This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

The Com For Care located on Oyster Bay St in Sugarland does not keep their promises and will let…read moreyour loved one die while suffering. The caregiver is the only positive thing about this company and the kitchen was clean, other than that: HORRIBLE EXPERIENCE. As a hospice RN, I can honestly say that they broke many guidelines and DEFINITELY did not provide appropriate end of life of care for my father. No pain medication for a dying person who could barely speak with a broken hip is not only a hospice guideline violation but it's inhumane. The hospice provider is GENCARE Hospice. RUN!!!! I was assured of updates, as well as promised that I would be given enough time to come be with my father so he would not die alone. I was notified 1 hr and 40 mins after he passed. He was receiving a "bed bath" when he passed. Any decent and compassionate hospice provider would have respected my requests that he not be moved unless absolutely necessary - because he screamed at the top of his lungs in pain. When I requested that he be given pain medications, at the very least, before they repositioned him, the hospice nurse justified not doing this by saying, "You know that no matter what we give him, he's still going to scream. A broken hip hurts". WHAT? I was blown away. I've never heard a more ridiculous answer in my 32 years as a nurse. Oh really? Then why wasn't he getting medicated regularly? She finally agreed to medicate him before moving him-which I have zero faith that she did. In hospice, a good nurse can tell when a patient is "active" which means the patient has hours -maybe days to live. No one there could tell that. I showed a video and photos of my father to MD friends and the owners of the hospice I work for and they were appalled. He was breathing 32/min... a clear sign of distress and screamed when I touched his head. All of my coworkers said he was "active" at that time. Not the Com for Care owner and certainly not his horrible hospice RN could see that. Every human being deserves to die pain free and with dignity. Do not trust this home with your family member and DEFINITELY DO NOT USE GENCARE hospice- unless you want your family member to suffer.

Com for Care is a wonderful place. We needed to move my wife's 87 and 93 year old parents from…read moreanother assisted living facility because they both needed more care than they were receiving. We did a lot of research and spoke with a number of places. We were also in the midst of some extremely difficult health issues with other family. We have been so pleased with the care our parents receive at Com For Care. The staff is positive and thorough and stable. The stability in a business of high turnover is highly unusual and a reflection of the long history of Com for Care and Ann's leadership. There really is not a comparable place that we have seen or even heard of. Our lives were changed once we moved our loved ones to Com for Care.

I have worked in memory care Since 2007. I was here when we built the building back in 2012, The…read morehome like feel of the building lends itself to a very comfortable memory care environment. We have a lot of dedicated staff members at the building that have worked here for many years, some going back to when it opened.

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

Nursing care is inadequate. People were not well trained. It was originally The Buckingham and…read moreIgnite took over.

Very nice assisted living facility for elderly. Lots of outings, events…read more Office experience has been excellent. Quality care but could be improved with more/better training. Dining food is good and occasionally stands out. Can order off menu if daily/noghtly menu dishes are not desired.

Well, the roller blading group never took off. Bought a pair for my friend Joi. I thought they…read morewere "my people" until I hung out with them for over a week on the outside. I neglected to take into account that we are all given mandatory meds on the "inside". It was my "Girl, interrupted" moment. FYI... after I have two spinal surgeries I have experienced two episodes limbs going numb. After a terrible accident of me hitting my head on my granite island, I had to have my ear reconstructed. I took an uber home from Methodist. Picked up my place some and laid down. After a few minutes, I couldn't see or feel my legs. Like an idiot... I called 911. Instead of securing me to a gurney, they handcuffed me to a bar and my body flopped all over the place. After one EMS takes my BP, I hear "OH SHIT" and the driver steps on the gas. After that my ride became worse. I told them multiple times I had spinal issues after a 3 level ACDF and a Discectomy. When we finally arrive at the hospital and they open the back doors I say, "well, why don't you put me out of my misery and shoot me!" That landed me a 72 mandatory hold, with my whole head still bandaged. Lesson learned. Never call 911. The ones I got had no medical training. I got my vision and feeling in legs back a few hours after being handcuffed to a wooden bed at Methodist. Assholes

My 18 year old granddaughter over dosed on Xanax's and almost died in Hca Northwest hospital. I…read moremean she was on a ventilator for 3 days. After she was better they transferred her to Behavioral Hospital of Bellaire. She was there approximately three days and then they dropped her off at the Star Of Hope Mission where they had no beds. Her mother asked them why did they drop her off without no resources or a stable place to go, There advertisement said they have aftercare and other resources. . She also had medicaid but she was sent to a shelter at 18. We cannot find out why they let her go so early. So I called today and finally got a person that said they would have a supervisor call us back tomorrow. We will see. Thanks

if you notice, all of the reviews are old. This place has changed, poorly maintained, barely…read moreadequate dining options.

My mother in law has been there 5 yrs. she's been very happy. Good food. Lots of activities…read more Last fall she was out of the apartment per a hospital stay after a bad fall. The staff at Brookdale updated the apartment paint and flooring with a few days notice that she'd be returning. The support could not have been better. Plus Quick and detailed responses to our queries for supplemental care.

It was the most horrifying 24 hrs experience in my life!! I felt I was in prison and when I got…read moreout, I spent 24 hours under covers to gain my sanity!! I'm not sure where to start. The staff you call them and they look back and keep on going. The bedroom by the nurse station with siren blaring all night. The bed mattress full of something like straw with one small flat pillow. The medication I need in middle of night for my severe pain, nurse Austin kept telling he he does NOT have it!!! Yet in the morning when manager came in at 8, the pill was available. I was in pain all night although i asked him for it MANY times. IGNORED!! The food: OMG for breakfast 2 pcs of dry toast with small jell containers they give out at fast food store. Dinner already served on a plat with white bread role few pcs of veggies and glass of water. I asked for soda and was harshly told they have none!! I'm here expressing my personal experience. Medicare need to inspect and evaluate for the sake of those staying there. NO WAY TO LIVE!!!!

My mom couldn't be happier with the care and attention The Hallmark staff provides. Great…read morecommunity in an amazing location. Thank you to Tim Lolly and the entire team for welcoming our family with open arms.