Prices are fair and customer service is great. Good selection of iron work parts. Easy to order…read moreparts and ready for pick up.

always helpful and materials are always available. the guys working the back are extremely…read morefriendly and very knowledgeable and willing to to get you everything you need

Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

They came and did a great job would highly recommend them and will give them another call if I have…read moreany other problems with my washer and dryer thank u

I needed a control panel on the dishwasher at a rental…read more The technician who came out gave me a way better price for the work than I received from another company, who charged a$99 service caa The technician was efficient and fast and gave me good information for the future. I will always call this company when I need appliance repair as they are honest and reliable which is so hard to find

We needed a new dishwasher, and saw the ads for LeBon on TV. We've always prefered the family…read moreowned business, so had to check them out. The family were very helpful, discussed the pros and cons of different types, brands, and costs, and helped us choose the one that met all our wants and needs. Mr. LeBon set up installation and delivery. The team came right as scheduled, were very quick and professional, and the dishwasher is exactly as we hoped.

I was quoted one price, a lower one, on the phone and when I arrived at the shop I was told a…read moredifferent and higher price. Plus the older man is consistently rude and abusive.

This places is awesome Luis welded the height adjustment lever for my lawnmower in no time. Very…read morereasonably priced he was done within minutes.

Old-fashioned shop, they have everything and can fix any small engine or mower. Fast, experienced,…read morefair. You can't do better! Fixed my ancient Techumseh motor in one day.

Excellent service. My refrigerator 22 year old side by side GE) wasn 't defrosting or keeping food…read morecold. Jeff came out did an analysis and provided an estimate. I called the office and made an appointment. Jeff called and texted me about his arrival on day of service. Both the office staff and Jeff were courteous and professional at all times. I highly recommend Authentic Appliance!

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Dropped off a basket case of a tractor with Raymond, set a modest budget and asked for an honest…read moreassessment of if it was worth getting up and running again. It clearly had some electrical issues, some fuel problems, and hydro leaks. Being that it's a 50 year old mini Kubota I had doubts about part availability or if it could even get up and running as it had been stored poorly with old diesel gumming everything up. It took about a week for an estimate, then another week or two as parts arrived to get things fixed, rewelded. They were very consistent with updates, and respected my budgetary limits. Communication was clear and even though I don't know much about tractors everything was explained in layman's terms. We're now considering bringing them our old Ford tractor to get fixed up in a couple of months

Stopped by my favorite shop to check in and say hey! Like family…read more Over the years Raymond has been my go to guy for everything! Whether it was getting tow, diagnostic, one of our many repairs. I wouldn't trust anyone else with our equipment needs. Oh, and his assistant is !

I called them in the morning while at work , they were at my house hours later …read more Washer is up and running ( now I could wash m favorite blanket (; ) Funny man and you can feel the honest work wanting to help Definitely would go back ! Thanks again

It's not his fault I think the place where he orders his parts from sell defective parts. He's been…read morehere three times for the same problem and he has changed all the parts pretty much that he needed to change but my refrigerator is still not 37 to 42 degrees. Again not his fault just not good parts.