We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

From the owner: The Auberge at Cypresswood is a senior living community located in Houston, Texas, and offers…read moreassisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Management network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

If it were possible to give a zero-star rating, I would have. My mother had a stroke and after…read morethree weeks in acute rehab she was moved to this place. She has memory issues and doesn't remember that her left side no longer works. I had gone over all my concerns with the Director of Admissions, including her being a high fall risk. Apparently the State of Texas doesn't "allow" skilled nursing facilities or nursing homes to use bed rails on their beds. Mom wasn't there four hours before I got a call that she had fallen out of bed and was going to the hospital! She spent five days there before being released to another facility. I called the Medicare Patient Advocate and reported the situation and accident. When I got a call back from them, they told me that two different people in management said that they had not been told she was a fall risk. Probably due to the fact that I had never heard of either person, let alone spoken to them. Just know that if you are seeking a facility, beware of this one. They lie by omission and will lie to your face.

Sad to write this review. My mom had to go over for skilled nursing a couple of times in years past…read moreand they did a good job. But recently another family member was there and it's really gone downhill (they were bought out by Touchstone Communities, so I don't know if that has to do with it or not). There is NO real physical therapy going on, so the patient just gets weaker and weaker. They seem to treat everyone as if they were dementia patients and mostly ignore them. There were just few good staff members. Interesting, some of the temporary staff (and they have a lot of them now) were the most considerate. I think their goal is to just warehouse people and collect the insurance. What REALLY made me mad is they didn't tell me until the day before that Medicare would no longer pay 100% and we would have to pay $200 out of pocket PER DAY. So we had to scramble to find another place. I've since heard that I'm not the only person that happened to!

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Marion, the Administrator is great! A smart nurse whos very on top of everything. She makes sure…read morethe staff are well trained. The care staff are all nice and take good care of the residents. Everytime I stop in the residents are in a good mood and arent left alone.

Memory care for my mother was good in the beginning when she could do things for herself and was…read moreambulatory. Quality of care has spiraled downward as she as worsened. Staff leaves her in her room with the door close and does not check on her. They are understaffed. The new and younger employees are on their phones or laptops while residents sit and stare the television Poor care and very little interaction with residents. I have not seen anyone in the past year offer a glass of water to any resident between meals. She is now getting bedsores from all the laying in bed. Her body aches due to minimal movement. Management is rude and disrespectful if you have questions about care. Fortunately family members are visible so she is not abused physically. I would not recommend this place. Staff needs training on care and compassion.

Great place for your loved ones. I would recommend this place if your loved one needs long term or…read morerehab

Do not send your love ones here! First they would take anywhere from 30mins to 3hrs to get…read moremedication that was schedule! I was told "do not turn your light on again (after waiting 2hrs for meds" and t slammed my door! They had a few good nurses and one CNA I got sept and had to be taken by ambulance to the ER, I had been telling them all day I didn't feel goo, but it took my friend coming up and say I was burning up (fever was 103.8) while I was in the ICU they THREW all my belongings into trash bags, not trying to call anyone to come get it. When a friend went to picked it she noticed that a very sentimental object was Mis. come to find out it got broken by a resident. But they told us that we couldn't get my stuff until Monday because it was locked up! We tried to get it all day Saturday! They don't care about the people that stay there!

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

This place is closed now but when it was open it was a little gross. Smelled like urine all the…read moretime.

Avoid this facility at all costs. They have had rampant turn over from direct care staff through…read moreadministration. The care my family member received was deplorable and he is currently being treated for pressure sores he received while being cared for at this facility. Many family meetings occurred where change was over promised and under delivered. I shudder to think of the care they're providing to individuals who don't have the benefit from actively involved family members. Update: recently contacted by the state regarding egregious errors and violations were found upon inspection. Family member continues to be treated for pressure sores and is at risk for losing both feet.