unfortunately, my girlfriend was present for all of my recent trips and had to witness all of this first-hand...but on we go with our lives. Thank you Somerville Family Eyecare for all of the hard work and effort you've put into running your practice. I appreciate what you've been able to do to correct my vision over the past 12 years. Unfortunately, I'm not going to allow my records to be in the hands of someone so careless that they just hand them out to anyone that just walks in the front door. Oh, and I also don't appreciate the nasty attitude from Wendi. I was originally going to see if SFE could provide my vision test since I now have vision insurance for the first time in 4 years, but I think I'd prefer to go anywhere else.

I've been coming here for years now. The entire staff is very friendly and very helpful. The…read more doctors are excellent. The other day I had the newest doctor, Dr Possible. she was excellent. her exam was so thorough and she was very attentive to my examination I highly recommend them!

I was referred to this place from a Facebook group. Everyone praised them. My daughter and I have…read morebeen going to another eye doctor but it seems like we will be parting ways with him because to get an appointment there it's a 4 months wait, which is ridiculous. So, we had our first appointment with Dr. Alan Zastrow this week. Very happy with the service. I'm also impressed with the machines they use here. Both my daughter and I were seen back-to-back and we were done within 1 hour. Dr. Zastrow has a very good bedside manner. Easy to talk to, has a sense of humor, etc. Sadly, they no longer take my insurance so this visit was out of pocket, but it was affordable. And for a yearly visit it's not a big deal that I have to pay. I was also impressed that we got his business card which was laminated and on the back they put our info (prescription strength) and when our next appointment will be. Plus, the office is a 5 minute drive from our house. So, we found our new eye doctor for the future.

Years ago, I had LASIK done by Dr. Alan Salz, and he was absolutely the best. Fast-forward 21…read moreyears, and I'm back -- but this time, I'm seeing his son, Dr. David Salz! I was immediately impressed by the office and the staff. The office is beautiful, bright, clean, and very welcoming. I especially loved the lighting -- it was so bright and well-lit, which I really appreciated. It has that clean, professional, almost sterile feel that you actually want when visiting an ophthalmologist! It was really special to come back 21 years later and find myself in the care of the next generation of the Salz family. From the moment I walked in, I felt comfortable and confident that I was in good hands. One thing to keep in mind when scheduling your appointment: make sure you set aside about 2-2 1/2 hours. There are several parts to the visit, so give yourself plenty of time and don't schedule yourself too tightly afterward. So far, my experience has been wonderful, and I'm very happy to be back with the Salz family. It truly feels like coming full circle!

The cataract surgery went well. Everything was clearly explained. I never had to wait long.read more