An 11-Day Stay That Changed My Recovery After a serious auto…read moreaccident and acetabular surgery at Ben Taub, I arrived at TIRR Memorial Hermann not knowing what to expect. What I found was a place where world class rehabilitation meets genuine human care, and eleven days later, I left stronger, steadier, and deeply grateful. From the moment I rolled through the doors, the environment felt different. TIRR's reputation for rehabilitation excellence is well earned, but what truly sets it apart is the people. Every single member of the team treated me like a person first and a patient second. The medical leadership set the tone. Dr. D brought a level of expertise and clarity that made a complicated recovery feel understandable and manageable. Dr. Kaitlyn was thorough, compassionate, and genuinely invested in my progress, the kind of physician who listens closely and treats the whole person. Together, they gave me confidence that I was in the right hands. The therapy team is where the real day to day work of rebuilding happened. Georgia, Suzanne, Kate, Matthew, and Hattie pushed me, encouraged me, and met me exactly where I was each session. They knew when to challenge me and when to pull back, and they celebrated every small gain like it mattered, because it did. The progress I made in eleven days is a direct reflection of their skill and their heart. The nurses and patient care assistants who looked after me are the reason I healed the way I did. Hawa and Daisy brought calm competence to every shift, never rushed, always attentive. Abby and Olivia had a way of making even the hardest mornings feel manageable. Andrea and Mayra were steady hands when I needed them most, and their kindness never wavered, even on the toughest days. Tessa always checked in with a smile that made the room lighter. Jose, the one with the muscles, and you know who you are, made transfers feel safe and easy, and always brought good humor along with his strength. Betsy paid attention to the small details that mattered: positioning, comfort, timing, dignity. Isabella has a gentleness that's rare, and Angela went out of her way more times than I can count. And Philip, thank you for the conversations, the patience, and the quiet encouragement when I needed it. The people behind the scenes matter just as much. Alisha in facilities kept my environment clean, safe, and comfortable, and always did it with a warmth that stood out. Sandra from the kitchen made mealtimes something to look forward to, checking in on preferences and making sure I was well fed and well cared for. These are the roles that often go unseen, and they shouldn't. This team didn't just do their jobs. They went above and beyond. They showed up when they didn't have to. They remembered the little things, how I liked my pillows, when I needed a minute, what made me laugh. Recovery from major trauma is a mental battle as much as a physical one, and these people carried me through both. If you or someone you love is facing the road back from a serious injury, TIRR Memorial Hermann is the place I would send them without hesitation. The clinical care is exceptional. The human care is extraordinary. To the whole team, thank you. I'll carry your kindness with me long after the hardware heals.

Chuck in the kitchen is AMAZING . I came her last year in 2024 & i was in a verrrry dark space in…read morelife . I love him so much , it's easy to say someone makes you smile for the moment . But Chuck is just a ray of sunshine & he's so easy to open up & talk to. Although he works in the kitchen he's very helpful & sweet .If you ever get the chance stop by the kitchen , he cooks your food soooo good . & he keeps a good spirit no matter your circumstances he ALWAYS has time to talk & give you hope . I love him & appreciate him . I wish they'd give him the respect & love he deserves . so to Chuck here's a Special shoutout to you , we appreciate you & we love you . Keep going even when times are tough .

if you notice, all of the reviews are old. This place has changed, poorly maintained, barely…read moreadequate dining options.

My mother in law has been there 5 yrs. she's been very happy. Good food. Lots of activities…read more Last fall she was out of the apartment per a hospital stay after a bad fall. The staff at Brookdale updated the apartment paint and flooring with a few days notice that she'd be returning. The support could not have been better. Plus Quick and detailed responses to our queries for supplemental care.

Have not had a good experience with this facility and do not recommend. The location is an enormous…read moreconcern for safety and accessibility. Many attempts to visit and interact have been discouraged. Went with a friend and was horrified at the conditions and environment our loved one was provided. I called over a two week period at various times to speak with mom over my birthday to no avail! My attempts to have management contact me have also been futile. Perhaps they should have specific times to speak with your loved ones.

We really enjoy assisting residents move into Silverado. The staff is friendly and the property is…read moreclean and well taken care of.

Plaza Specialty Hospital is a long term acute care hospital that specializes in treatment and…read morerecovery for patients with serious and severe illness. Many of our patients are mechanically ventilated, need long term intravenous therapy, and have multiple medical problems that will require hospitalization for approximately 25 days. The nursing staff are kind and skilled. They will treat your loved one as family, as patients are the reason we are here. Our physicians are top notch. Plaza Specialty is a great place to be a patient, a member of our healthcare team and to practice medicine.

This is an excellent company. The staff is professional and nice. The aides and nurses go above…read moreand beyond.

