I had signed my mother into hospice care at their advice and I voided the contract for hospice days…read moreletter and they went behind my back and had my mother with Alzheimer's sign herself back into hospice with the exact contract that indicated she couldn't sign due to her incapacity. It created a mountain of problems and my mother was not terminally ill.

This facility is amazing and very professional. When researching facilities for my aunt, this was…read moremy facility of choice, and my aunt felt right at home.

I hear a lot of good things about this place for some of the ladies I take care of. They like the…read morearea and that there's restaurants and HEB is close by so they can do their shopping.

From the first visit through to the day I, unfortunately, had to move my husband out, the people at…read moreSolana Vintage Park have been amazingly helpful and friendly. During the tour and throughout the move-in process, I was provided with information about Solana and Brookdale that proved to be very helpful. Everyone from the director to the receptionist to the medical staff to the caregiving staff were all friendly and available to assist any time. I especially appreciated the Caregiver Support Group and the director of the Clare Bridge memory care unit explaining various aspects of dealing with dementia. The lovely surroundings, outdoor patio, activities, outings, live entertainment, and caring staff provided a wonderful quality of life for my husband. Unfortunately, he eventually needed a level of care they do not provide and we had to find another facility. Once again, the staff at Solana were helpful and quick to respond when I had questions about our move. I want to thank all of them for all they have done for my husband and me.

9.3.23 No one want to have a loved one need to have extra…read morecare than what you can provide for them. But unfortunately dementia is a horrible disease that requires extra help. These places are expensive. But they are providing 24 hour care to your loved one. This is second place we have had our loved one in. The first one was not good but Avanti is 100% different. The staff are so friendly and caring to us and to their residents. They treat them just like they are their own loved one. They do actives with them to help keep their brain functioning sharp. Everyone here from Nina at the front desk to the kitchen staff are great. Thank you so much for the exemplary care you are providing my MIL.

My mom lived there 6 1/2 yrs. The nurse practitioners over medicated my mom and when I told them to…read morestop - because I held medical power of attorney I was literally told " it's not that simple" I had to inquire if I needed an attorney to get the overdosing stopped. The medical "professional" prescribing the over medication was not following the oncologist's medication and she told me 5 times the wrong chemotherapy drug my mother was on. Since my moms passing they owe my mothers estate in excess of $3000. They acknowledge it but have been claiming the Che k would be mailed for the last 90 days while refusing to provide any information for follow up. It's clearly " the checks in the mail" nonsense to keep an elderly person money. I can only imagine how many elderly residence have been over medicated and fleeced by this company. It looks like I'm going to contact our family attorney.

We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

From the owner: The Auberge at Cypresswood is a senior living community located in Houston, Texas, and offers…read moreassisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Management network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

This facility does not allow residents to age in place. Once your loved one needs end of life care…read morethey kick them out. DO NOT USE THIS FACILITY.

Love hanging out with the seniors at the VOP. Everyone is always so happy when we come in!…read more The staff and Kalye Rodriguez are amazing!

My mother in law is a resident in this facility. Everything is great, the employees are caring and…read moreproffessional, the facilities are clean and very well maintained, most issues are addressed immediately. However her one complaint is that the food is not good. The food is almost a daily complaint. She often complains that it is cold and generally a disappointment. She keeps food in her room or goes out with family to avoid their food. This facility could easily have 5 stars if they improved the quality of the food.

Don't trust them. Watch your bank account. THEY STEAL MONEY FROM YOUR PARENT(s)! If I didn't…read moremonitor my father's bank to see they debited his bank almost $5000 for a room he did not rent. Who knows how long they would have continued to take his money. We have yet to receive refund after over a month of notifying them. They are CROOKS! Oh and ditto the poor food they serve.

I love working here! Not many places that you can work at that you get along with all of your team…read moremembers! I'm so proud to say that I am the support nurse here for 5 months strong now! All of our residents love us just as much as we love them! We all have so much fun and we teach each other different things everyday! I love working in such a cozy and loving environment, with onsite doctors and Nurse practitioners that really love and care for the residents just as much as we do that help me put resident & family safety, care, and concerns first! I love that I am able to not only able to care for our residents health, but emotionally, and physically as well. My Resident Assitants and Medication Technicians work hard at learning what to do to promote great quality of life and I'm always researching, learning and reteaching my staff as well. With the help of very vital team member Becky/Executive director, who see's my vision and deep compassion that I have when it comes to my residents well being! Thank you Elmcroft team!

We love the new home we have chosen for my mom. The staff is caring and always gracious. The…read moreExecutive Director and Resident Service Director have made this transition for our family so incredibly easy. The staff have been in place for several years which let's us know that they enjoy what they do. We love joining mom for activities. The January Family night was especially fun as we celebrated Italy and it's culture. The food was delicious and a good time was had by all. We love our Elmcroft family and know that our mom is receiving the best care possible.

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc