This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

Great staff, very pretty. The senior living placement agencies, Provider Concierge, recommend this…read moreplace. Definitely worth going for a tour.

My mom couldn't be happier with the care and attention The Hallmark staff provides. Great…read morecommunity in an amazing location. Thank you to Tim Lolly and the entire team for welcoming our family with open arms.

BE WARNED!!!!!! They will STEAL YOUR PARENTS MONEY!!!! My…read morefather died here 3.5 years ago and the AGREEMENT is that they will sell his unit / apartment and then give you the deposit back - 250k to be exact. They have NEVER LISTED his unit for sale and pocketed our inheritance while they spend MILLIONS building an expansion building right next door! THEY ARE CRIMINALS! DO NOT TRUST THEM!!!

Great staff Very clean well organised place!…read moreHad my grandfather here for over 2 years!

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

The Com For Care located on Oyster Bay St in Sugarland does not keep their promises and will let…read moreyour loved one die while suffering. The caregiver is the only positive thing about this company and the kitchen was clean, other than that: HORRIBLE EXPERIENCE. As a hospice RN, I can honestly say that they broke many guidelines and DEFINITELY did not provide appropriate end of life of care for my father. No pain medication for a dying person who could barely speak with a broken hip is not only a hospice guideline violation but it's inhumane. The hospice provider is GENCARE Hospice. RUN!!!! I was assured of updates, as well as promised that I would be given enough time to come be with my father so he would not die alone. I was notified 1 hr and 40 mins after he passed. He was receiving a "bed bath" when he passed. Any decent and compassionate hospice provider would have respected my requests that he not be moved unless absolutely necessary - because he screamed at the top of his lungs in pain. When I requested that he be given pain medications, at the very least, before they repositioned him, the hospice nurse justified not doing this by saying, "You know that no matter what we give him, he's still going to scream. A broken hip hurts". WHAT? I was blown away. I've never heard a more ridiculous answer in my 32 years as a nurse. Oh really? Then why wasn't he getting medicated regularly? She finally agreed to medicate him before moving him-which I have zero faith that she did. In hospice, a good nurse can tell when a patient is "active" which means the patient has hours -maybe days to live. No one there could tell that. I showed a video and photos of my father to MD friends and the owners of the hospice I work for and they were appalled. He was breathing 32/min... a clear sign of distress and screamed when I touched his head. All of my coworkers said he was "active" at that time. Not the Com for Care owner and certainly not his horrible hospice RN could see that. Every human being deserves to die pain free and with dignity. Do not trust this home with your family member and DEFINITELY DO NOT USE GENCARE hospice- unless you want your family member to suffer.

Com for Care is a wonderful place. We needed to move my wife's 87 and 93 year old parents from…read moreanother assisted living facility because they both needed more care than they were receiving. We did a lot of research and spoke with a number of places. We were also in the midst of some extremely difficult health issues with other family. We have been so pleased with the care our parents receive at Com For Care. The staff is positive and thorough and stable. The stability in a business of high turnover is highly unusual and a reflection of the long history of Com for Care and Ann's leadership. There really is not a comparable place that we have seen or even heard of. Our lives were changed once we moved our loved ones to Com for Care.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

I was very fortunate to have found Erika early in the process of placing my father-in-law in a…read morememory care home. She made this difficult task not only easy but as pleasant as possible. She has a deep knowledge of all things senior and has been able to guide us through many, many questions and concerns well beyond the placement and continues to help us now long beyond this. My husband and I feel incredible grateful to have found her. She has been an invaluable resource to us and is a delight to work with.

Finding placement for a patient is a difficult task. I am happy to say that as a provider response…read moretime is extremely important and Ericka has been wonderful at not only responding and following up on potential referrals but also in ensuring that she is finding the appropriate level of care for clients. Healthcare is changing constantly and as a social worker, my concern is that patients are being cared for properly and that their clinical, social and emotional needs needs are met when they discharge from skilled nursing. Finding the appropriate placement whether that be in a long term care facility, assisted living or independent living setting is a daunting task for any family. It is also a very difficult decision for a loved one to make on behalf of their family member. Ericka does a great job in ensuring that families are well informed about their choices as well as providing that extra support to help make the transition as smooth as possible reducing the stress on families. I am happy to have partnered with Ericka and am thankful that she is an extra layer of support to my families that I work with.