This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

The Com For Care located on Oyster Bay St in Sugarland does not keep their promises and will let…read moreyour loved one die while suffering. The caregiver is the only positive thing about this company and the kitchen was clean, other than that: HORRIBLE EXPERIENCE. As a hospice RN, I can honestly say that they broke many guidelines and DEFINITELY did not provide appropriate end of life of care for my father. No pain medication for a dying person who could barely speak with a broken hip is not only a hospice guideline violation but it's inhumane. The hospice provider is GENCARE Hospice. RUN!!!! I was assured of updates, as well as promised that I would be given enough time to come be with my father so he would not die alone. I was notified 1 hr and 40 mins after he passed. He was receiving a "bed bath" when he passed. Any decent and compassionate hospice provider would have respected my requests that he not be moved unless absolutely necessary - because he screamed at the top of his lungs in pain. When I requested that he be given pain medications, at the very least, before they repositioned him, the hospice nurse justified not doing this by saying, "You know that no matter what we give him, he's still going to scream. A broken hip hurts". WHAT? I was blown away. I've never heard a more ridiculous answer in my 32 years as a nurse. Oh really? Then why wasn't he getting medicated regularly? She finally agreed to medicate him before moving him-which I have zero faith that she did. In hospice, a good nurse can tell when a patient is "active" which means the patient has hours -maybe days to live. No one there could tell that. I showed a video and photos of my father to MD friends and the owners of the hospice I work for and they were appalled. He was breathing 32/min... a clear sign of distress and screamed when I touched his head. All of my coworkers said he was "active" at that time. Not the Com for Care owner and certainly not his horrible hospice RN could see that. Every human being deserves to die pain free and with dignity. Do not trust this home with your family member and DEFINITELY DO NOT USE GENCARE hospice- unless you want your family member to suffer.

Com for Care is a wonderful place. We needed to move my wife's 87 and 93 year old parents from…read moreanother assisted living facility because they both needed more care than they were receiving. We did a lot of research and spoke with a number of places. We were also in the midst of some extremely difficult health issues with other family. We have been so pleased with the care our parents receive at Com For Care. The staff is positive and thorough and stable. The stability in a business of high turnover is highly unusual and a reflection of the long history of Com for Care and Ann's leadership. There really is not a comparable place that we have seen or even heard of. Our lives were changed once we moved our loved ones to Com for Care.

I have worked in memory care Since 2007. I was here when we built the building back in 2012, The…read morehome like feel of the building lends itself to a very comfortable memory care environment. We have a lot of dedicated staff members at the building that have worked here for many years, some going back to when it opened.

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

Very nice assisted living facility for elderly. Lots of outings, events…read more Office experience has been excellent. Quality care but could be improved with more/better training. Dining food is good and occasionally stands out. Can order off menu if daily/noghtly menu dishes are not desired.

My husband was brought from the hospital to get stronger with physical therapy. He had been able to…read morestand and walk . Two weeks later he could neither walk nor stand. He also left with a large bed sore. I would never bring anyone to the Buckingham. The therapy is non-existent and he should never have had a bed sore.

Yelp shows me a prompt, "what could improve?" Here's my answer: BELIEVE WOMEN. Treat women as if…read moreyou actually believe them. Ask questions in such a way that you signal you are willing to believe. In the early 1970s I was placed in a facility at this physical location. It has changed hands many times. The location and the physical buildings are just as I recall. The people, the management team, the corporate face and name have all changed. I seem to recall it was a general medical facility at that time, but it did have a locked psych ward. Other contemporary reviews suggest the attitude has not changed. I was punished by my mother for being in a deep clinical depression. I was "diagnosed" as schizophrenic (a catch-all back then for "we're clueless.") My mother added language that I was a slut and a liar, etc. I was kept under observation for 2+ weeks, and threatened with electroshock therapy. I slapped a smile on my face and acted like I was perfectly happy to be there, to avoid "treatment." I'm sure it would have been profitable for me to have stayed there much longer. There was another patient in the same locked psych ward, in his 40s or 50s. He had been admitted for treatment to a locked psych ward, where several teenage girls including me were housed. His alternative was jail time, because he was a convicted child molester. Somebody in management must have agreed this was a good idea, and took no precautions to avoid the inevitable. He molested me. I was not stupid. A schizophrenic lying slut would not have been believed. Institutional prestige would have been damaged, revenues compromised. My mother was hell-bent on punishing me for responding as I did to her poor parenting skills. I prioritized my own sanity over justice. I did what I had to, acted adorable, sweet and innocent, and never looked back. Sort of a secular version of "Keep Sweet: Pray and Obey." I needed to get out, and could not risk what I saw as clear signals that I would be disbelieved, and silenced for my efforts. I brute-forced my life back on track, made a number of self-sabotaging decisions that could have killed me, and managed to appear externally successful, although I could have done more in my career. There is no possible apology or remedy for the harm I have suffered. Maybe management is no longer that stupid. Maybe there are good people and good patient experiences to be had. Yelp reviews tend to skew to strongly-held feelings, either good or bad. But the sorts of things I'm seeing in the reviews here make me think there's carryover--whether at this specific place, or in the field of mental health care generally. I am writing this review partly as an amends to my 16-year-old self. This review has taken me literally over 50 years to compose. I also want to flag a possible continued attitude I find horrifying: not believing women. I want to warn people that I have read enough research about the mental health field and how they treat children. I have additional firsthand experience about the failings of the mental health field from my time as a caregiver to my life-partner. (After all the drugs, labels, and shaming for "not doing the work," turns out she was actually early onset Alzheimer's.) I know that my experience was not entirely unusual. You want to improve? Believe women. I was not able to articulate what I was experiencing at that time. But I did know quite clearly what was going on. Believe women.

When I was finally transferred out of hell (aka MethodistHospital's psych ward, I was pleasantly…read moresurprised after being transferred here. What I loved about it: *smoke breaks The cafeteria Game night Yoga Anger management sessions I even made new friends and started a rollerblading group called blading group, the suicide squad. Unfortunately, we still haven't met for a skate. Fair warning... they may not be YOUR people. Keep in mind, we are all heavily medicated. Think. Long queue of patients waiting in line, plastic cup and mouth inspection before we leave the line. On the outside most of us don't take our meds.

if you notice, all of the reviews are old. This place has changed, poorly maintained, barely…read moreadequate dining options.

My mother in law has been there 5 yrs. she's been very happy. Good food. Lots of activities…read more Last fall she was out of the apartment per a hospital stay after a bad fall. The staff at Brookdale updated the apartment paint and flooring with a few days notice that she'd be returning. The support could not have been better. Plus Quick and detailed responses to our queries for supplemental care.

My mom couldn't be happier with the care and attention The Hallmark staff provides. Great…read morecommunity in an amazing location. Thank you to Tim Lolly and the entire team for welcoming our family with open arms.

BE WARNED!!!!!! They will STEAL YOUR PARENTS MONEY!!!! My…read morefather died here 3.5 years ago and the AGREEMENT is that they will sell his unit / apartment and then give you the deposit back - 250k to be exact. They have NEVER LISTED his unit for sale and pocketed our inheritance while they spend MILLIONS building an expansion building right next door! THEY ARE CRIMINALS! DO NOT TRUST THEM!!!