Good private medical care is so hard to come by, so I'm writing this review. This company is so far…read moreabove any we have had over the years that my family can hardly believe it. We have horror stories that I won't go into, but Uptown has changed all that. We NEVER worry that the nurse aid will be a no-show, even during the storm. Our primary caregiver, Amy had arranged to stay and the owner brought her supplies!!! Bruce is so involved with every aspect of this company. Same goes for the RN nursing director that is involved with every part of my mothers care even though we only have nurse aid care at this time. Kathy is wonderful and I think she said she's been the director for 21 years of the 30 year company. So here's my advice learned from past mistakes we've made. If the company is a franchise homecare business and if not run by an RN, DON'T hire them. They don't have the investment in your family that this company has and staff will leave before the next person shows up without letting you know??..it happened to many time to count! I heard about Uptown from a nurse while my mom was in the hospital. She had a PULSE STAFFING badge and when I asked, she said she was a contract RN. She was my favorite and she told me about Uptown which is the same company as PULSE. I'm very grateful! I've been wanting to write this for months, so hope it helps someone avoid the issues that are so hard to deal with on top of having a loved one that needs care. We are in the Galleria area, but I think they also cover other areas.

Both my husband and I have been admitted to Houston Methodist Hospital last year-at different times…read moreof course. Neither of us could find one flaw with our stay there. The nurses were attentive and personable and the doctor I had spent real time explaining everything I wanted to know including test results. The food was very good for hospital food and my private room was clean and comfortable. Unlike with other hospital stays I did not feel eager to be released, although yes, home is better than anywhere else to me. Thanks to all at Houston Methodist Hospital for making my recovery so comfortable.

On January 27, 2026, at approximately 3:15 PM, I checked in to the 25th floor of the OPC building…read morefor a left knee gel injection administered by Dr. Flannery. This injection was the result of two prior office visits the previous week for the same knee pain, for which I paid the required $50 copay at each visit (totaling $100). The gel injection itself was not an office visit but an in-office procedure that's fully covered and required no copay as verified by Quantum Health! When attempting to complete electronic check-in through MyChart, I was unable to proceed due to a required $50 copay. I contacted Houston Methodist Billing, explained the issue, and the billing representative contacted my insurance to verify coverage. After confirming that no copay was required, she removed the charge and informed me that she "learned something new today," noting that many staff do not understand the difference between an office visit and an in-office procedure. Upon arrival for my injection, front desk staff on the 25th floor again demanded a $50 copay. I calmly explained the steps already taken and informed them that Houston Methodist Billing had already removed the charge after insurance verification. Despite this, I was told I would not be allowed to proceed with my appointment unless I paid. I contacted my insurance provider on the spot and asked staff to speak with them directly. The staff refused. I then requested a manager. A billing lead for the floor came out but also refused to speak with the insurance and insisted I must pay. The insurance representative was listening to this entire exchange and requested that an office manager speak with them; this request was also declined. Eventually, a supervisor named Angie came out and agreed to speak with the insurance. Even after the insurance confirmed that the procedure code did not require a copay, she insisted that EPIC showed a $50 copay because the injection was administered by an orthopedic specialist. The insurance clarified that the provider specialty is irrelevant--procedures do not carry copays, office visits do. At that point, it became evident that the issue stems from systemic miscoding and improper front-end verification practices. I was explicitly told that two verification employees--Gonzalo and Tavis--apply a blanket $50 copay for all encounters rather than verifying service codes properly. This aligns with my experience over several years, during which I am repeatedly forced to pay incorrect copays and later receive refunds after backend audits. This practice appears to rely on patients either not knowing their benefits or not having the time or energy to challenge improper charges. It places an unfair burden on patients, creates hostile front-desk encounters, and undermines trust in the Houston Methodist billing process. My questions to Houston Methodist leadership are straightforward: Is this practice officially condoned? If not, why has it not been corrected systemwide? Why are insurance verification staff not properly trained on the distinction between office visits and in-office procedures? Why are patients routinely forced to overpay and rely on backend refunds rather than being charged correctly upfront? I am exhausted from having to fight this same battle every time I receive an in-office procedure. Numerous complaints over the years have resulted in no meaningful change. Same billing issues exist in other departments including Pain Management. Billing should not be a difficult task. I am perplexed by the Houston Methodist Hospital and their inability to fix their billing system once and for all. Assume the responsibility and don't dump it on your patients!!! Houston Methodist prides itself on being "Number One in Texas." That distinction should apply not only to medical outcomes, but also to honest billing practices, staff training, and respectful patient treatment. Until this issue is addressed at the management level, patients like myself will continue to face unnecessary stress and confrontation for charges that should never have been applied.

