I went back a couple of weeks later, but it definitely took some convincing from Rachel (manager)…read more She apologized deeply for my experience and offered to have me come in to see their brow specialist, Brielle. I was very hesitant and more than prepared to just wait it out and go see my regular brow person. My eyebrows were already messed up so I figured they couldn't get WORSE. I made an appointment, missed it and rescheduled for another day. I was that scared to go back. I went in and was greeted immediately by Brielle. She was very friendly and walked me through everything she did before she did it. Nothing was done without my seeing it and giving her the okay to continue. I think she could tell I was nervous. Brielle showed me how to use brow powder to fill in my brows until they grow in completely. She made me feel very confident in her ability to not only help me reshape my brows, but to also work with what I have in the meantime. She was very nice and personable and that alone made me feel a little more comfortable about laying on that table again. Rachel is amazing and made sure to come out and meet me personally and even gave me a few items to take with me to keep my brows maintained. I made another appointment with Brielle and will more than likely continue seeing her from now on. If you are going to EWC for brows, GO SEE BRIELLE!!!

Came today for my free wax appointment. The lady i went to was very nice but i got nothing near…read morewhat I wanted. When she first gave me the mirror my eyebrows still had hair all over and then the second time she plucked some of the long hairs that took me months to grow. The wax quality is terrible as well it feels like a sticker. She had to pluck most of the hair off and with tweezers that are not precise at all. I am pretty upset as eyebrows really shape the face and I take pride in mine. They are now super thin and i don't like them at all. European wax center, have better standards for who you hire and make sure they are PROPERLY trained. Very disappointing because your location in my hometown in CA is great. Do better.

My facial was incredible with Eva, I wish I had stopped there. She was incredibly skilled &…read moreattentive. I would love to see her again. My massage with Christina was so bad I had to stop it a 1/4 of the way in. It was by far the worst massage I ever started to have. She asked me zero questions about what I wanted to focus on or any body pain I was having & just started with the laziest most basic of massages - my massage during my masks during my facial was a million times better - but a lazy massage would have been fine- good enough for me - if she wasn't scratching me with either her nails or rough cuticles the whole time, I was in literal pain & she also put something - a pillow that couldn't be properly sanitized on my face right after a facial. All I had done was my hands and feet- the same as I had during my facial & left during legs because I know have scratch marks all over my inner thighs that I'm going to go home & pour peroxide on to make sure I don't get an infection. Before I told her she was scratching/hurting me she did my arms & feet (same as I had in the facial) & 11/2 legs. She did not reduce her price even though I told her I was stopping because of how uncomfortable my skin was. My inner thighs still hurt. More than disappointing- very upsetting experience with her & I left stressed & upset.

I have been coming here almost monthly for about a year now to get massages from Cristina. She is a…read morewonderful masseuse and remembers what pressure to use/what my sore spots are without reminders each time. She does a great job relieving tension and I always feel like a new woman after a massage from her.

Shelby did my daughter's hair and makeup for her prom. She did an amazing job and was super…read morefriendly and personable and made her feel at ease and ensured she sure was happy every step of the way!

The salon gets zero stars. I went there on Friday for eyelash extensions for which should've cost…read morenot more than $120 and they attempted to charge me $315 only when I was crying about being overcharged did they take 15% off that is still ridiculous and I've been overcharged. The owner was very rude. The receptionist was condescending and the technician Dana lied about telling me the cost.

I had Lori Lord-Rideout cut my hair twice. I asked the front desk if she knew how to cut curly hair…read moreand if she does it dry. Of course, she said yes. I arrived at my appointment on time and Lori was 20 minutes late. This was my very first appointment which did not leave a good impression. Lori than proceeded to tell me to go to the shampoo bowl to get my hair washed. Anyone who knows anything about curly hair knows you cut curly hair dry. I was very disappointed on my first cut with Lori. She chopped the back of my hair and left the top to long. She complained how my previous hair was cut and how bad it was through the whole service. She explained she would style it before I left. Which she did not! Unfortunately, I went back for her to correct the cut. It is now worse than when I originally went in there. I cannot do anything with it not even pull it up in a ponytail. I felt Lori did not take the time to listen to me about what I wanted because she spoke the entire time! I will NEVER go back to her and if you have curly hair RUN! P.S. she made a comment about her one client being Jewish and has blue hair. I don't know why she mentioned that as there is nothing wrong with blue hair or your nationality. Maybe she should keep her opinions to herself.

Khim is the best! She has been cutting my family's hair for a long time. We used to see her at her…read moreold salon and when it closed we looked all over for her. She is now with Hair Gallerie and so glad to have found her. The place is clean and tidy with very friendly staff.

Love this spot. I stopped coming under the old management and decided a few months ago to try again…read moreunder the new management. There are more spa options. Occasionally I see men coming in for a wax or pedicure. The nail techs are always friendly, and offer you wine during your service. If you like pretty nails and amazing designs this is the place to go. I've never had a wait with my appointments.

Work is good, but they make up their hours. This is the second time I've come during open hours and…read morethey're closed. No note or notice. No one answering the phone. Absolutely waste of time - yet again.

