So, first things first, this is not a review of Substance as a dispensary…read more I've never bought weed at Substance and, given the fact that I'm not a smoker, probably never will buy weed at Substance. But I am a coffee drinker. And Substance has a coffee shop set up as part of their operation, right next to their dispensary on Division. And Oh-Sweet-Jeezus, the Substance coffee shop brews up a great cup of java. All the baristas are good - really good, actually - but if you're lucky, Angela (the manager) will be behind the counter. Angela does a great pour over. Seriously, her pour overs are absolutely top notch. It's also possible that the weed is top notch. I wouldn't know. But the coffee? Dammmmmnnn good.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Soooooooo cheap (compared to cali anyways)…read more This was our first stop when we landed before hitting Mount bachelor and, wow, it was like going to Disneyland for the first time. Great variety and friendly service!

10/10 customer experience! Alec was welcoming, attentive, and shared great recommendations. Very…read moreaffordable and solid variety.

Charlie was super knowledgeable and professional while helping me pick the right products. Highly…read morerecommend this spot they have a good selection and friendly employees!

They are located downtown, but thankfully, they had their own parking lot, so finding parking was…read morenot an issue. Inside, they are very professional with scanning the photo ID to make sure everyone inside is legal to be there. I liked that the bud tenders were very friendly and professional while answering questions to educate me on the different products. Their prices are much higher in the downtown area, which I assume is because they are in a high tourist area. The Old Mill District had some lower prices. Their selection was good with enough variety to meet individual needs. They also offer daily deals to help save a few dollars.

This is a long overdue review for my fav dispensary in Bend! I am a regular since I live walking…read moredistance and they have the best prices and friendliest staff. Props to my favorite bud tender Daniel! Coming in to DiamondTree and seeing Daniel is like seeing your good friend who is also a pro at his job. He is very knowledgeable on product, has handled exchanges for faulty cartridges smoothly, and always makes me feel incredibly comfortable in the dispensary. I actually left the last dispensary I was a regular at due to feeling very uncomfortable and PTSD triggered when they changed owners. (I have a medical card due to chronic pain and PTSD.) I highly recommend DiamondTree West for the great service, best deals in town (especially on multi pack joints), loyalty points program, and fantastic location. Try them out yourself!

I've only been there one time so far, they had what I wanted as listed on their web page, the woman…read moreworking there was nice and polite, the store was clean and uncluttered. I was in and out within a minute or two. I buy this stuff for my wife, she has MS and is barley mobile, this stuff helps her relax. The price was great in my opinion for what I got and will be returning very soon.

If you can drive a few more miles go to the location further south just for a better selection and…read moretraffic situation. Good staff and store just a weird and limited spot with competition next door. I avoid this location. No complaints of the store itself.

Every time we visit Oregon this is one of my first stops…read more People are knowledgeable, atmosphere is Oregon casual, prices are great.

So offended by the 1 stars!!! This is the only store in town I would ever even consider spending my…read moremoney! You will find a KIND and knowledgeable staff and the highest quality product at the best prices in town!!!! Go check out the north west oil and soil tech products. Best shop in town by miles. Ask for Marcus :)

The people who work here are decent, nothing really special. They'll answer questions but it seems…read morelike they expect you to know everything when you come in. It's the products that I have a harder time with. Every preroll I've gotten from them tastes like soap. And I've gotten multiple thinking it was just the type. Every. Single. One. It makes smoking almost not fun when the tastes of Irish spring is coating your throat. Definitely can't get an enjoyable high with that. I have a few friends who have gotten their bud and say the same thing. It's almost like a coating they've put on everything. Definitely do not recommend.

Hanna is absolutely amazing very friendly very helpful will come back thank you we appreciate youread more

Very nice salesperson and well educated on their products. Their variety was not tremendous, but…read morethey carried enough to suit the needs from edibles to locally grown cannabis. The shop is pretty small but it was calm and inviting once inside. They have their own parking in front of the entrance to the store, which is just off of the main road through town.

My best friend was visiting from Seattle and I took him on a tour with Tristone & Stacie Dred for a…read moresurprise birthday present - and it turned out to be one of the most awesome things ever! I called prior the the tour and talked to Stacie a bit about what we were interested in seeing, then let them come up with a custom tour plan. We started at a local dispensary where we enjoyed some CBD coffee and went through a presentation regarding the history of legalization in Oregon, along with some cannabis chemistry and other topics of interest. From there we went to another dispensary where we got a tour from the site manager, along with a most excellent swag bag (that was basically worth what we paid for the tour itself) and a few complimentary rollies. As I indicated my interest in hemp, we were then able to tour a working hemp farm. Even though it was after harvest, we got to see massive piles of de-budded plant stocks, as well as 500+ lb bags of CBD bud ready to send out for processing. The farm owner was on hand, and we got to have a nice little chat as we enjoyed some product we picked up at the previous stop. From there we got to finish up at a local lab, which was beyond fascinating - not at all what I imagined. Can't say enough about how awesome Tris and Stacie are. If there is ever an official "Ambassador of Cannabis" position in Bend, it will have to be jointly shared. My buddy is looking forward to his next visit, and we look forward to taking the tour again and letting them come up with another unique path. Seriously... would give this 10, or better yet, 100 stars if possible. Tristone and Stacie Dred also host a weekly Cannabis & Raggae radio show on Monday nights at 88.9 FM or online at KPOV.ORG... check it out if you get a chance!

Had a blast on our tour!!! Tristan and Stacie are so much fun to hang out with! Would recommend…read morethis tour for anyone.. was fun and informative!

I am wheelchair bound and have a rare disease with no cure. I utilize this amazing medicine for…read morepain control and I have been a long time utilizer. This store is amazing and I am experienced so trust me when I say the attention to detail is amazing. They truly care. I love this place.

Colton was very knowledgeable about all products. I was able to get a variety of items to meet my…read moreneeds. Fast friendly service and prices were reasonable.

Love the weed hate the prices. The 67 per eigth? That hasnt sold out in months. Perhaps you should…read morelower your prices on items that arent selling. I don't see how you can charge a premium yet not offer the freshest possible product. Also very stem filled gram i got (pictured). Everything is prepackaged also which i got to say I'm not a fan of. Like what are so many budtenders even doing working when you can only help one at a time and its all already packaged up. Idk seems pretty gross to be up charging so much in a pandemic

The pre rolls I bought did not smoke... THEY COULD NOT BE SMOKED... rolled too tight to even get a…read morehit... one of the worst surprises when traveling through the state. Shame cause I like this small dispensary and the worker, but I literally could not smoke what I purchased. I have to reroll 9 joints to be able hit any of them, the exact opposite thing you want to be doing when buying (mostly) convenient prerolls. AVOID JENNY'S until they stop distributing SMITH ROCK, because it's dishonest to customers to sell such shit products that are unable to even be smoked. I will only be going to Tokyo Starfish if I come through the state again.