*PLEASE READ ENTIRE REVIEW *…read more As of 2/5/24, I am a former employee of Brightstar Care (Downtown Houston location on Richmond Avenue). This business is very unorganized, unprofessional, and not fair at all! I've given them several chances to get it together. My coworkers and myself (on the 24/7 case that we worked on) had to bring our own toilet paper, gloves, and have had to bring food, drinks, and supplies for our patient on MANY times. I've spent a little over $100 total on different occasions buying food and supplies such as: tooth paste, mouth wash, body wash, deodorant, food, etc.. They knew this, and never reimbursed me. I told the office when things were out and they did absolutely nothing about it, because they knew that two of my coworkers and myself, would stop by the store before work and buy her food. So, that was one less thing they had to worry about. I love what I do; but shouldn't be responsible for providing food or anything else for my patients. I gave Brenda Garza (the Client Care Coordinator) a heads up that I was starting my new job and needed to change my availability to PRN. So, I showed up for my shift 2/5 only to find they sent another lady. I wasted my gas, and also gave up a shift at my other job (thinking that I was already scheduled). I was crystal clear on when I was supposed to start my new job. Brenda sent a lady who literally didn't know any English at all! She had to use the translator app for EVERYTHING she asked me. It was mind blowing. If a person doesn't know English, at least know enough to get by with taking care of a patient. Maybe the employee was a friend of hers who needed more work. So, she decided to take my shift with no notice at all. That's so unprofessional! I know she has her picks of who she wants to send. Brenda has done the same thing to another caregiver in the past. The agency is the worst in every way! Half of the caregivers who work for them are lazy as well. I've voiced my concerns several times and was ignored. I shouldn't have to come on shift to the patient soaking wet, bed pad wet, and the sheets wet. Especially when the patient eliminates very little at a time. That's neglect!! Plain and simple.. I shouldn't have to clean smeared BM off the back of the toilet seat (which the patient does not use at all). A grown woman should know how to wipe herself correctly. Then, sometimes, this one caregiver would leave dirty diapers in the kitchen trash can. I only noticed after she left. There was also a caregiver who relieved me and she brought her husband to her shift to stay there with her. That is a huge HIPPA violation!! To add insult to injury, they came in smelling like ten packs of cigarettes. The last thing I experienced is a caregiver would actually bring her baby and sister with her to her night shift. It is a complete CIRCUS to work for Brightstar (Downtown Houston location). This may seem a bit much to reveal, but I do have proof of everything I've experienced, in case I ever have to use it!! They should be ashamed of themselves!

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

What if I told you the End of Life at Houston Hospice will become a positive memory for you and…read moreyour family - would you think I was odd or delusional? I would be explaining what happened to my family after we observed the "Caring Comfort" generously administered ,to my sweet husband ,in this uniquely lovely environment.

Very Caring and Concern. Excellent Staff with sharp and compassion Administration. The volunteers…read moreare so kind and giving too.

This company called encore caregiver was so amazing, their caregiver was awesome, in time of…read moreemergency care, housekeeping, laundy. 24 Hours care for your loves one, elderly care, companion , etc they have verified caregivers, I can recommend and refer this company ( encore caregiver ) to anyone. Infact they are no 1 in houston Texas. kudos to you guys .

I was getting a procedure done here out of state from Florida and I found the encore caregivers in…read moreYelp and gave them a call and took a big risk because I'm just unfamiliar with any of the caregivers around here. First of all these caregivers were so caring and concerned about who they connect you with what kind of experience they're going to provide you and just everything from the type of service to the budget to everything so that was really reassuring for me. Then I updated my information with them and they provided me. Someone called Lillie who was absolutely phenomenal. She not only showed up a little bit early because I was nervous and she kind of anticipated everything for me, but she drove me to the place in a very clean car . She was very personable. She knew exactly what she was doing. Not once did I have to say hey hold this for me pick this for me help me with this she was spot on ahead of the game and just so sweet we connected right away bless her heart. She is just such a professional and personable human being , she also was not the type of person who had to leave on time the situation extended much longer and she waited for me for that extra time which was so appreciative because I would've had to stay overnight. If I didn't have someone to help me, you know check out because you can't just Uber yourself out of a hospital so that was really very very appreciative and I felt very blessed to have someone like that. I can't tell you that encore is the best. It was the best for me and it was far above my expectations. The people the professionals they care they were just so engaging they were very Kind in their you know discussions with me they didn't talk to me like I was you know just a piece of meat or an object which was nice and I'm so lucky that everything went even better than well, so I just wanted the world to know that you can trust yourself in the hands of encore and the professionals. They really know what they're doing. They really care about their clients and patients And the staff is just extremely knowledgeable and so they're not going to do anything that is gonna you know raise eyebrows or even you know cause harm they're gonna prepare for it all and you can count your blessings on that, so I hopefully will show my appreciation through this review on how much this meant to me because having a procedure on your own by yourself is frightening enough, but knowing that someone is there with you that isn't just there because you're paying them. They really care is just even more than you can ask for , thank you encore and Lillie