1. The Engraving Shop

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Charlottesville, VA

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The Engraving Shop

5.0 (1 review)
Open • 10:00 am - 5:00 pm

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9 years ago

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Bel-Air House Of Silver - A restored and replated heirloom

Bel-Air House Of Silver

(12 reviews)

I have had 2 silver services, platters, bowls, pitchers, salt and pepper shakers that were my…read moreparents and grandparents and family items for over 40 years. 19 pieces to be exact. I have kept them in the attic and in storage and have been meaning to get them cleaned, repaired, and replated for years. I finally found Bel-Air House of Silver on the internet after searching around Richmond off and on for a couple of years. It took about two months for them to do everything, but i could not be more pleased. Everything turned out perfect. I honestly could not be happier. I'd recommend them to anyone and everyone. Not many people do this type of work anymore. I had so many items that were dented, pitted, broken or bent, and they came back repaired and looking wonderful. They can't fix everything like new or perfect after 100 years ore more, but I am completely satisfied with the cleaning, repair, and replating they did. Elizabeth and her business associate are very nice and very easy to work with also. Thank you both. Bryan S. Midlothian, VA

I had an incredibly frustrating and disheartening experience with them. From the very beginning,…read morecommunication was poor but we trusted their promises regarding a custom engraving needed for my wedding. Unfortunately, not only did they completely ignore the engraving specifications, but they also delivered a final product that was nothing like what we were promised - I do understand that things may change as the project gets started, but a courtesy call to make us aware of the inability to fulfill their promises would have made a world of a difference. The whole process took weeks longer than expected. As we called regularly to check-in and get updates, we were treated with complete disrespect. We were HUNG UP ON during certain calls as they did not want to admit to their mistakes. It went as far as them telling us that our pieces "didn't matter." This was completely heart-shattering as our pieces that "didn't matter" have been in our family for multiple generations. It was clear they had no intention of taking accountability and instead shot us down... as if that would help the situation??? absolutely absurd. This was not just a missed expectation; it was a total disregard for customer service & basic human decency.... We trusted them with something meaningful and were met with negligence. I am never one for reviews but I wish I read and trusted all of the other awful experiences. Would absolutely not recommend. AVOID AT ALL COSTS.

The Engraving Shop - engraving - Updated October 2026

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