Came today for my free wax appointment. The lady i went to was very nice but i got nothing near…read morewhat I wanted. When she first gave me the mirror my eyebrows still had hair all over and then the second time she plucked some of the long hairs that took me months to grow. The wax quality is terrible as well it feels like a sticker. She had to pluck most of the hair off and with tweezers that are not precise at all. I am pretty upset as eyebrows really shape the face and I take pride in mine. They are now super thin and i don't like them at all. European wax center, have better standards for who you hire and make sure they are PROPERLY trained. Very disappointing because your location in my hometown in CA is great. Do better.

This was my first time in this place . I was amazed how nice & clean it was. Everyone was so nice &…read moreinviting. I was immediately serviced at the time of my appointment. Markenzie was great & made my Brazilian wax easy with less painful.

My facial was incredible with Eva, I wish I had stopped there. She was incredibly skilled &…read moreattentive. I would love to see her again. My massage with Christina was so bad I had to stop it a 1/4 of the way in. It was by far the worst massage I ever started to have. She asked me zero questions about what I wanted to focus on or any body pain I was having & just started with the laziest most basic of massages - my massage during my masks during my facial was a million times better - but a lazy massage would have been fine- good enough for me - if she wasn't scratching me with either her nails or rough cuticles the whole time, I was in literal pain & she also put something - a pillow that couldn't be properly sanitized on my face right after a facial. All I had done was my hands and feet- the same as I had during my facial & left during legs because I know have scratch marks all over my inner thighs that I'm going to go home & pour peroxide on to make sure I don't get an infection. Before I told her she was scratching/hurting me she did my arms & feet (same as I had in the facial) & 11/2 legs. She did not reduce her price even though I told her I was stopping because of how uncomfortable my skin was. My inner thighs still hurt. More than disappointing- very upsetting experience with her & I left stressed & upset.

I have been coming here almost monthly for about a year now to get massages from Cristina. She is a…read morewonderful masseuse and remembers what pressure to use/what my sore spots are without reminders each time. She does a great job relieving tension and I always feel like a new woman after a massage from her.

Shelby did my daughter's hair and makeup for her prom. She did an amazing job and was super…read morefriendly and personable and made her feel at ease and ensured she sure was happy every step of the way!

The salon gets zero stars. I went there on Friday for eyelash extensions for which should've cost…read morenot more than $120 and they attempted to charge me $315 only when I was crying about being overcharged did they take 15% off that is still ridiculous and I've been overcharged. The owner was very rude. The receptionist was condescending and the technician Dana lied about telling me the cost.

I had Lori Lord-Rideout cut my hair twice. I asked the front desk if she knew how to cut curly hair…read moreand if she does it dry. Of course, she said yes. I arrived at my appointment on time and Lori was 20 minutes late. This was my very first appointment which did not leave a good impression. Lori than proceeded to tell me to go to the shampoo bowl to get my hair washed. Anyone who knows anything about curly hair knows you cut curly hair dry. I was very disappointed on my first cut with Lori. She chopped the back of my hair and left the top to long. She complained how my previous hair was cut and how bad it was through the whole service. She explained she would style it before I left. Which she did not! Unfortunately, I went back for her to correct the cut. It is now worse than when I originally went in there. I cannot do anything with it not even pull it up in a ponytail. I felt Lori did not take the time to listen to me about what I wanted because she spoke the entire time! I will NEVER go back to her and if you have curly hair RUN! P.S. she made a comment about her one client being Jewish and has blue hair. I don't know why she mentioned that as there is nothing wrong with blue hair or your nationality. Maybe she should keep her opinions to herself.

Khim is the best! She has been cutting my family's hair for a long time. We used to see her at her…read moreold salon and when it closed we looked all over for her. She is now with Hair Gallerie and so glad to have found her. The place is clean and tidy with very friendly staff.

Work is good, but they make up their hours. This is the second time I've come during open hours and…read morethey're closed. No note or notice. No one answering the phone. Absolutely waste of time - yet again.

I've been coming here pre Covid, and they have always taken great care of me. The quality of these…read morenails are worth EVERY penny! My current set has lasted 6 weeks so far.

Salon opened a few months ago and the service is fantastic! I love the ambiance and the quality of…read morethe hair products. The stylist Samantha is very experienced and provided professional advice on color options for my hair. I really appreciated the time she took to inquire about my expectations. My hair was damaged from over processing and she recommended preserving my hair using less chemicals to achieve an optimal look. Her expertise is evident given my satisfaction from the results. Definitely recommend coming to this salon if you are looking for a stylist that cares about your hair.

I had my hair colored. I was extremely disappointed by the way the color turned out. Definitely…read morenot a good experience.

I had an incredible experience with Ally. She gave me a Diamond Glow facial and a lash lift, and…read moreeverything was amazing. She was gentle, knowledgeable, and explained every step, so I felt totally comfortable.

