My husband and I loved this Blazing Trails Tour! Stacie and Tris are very experienced and extremely…read moreknowledgeable in all aspects of Cannabis. We highly recommend this tour and really hope all of our family and friends that live & visit Bend will take this tour. Thank you again Stacie & Tris you guys are AWESOME!

A very informative tour. I would recommend this to anyone wanting to know more about hemp.read more

So offended by the 1 stars!!! This is the only store in town I would ever even consider spending my…read moremoney! You will find a KIND and knowledgeable staff and the highest quality product at the best prices in town!!!! Go check out the north west oil and soil tech products. Best shop in town by miles. Ask for Marcus :)

The people who work here are decent, nothing really special. They'll answer questions but it seems…read morelike they expect you to know everything when you come in. It's the products that I have a harder time with. Every preroll I've gotten from them tastes like soap. And I've gotten multiple thinking it was just the type. Every. Single. One. It makes smoking almost not fun when the tastes of Irish spring is coating your throat. Definitely can't get an enjoyable high with that. I have a few friends who have gotten their bud and say the same thing. It's almost like a coating they've put on everything. Definitely do not recommend.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Sometimes you can get what you're looking for with ease, and other times the bin/shelf label says…read moreit's an indica and it's actually a full on sativa. Once you buy it, under false pretenses it's one thing (indica) when it's the opposite (sativa), you cannot return it. Ask to see the physical containers label of what you're interested in buying before buying it. Buyer beware. IN RESPONSE TO THE OWNERS COMMENT: This is the product that was purchased. The container clearly says sativa. The box that you have these Sitting in behind the glass window said "I" meaning indica. I am unclear how such a mistake could be made when this clearly says sativa right there on the front. In addition, I called the store once I got home and found out they sold this to me as something else and the entirely and the employee said yes, the label on the bin these sites in said Indica, and not sativa. And now I'm stuck with something I will not smoke. I do not want this crap. I would never buy this. Fix your store, and readdress your return policy. When it's the stores fault, or the employees fault directly like this time, you need to accept returns. This is extremely aggravating.

Soooooooo cheap (compared to cali anyways)…read more This was our first stop when we landed before hitting Mount bachelor and, wow, it was like going to Disneyland for the first time. Great variety and friendly service!

10/10 customer experience! Alec was welcoming, attentive, and shared great recommendations. Very…read moreaffordable and solid variety.

Charlie was super knowledgeable and professional while helping me pick the right products. Highly…read morerecommend this spot they have a good selection and friendly employees!

Rude lady at the front who checks your ID. Lots of selection, no OG strains. $10-15 G's.read more

I am a long time customer. They are knowledgeable, always polite. Good products, price is always…read moreaverage for market. I have tried other cannibas distributors and always dissatisfied and come back To Substance!! Thanks guys keep up the good Vibes!!

The place doesn't have the largest selection but we got the gummies to help us sleep and they…read moreworked like a charm!

If you can drive a few more miles go to the location further south just for a better selection and…read moretraffic situation. Good staff and store just a weird and limited spot with competition next door. I avoid this location. No complaints of the store itself.

Every time we visit Oregon this is one of my first stops…read more People are knowledgeable, atmosphere is Oregon casual, prices are great.

Hanna is absolutely amazing very friendly very helpful will come back thank you we appreciate youread more

Very nice salesperson and well educated on their products. Their variety was not tremendous, but…read morethey carried enough to suit the needs from edibles to locally grown cannabis. The shop is pretty small but it was calm and inviting once inside. They have their own parking in front of the entrance to the store, which is just off of the main road through town.

Love the weed hate the prices. The 67 per eigth? That hasnt sold out in months. Perhaps you should…read morelower your prices on items that arent selling. I don't see how you can charge a premium yet not offer the freshest possible product. Also very stem filled gram i got (pictured). Everything is prepackaged also which i got to say I'm not a fan of. Like what are so many budtenders even doing working when you can only help one at a time and its all already packaged up. Idk seems pretty gross to be up charging so much in a pandemic

The pre rolls I bought did not smoke... THEY COULD NOT BE SMOKED... rolled too tight to even get a…read morehit... one of the worst surprises when traveling through the state. Shame cause I like this small dispensary and the worker, but I literally could not smoke what I purchased. I have to reroll 9 joints to be able hit any of them, the exact opposite thing you want to be doing when buying (mostly) convenient prerolls. AVOID JENNY'S until they stop distributing SMITH ROCK, because it's dishonest to customers to sell such shit products that are unable to even be smoked. I will only be going to Tokyo Starfish if I come through the state again.

Place is dopeeeee! Really liked everything they had to…read moreoffer. Nice people. Easy to talk too. Fun.

This is a long overdue review for my fav dispensary in Bend! I am a regular since I live walking…read moredistance and they have the best prices and friendliest staff. Props to my favorite bud tender Daniel! Coming in to DiamondTree and seeing Daniel is like seeing your good friend who is also a pro at his job. He is very knowledgeable on product, has handled exchanges for faulty cartridges smoothly, and always makes me feel incredibly comfortable in the dispensary. I actually left the last dispensary I was a regular at due to feeling very uncomfortable and PTSD triggered when they changed owners. (I have a medical card due to chronic pain and PTSD.) I highly recommend DiamondTree West for the great service, best deals in town (especially on multi pack joints), loyalty points program, and fantastic location. Try them out yourself!