This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

Great staff, very pretty. The senior living placement agencies, Provider Concierge, recommend this…read moreplace. Definitely worth going for a tour.

I recently moved my father to Good Living Community and I couldn't be more pleased with my…read moredecision. My first step was speaking with the owner (TT) and he made me feel at ease and comfortable with checking the place out. I then flew to Houston and toured the place and the facility was very clean and the staff was very friendly. TJ, the manager (is a gem) has been so nice to work with, extremely helpful and gives me updates on my father (I am in a different state). Every time I talk to my father he tells me that everyone is very helpful and very nice to him! Picking a new home for an elderly parent is such a difficult and overwhelming process, Good Living Community made the decision and transition so much easier. Highly recommend!

My Mom has been through hell for the last 6 months, lost both legs from thigh down (Vascular…read moreDisease not diabetes). I was given the name of Good Living Community Care by a placement company (sorry can't remember who but she was great too!) After 2 full months here at GLCC Mom has not been sick ONCE! The other $8500/mo. nursing home she was in the emergency room 3 times. Mom is happy and healthy and lucid finally. the Manager, Monica, is a real gem and God send. Everyone at this very personal care facility is helpful, accommodating to the point of unbelievable and just as sweet as can be. Wanni, the Asst Mgr, (def not spelled right) is absolutely fabulous, keeps Mom company, interacts a lot with her and makes her laugh. SO GOOD TO SEE! They even have a wonderful stylist who comes to make Mom feel beautiful, Iris Giron, washing, cutting her hair and doing Moms nails and she's very affordable. Speaking of which for all this personal care I pay less than 1/2 of what I was paying at the nursing home. Maritime Pharmacy, takes care of all Moms meds, they have a RN visit as needed and a physical therapist 2x's a week. I could go on and on about how wonderful this place is!

My mom couldn't be happier with the care and attention The Hallmark staff provides. Great…read morecommunity in an amazing location. Thank you to Tim Lolly and the entire team for welcoming our family with open arms.

BE WARNED!!!!!! They will STEAL YOUR PARENTS MONEY!!!! My…read morefather died here 3.5 years ago and the AGREEMENT is that they will sell his unit / apartment and then give you the deposit back - 250k to be exact. They have NEVER LISTED his unit for sale and pocketed our inheritance while they spend MILLIONS building an expansion building right next door! THEY ARE CRIMINALS! DO NOT TRUST THEM!!!

Great staff Very clean well organised place!…read moreHad my grandfather here for over 2 years!

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

I was very fortunate to have found Erika early in the process of placing my father-in-law in a…read morememory care home. She made this difficult task not only easy but as pleasant as possible. She has a deep knowledge of all things senior and has been able to guide us through many, many questions and concerns well beyond the placement and continues to help us now long beyond this. My husband and I feel incredible grateful to have found her. She has been an invaluable resource to us and is a delight to work with.

Finding placement for a patient is a difficult task. I am happy to say that as a provider response…read moretime is extremely important and Ericka has been wonderful at not only responding and following up on potential referrals but also in ensuring that she is finding the appropriate level of care for clients. Healthcare is changing constantly and as a social worker, my concern is that patients are being cared for properly and that their clinical, social and emotional needs needs are met when they discharge from skilled nursing. Finding the appropriate placement whether that be in a long term care facility, assisted living or independent living setting is a daunting task for any family. It is also a very difficult decision for a loved one to make on behalf of their family member. Ericka does a great job in ensuring that families are well informed about their choices as well as providing that extra support to help make the transition as smooth as possible reducing the stress on families. I am happy to have partnered with Ericka and am thankful that she is an extra layer of support to my families that I work with.