Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

I hear a lot of good things about this place for some of the ladies I take care of. They like the…read morearea and that there's restaurants and HEB is close by so they can do their shopping.

From the first visit through to the day I, unfortunately, had to move my husband out, the people at…read moreSolana Vintage Park have been amazingly helpful and friendly. During the tour and throughout the move-in process, I was provided with information about Solana and Brookdale that proved to be very helpful. Everyone from the director to the receptionist to the medical staff to the caregiving staff were all friendly and available to assist any time. I especially appreciated the Caregiver Support Group and the director of the Clare Bridge memory care unit explaining various aspects of dealing with dementia. The lovely surroundings, outdoor patio, activities, outings, live entertainment, and caring staff provided a wonderful quality of life for my husband. Unfortunately, he eventually needed a level of care they do not provide and we had to find another facility. Once again, the staff at Solana were helpful and quick to respond when I had questions about our move. I want to thank all of them for all they have done for my husband and me.

My Mom moved into Wood Glen Court at the beginning of Jan. They advertise exceptional assisted…read moreliving, and I can't agree more. The office staff welcomed us with open arms and make my Mom feel right at home. The caregivers are the absolute best-giving so much tender, loving, care. I can tell they don't think of their job as just a job. They think of it as a mission to help seniors live comfortable lives. The cafeteria servers know everyone by name and serve with love. Dolores and Lisa plan fun activities for the residents everyday! Wood Glen Court is beautifully decorated inside with apartments to choose from that would make any senior happy! And I can't forget Jerry, the awesome maintenance man who can fix or put together anything! Thank you, Wood Glen Court for all you do! I appreciate each and every one of you!

My mother has been a resident at Wood Glen Court for about six months now and both my wife and I…read moreare pleased with mother's care, and impressed with the quality of the staff at Wood Glen Court. We have observed consistently good food service and facilities maintenance in addition to the great personal care.

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

Bait and switch. Concerns are not addressed. Poor maintenance. Bad food. Management does not care.read more

THIS IS THE WORST PLACE ON THE PLANET! If you love your parent, do not even consider this place. If…read moreI could leave zero stars I would! We regret every minute putting our beloved mother in Brookdale She was traumatized from day one, & developed paranoia. The staff acted like she was a burden. They were cold & distant, uncaring. We had problems from day one where no one came to greet her when she arrived, & she had to go to lunch unescorted, alone & scared. The second day she had ants galore, the 3 rd day air- conditioning problems, she went 12 days without a bath, the list went on. My mother was so miserable & cried everyday. The aides acted rudely towards her, & she kept asking us " why don't they like me?". Her paranoia from such a cold & uncaring environment became more evident as each day passed. She has only been there 3 weeks & they wanted to send her away for more mental evaluation at OakBend in Rosenberg. Basically, they couldn't stand her & wanted her out of their facility. She left & died 6 days later. She was depressed, felt like she was a burden, became weak & dehydrated, & aspirated. After she died, no one cared. They only wanted her key back. We regret the day that we entrusted our dear mother in their care. We would not recommend Brookdale to anyone. STAY FAR AWAY! We drive by often & become physically sick.

I want to thank Cypress Assisted Living for taking such good care of my father…read more I brought my father to Cypress Assisted Living in early December 2025. Due to a fall, he had deteriorated over the previous six months. He could no longer walk, he lost 40lbs, and he suffered from delirium. When he arrived, we had to put him on hospice care. Within a few days of being in Cypress Assisted Living, he began to improve. It's now been four months since he arrived. He's gained back 20lbs. He hasn't had any delirium since his first few days there and he's "graduated" from hospice. He begins physical therapy this week to get him walking again. So how did this happen? It's very simple. Nellie (owner) has put together a staff that truly cares about the residents. They get dad up in the morning, get him breakfast and let him settle in his day. They have some activities, along with two big screen TVs in the common area. There are electric reclining chairs to accommodate every resident. The pictures you see on their website are 100% accurate. I visit at least once a week and EVERY time I visit him the place looks as beautiful as it does online. It's incredibly clean and has no bad odors. If you don't like what's for breakfast, they'll work with you to get something else. They are there to make the residents comfortable and happy. The owner (Nellie) is a nurse who understands how to treat seniors. Her people work 12-hour shifts. The resident only has to deal with one shift while they're awake, so it limits confusion for them. She keeps the place spotless. I was there and saw her moving the recliners to check that they were swept and mopped underneath. I'm not exaggerating when I say Cypress Assisted Living saved my father's life. During the first few weeks he would ask me, "Where do I go after I leave here?" Now he says he loves it here and doesn't want to leave. I can't wait to get him walking again, as it will make him so happy. Thank you to Nellie and her team for all they've done for our family.

She is talking about my mother which was in another assisted living in a room with a diaper for…read morealmost 2 months, after we moved her she's not in a diaper she set a lounging chair watching TV with everyone else. amazing Place Chanel Williams 2 weeks ago I've gotten to know Nellie over the last year, and we've been able to assist with a number of residents in her communities needing hospice. I recently had a family needing to find a place for their mother, they trusted my suggestion to move her to Cypress Assisted Living and I've since received several messages from the family sharing how happy their mother is in her new home! "Chanel Mother seems to really like her new home! Thank you! And she really likes her nurse Sandy!" We absolutely recommended CAL for those looking for a more intimate assisted living community for their loved ones.