I booked a facial with Courtney the manager last week for yesterday. I asked for a facial and…read moredermaplane. I called Kimmie and asked which facial I should be booking for. Takes and my friend. I also booked the dermaplane because it was important to me. When I called to add my friend I asked Jimmie what facial I should choose for my friend and I was Tom's the esthetician customizes the facial to the client. I don't think in 40 years I ever had such a bad feeling about my treatment. First they booked me a 30 min facial even thought I made myself clear that I wanted a proper facial, not a grab and go facial which somehow I was booked for. I cancelled the eyelashes to have a full hour which was ludicrous. I wakes out with not only mascara under my eyes, my combination skin was not cleaned property and my pores got no attention. The dermatology plane treatment was timid today the least. The brow taxi g and plucking was also very underwhelming. I have wayward brows remaining and most upsetting was THAT MY ESTHETICIAN BWVER LOOKED AT MY SKIN WITH A LIGHT TO SEE WHAT MY SKIN NEEDED. It would have made a sense for her to hand me a mirror and I would have seen while there my face was full of hair, peach fuzz and eyebrows. The reason I'm writing a one star review is that I called two times and complained before my facial started because she didn't look at my skin. She told me "I asked and you told me you had combination skin" well, I find that counterintuitive that a professional would ask me what what o needed I less making an expert decision. I got home and saw so much congestion in my large pores as well as brows. So, I called Kimmie at 12:30 to complain, wanted to send a picture but she client even give me a way to send the pic. I wasn't even offered to come in to be evaluated by management. Kimmie kept asked what do I would I like then to do. Before I treatment I walked out of the room to ask for Courtney who was in a meeting and today was she really in meetings from 12:30-5:30. For the reason that she didn't have the professionalism to call me back, I am writing this review. I gave them the chance to call me to discuss. I am never going back and it's ashame. I go to spas all over the world at Sensai Lanai, Naviva Punta Mita, and other top Spas in top resorts. I was hoping to find a local media spa or aesthetic practitioner in Wilmington. This is a disaster. All that needed to be done was turn a light to my face and seeing I needed an exfoliating facial and not blackhead extractions but unclogging pores, maybe a hydrofacial. It was a waste of 200 for su

I was charged $95 for gel manicure, gel pedicure, and eyebrow wax. According to their price list,…read moreit should have been $65. THEY CHARGED ME $95!!!!! This was during coronavirus so they were definitely price gouging. I am going to contact the state attorney general about the $30 overcharge. The guy filed my finger nails again after they were dry. I thought that was weird. My gel manicure chipped off within 24 hours. They don't know what they are doing.

I just went today (9/21/22). First of all they tried very diligently to get me to get a gel…read moremanicure. I told them I was only interested in all natural products. The owner then brought over a gel polished and told me it was organic. I asked what was in it she said, "I don't know." This is the worse manicure I have ever received. Once I went to dry my nails three of the nails on my left hand were compromised therefore, the manicurist had to redo them. Under her breath she said, "that's why you should get a gel manicure." I was going to tip her but, her attitude and poor workmanship said, NO! Not to mention I was charged $25.00 for a very lousy manicure. The polish was too old and sticky. You can see it is not a smooth coat of paint on the nail. This is why you can see lines or string on the pointer finger. I will never go there again. If you don't opt for a gel manicure which is $40.00 you don't get the same customer service. I guess they want to have you to keep coming back. I'll never come back! I have done a better job painting my nails. And...... No hand massage! What a gip! Save your money and go to a more credible salon that appreciates all customers and not those who spend $$$$$$ on fake nails and gel polishes! SMH!

Valerie is a great stylist. Prices are good. Chill vibe, have had hair done by two other stylists…read morealso happy with results.

Went for a root touch up and trim with long layers put in. Walked out with dye all over my face and…read moreforehead. It's now several days later and I still can't get the dye off my skin - so embarrassing. I had high hopes for this salon considering a lot of other reviews complemented their color specialty. Maybe if you go to the two or three people listed specifically in these reviews you wouldn't come out looking like this. However, I wasn't so lucky and unfortunately will not be returning. Trim was okay at best but I have long hair so you can't really notice any inconsistencies unless you're really inspecting. Also, my hair was only half blown out when the stylist showed me the final product and said, "I know it's a little frizzy right now." Really?!? If it were blown out properly with the proper products, it wouldn't have been "frizzy." Oh and last but certainly not least, my face mask was ruined as well - the stylist got dye all over the ear loops. I understand this may be hard to avoid but I feel like I should've had a warning before she just slopped dye all over it. After all, I had disposable masks in the car that I could've easily used instead. It seemed like my stylist had minimal/no prior experience. If you could take anything from this review, if you're going to this salon, ask for a specific stylist that has prior awesome reviews. :)

I.dont.know.the.young.woman.who.cut.my.bangs.and.she.did.Really.good.job.so.thank.you.read more

I came here to get my hair trimmed and curtain bangs. First of all, I've never had a stylist dry…read morecut my hair before and it made all the difference! My hair is naturally wavy borderline curly. Usually a stylist immediately wets my head and then begins sawing away, but not here. She took the time to see how my hair naturally curls and cut my hair accordingly. I think it looks fantastic!