Salon opened a few months ago and the service is fantastic! I love the ambiance and the quality of…read morethe hair products. The stylist Samantha is very experienced and provided professional advice on color options for my hair. I really appreciated the time she took to inquire about my expectations. My hair was damaged from over processing and she recommended preserving my hair using less chemicals to achieve an optimal look. Her expertise is evident given my satisfaction from the results. Definitely recommend coming to this salon if you are looking for a stylist that cares about your hair.

I had my hair colored. I was extremely disappointed by the way the color turned out. Definitely…read morenot a good experience.

I booked a facial with Courtney the manager last week for yesterday. I asked for a facial and…read moredermaplane. I called Kimmie and asked which facial I should be booking for. Takes and my friend. I also booked the dermaplane because it was important to me. When I called to add my friend I asked Jimmie what facial I should choose for my friend and I was Tom's the esthetician customizes the facial to the client. I don't think in 40 years I ever had such a bad feeling about my treatment. First they booked me a 30 min facial even thought I made myself clear that I wanted a proper facial, not a grab and go facial which somehow I was booked for. I cancelled the eyelashes to have a full hour which was ludicrous. I wakes out with not only mascara under my eyes, my combination skin was not cleaned property and my pores got no attention. The dermatology plane treatment was timid today the least. The brow taxi g and plucking was also very underwhelming. I have wayward brows remaining and most upsetting was THAT MY ESTHETICIAN BWVER LOOKED AT MY SKIN WITH A LIGHT TO SEE WHAT MY SKIN NEEDED. It would have made a sense for her to hand me a mirror and I would have seen while there my face was full of hair, peach fuzz and eyebrows. The reason I'm writing a one star review is that I called two times and complained before my facial started because she didn't look at my skin. She told me "I asked and you told me you had combination skin" well, I find that counterintuitive that a professional would ask me what what o needed I less making an expert decision. I got home and saw so much congestion in my large pores as well as brows. So, I called Kimmie at 12:30 to complain, wanted to send a picture but she client even give me a way to send the pic. I wasn't even offered to come in to be evaluated by management. Kimmie kept asked what do I would I like then to do. Before I treatment I walked out of the room to ask for Courtney who was in a meeting and today was she really in meetings from 12:30-5:30. For the reason that she didn't have the professionalism to call me back, I am writing this review. I gave them the chance to call me to discuss. I am never going back and it's ashame. I go to spas all over the world at Sensai Lanai, Naviva Punta Mita, and other top Spas in top resorts. I was hoping to find a local media spa or aesthetic practitioner in Wilmington. This is a disaster. All that needed to be done was turn a light to my face and seeing I needed an exfoliating facial and not blackhead extractions but unclogging pores, maybe a hydrofacial. It was a waste of 200 for su

I had an incredible experience with Ally. She gave me a Diamond Glow facial and a lash lift, and…read moreeverything was amazing. She was gentle, knowledgeable, and explained every step, so I felt totally comfortable.

Just got my nails done. Gel mani-regular pedi. After finding out my normal place closed because of…read morethe renovations of he gallery I had been searching for a new salon. The salon owners called my mom to tell me on of our favorite nail techs is working here until the salon reopens in its new location. So I called and Amy was there!!! She did an amazing job as usual!! I will return here even when the new salon opens when my mom and sister aren't free to go so I can keep up my nails. Let me tell you how nice it is to find this nail salon. It turns out the salon I went to and this one people are related to each other which is awesome. Let me tell you a bit about why I'll continue to visit this salon. They have liners in the pedi bowls the massage chairs are new or newer. They have the sterilization machines visible so I know the tools are cleaned properly. The other two techs I talked to were lovely as well. I was greeted when I walked in and asked what I wanted today. It was so nice to find a clean well maintained salon they get five stars from me!!

I was charged $95 for gel manicure, gel pedicure, and eyebrow wax. According to their price list,…read moreit should have been $65. THEY CHARGED ME $95!!!!! This was during coronavirus so they were definitely price gouging. I am going to contact the state attorney general about the $30 overcharge. The guy filed my finger nails again after they were dry. I thought that was weird. My gel manicure chipped off within 24 hours. They don't know what they are doing.

Sydney is incredibly professional and kind. She always listens to what I want and does an…read moreincredible job with my color and cut. It was one of the best experiences I've had with a hair stylist. I highly recommend Sydney! The salon itself is nice, I like sitting at the table for the color- it feels more social and there are always regulars in there talking - It is welcoming, peaceful, and clean - all important. Great service overall!

Valerie is a great stylist. Prices are good. Chill vibe, have had hair done by two other stylists…read morealso happy with results.

I.dont.know.the.young.woman.who.cut.my.bangs.and.she.did.Really.good.job.so.thank.you.read more

I came here to get my hair trimmed and curtain bangs. First of all, I've never had a stylist dry…read morecut my hair before and it made all the difference! My hair is naturally wavy borderline curly. Usually a stylist immediately wets my head and then begins sawing away, but not here. She took the time to see how my hair naturally curls and cut my hair accordingly. I think it looks fantastic!