We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

From the owner: The Auberge at Cypresswood is a senior living community located in Houston, Texas, and offers…read moreassisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Management network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

The short version: Syed is an expert and he remains current in his knowledge of the needs and…read moreplacements of his clients' loved ones. He already knew what kind of experience I was having in my mom's current placement; he had more information about it than I did! He is patient, diligent, and informed, explaining parts of the long term care industry I didn't know exists. He knows who owns and manages, how long they have been there (turnover), insurance, and all the particulars -and then some. He has information you don't even know you need. If you are wondering whether you should work with him, just call him him and get started. I promise you will be happy with the results. Long Version: After reviewing Yelp and other organizations reviews, I decided on 2 companies. Syed called immediately and I never spoke to the other. The first time we spoke, he was driving and it was 6 PM. I knew it was after business hours so I expected we would talk the next day. He said, "no, just give me a minute and let me pull over on the side of the road; I will call you back". We spoke for 45-60 minutes. That says a whole lot about him. And, in the end, he enhanced my ability to make decision immeasurably and made my life bearable. I work full time and while managing my parent's affairs. I'm knowledgeable, selective and very detailed. And in a different state- so this was not a small accomplishment on his part. I had a cousin in Houston on the ground helping to choose the placement. Syed worked with us both. He continued to respond quickly every time. And when he wasn't available, he scheduled an appointment for us in the next day. Living in a different state while trying to find a new placement for my mother is beyond stressful. I found out the hard way about assisted living and memory care facilites. Only six months after placing my mom, we had to move her-and Syed knew why before I said it. All I had to say was where she was and he finished the rest. If i had worked with him to begin with, she wouldn't have been there. I had a placement specialist in my home state and though really good, she didn't offer the specialty and training that Syed offers. He is extremely knowledgeable and experienced. I thought I'd done a whole lot of research on dementia etc. and the industry but Syed took it to a whole new level. Whew! by the way, It is imperative to know someone who is neutral who could help me make an informed decision. These places are not cheap-It's expensive to move them in. Moving them a second time... Out of three top choices based on my mom's needs, I made a decision. I flew into town to move her and she got COVID so they couldn't take her. Then, after visiting my choice (twice) I decided I wanted to place her somewhere else. So we began again. Syed didn't flinch. He helped me to compare my second and third choice: he knew the managers, he had clients there, he knew the history of the organizations distinguishing between the privately owned and the corporate, the long term management teams and the newly formed, whether nutritionist prepared meals or a cook a formal background. He knew the nurse in charge of initial assessments, medications, and who managed the caregivers. I decided on the 3rd choice. She is happy and having a great time. It's a great fit for her. And if or when there comes a time when it no longer serves her needs, I'll be calling Syed. You should too!

The wonderful social worker at my doctor's office referred me to Senex. We were struggling to…read morefigure out what to do to help my mother. My family was in crisis. Syed was very patient and willing to listen. He handled all our ups and downs. To be honest, we didn't follow his advice in the first place and regretted our decision. When we reached back out, he quickly helped us find the perfect fit for my mom. Very efficient, knowledgeable, and thoughtful during a very difficult times. If you feel that no one can really understand, Senex can really help you find the right place. What a blessing.

This senior living center was my parents' home from 2017 to 2022. I cannot say enough wonderful…read morethings about the facility, the staff, the amenities, the complete comfort I felt for my parents every time I was there.

First impressions are good, elegant lobby areas, nice dining room and apartments, but once you get…read morepast the built environment to things where people are involved, things plummet quickly. I have a relative and know of others living here. First the food quality is mediocre at best. It fluctuates as they tend to cycle thru chefs. Secondly, don't ask them to go out of their way on anything, especially the entitlement Becky in charge of the transportation. They are supposed to provide transportation to doctor's appointments and the like, but often times leave elderly people, sometimes on portable oxygen, waiting for 30 -45 minutes or longer. If they need a wheelchair or some other reasonable accommodation, don't expect it without a fight. Customer service is not their specialty, but attitude that you owe them is. Then at the end of the year instead of the company paying their employees a Christmas bonus, they squeeze the residents for it. We're not talking $100 - $250. They "suggest" $2 -$3 a day. That's $730 - $1,095 per unit, they have 190 units, so they can rake in over $200,000 extra that they don't tell you about when you move in. They just say "oh there's no tipping!" I guess until the end of the year. If you're loved ones use oxygen, just also be aware they do NOT have any back up generators, so the next time there is a hurricane, (and one will surely come, and when it's mercilessly hot too), they will be left sweltering in the dangerous heat with no AC. The ground floor also flooded during Harvey, which knocked out most of their amenities for quite some time. Don't be fooled by the grand lobby, the service here does not live up to what you might expect at first blush.