The owner Liz is so passionate about what she does. She truly cares about her residents and…read moreassisting them in any way possible. If your parents, friends, or loved ones need a room in a family home this is the place for you! She accepts Medicaid and is willing to work with you to get you in the home.

We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

the care was amazing they are new and lovely Nurse V will take care of you make sure food is…read morecompletely stocked. The CNAs will cook clean bath change diapers and entertain the elderly. I wish I got more training personally and did more studying about the job. I take full responsibility for that. Nurse V does everything by her self which makes it hard to train everyone by herself. I was wrong they are figuring it out and I would trust my dad being there. I'm sorry for not doing proper research.

They are a wonderful facility! My Mom has been there since January and they take such good care of…read moreher.

Beautiful location, the workers a staff is polite an friendly very welcoming!! Secure when checking…read morein for safe of others an area ! Clean spot less must I say !!

My husband and I were moving here from Michigan to be snowbirds. We told Jenna that we wanted a…read morenice view and that we did not want to face a parking lot. We saw the apartment through FaceTime with Jenna. She showed us an apartment that faced the court yard. We chose the apartment and sent in our check for $850.00. When we got to Texas to move into our apartment, we went to see the apartment before signing the leases and moving in. IT WAS FACING A PARKING LOT! We told them that we were not going to sign the lease because it was not the apartment that we were shown. The manager was rude and wouldn't give us back the $850. that we had put down on the apartment. Also, the website states that it has security gates. It does not!

We moved my Mom from another AL facility due to neglect. My daughter and I toured on Wednesday,…read morebrought my Mom for a tour Thursday and moved my Mom in on Friday. She loves the many social activities! The entire staff has been beyond helpful! The response to Mom's call button is 2 - 8 minutes. Mom is receiving excellent care. The residents are friendly and my Mom has made many friends. My Mom truly feels like she is home. I would give SCV 10 stars if possible

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have really enjoyed living here! The building and grounds are beautiful and the staff is very…read moreresponsive, friendly and helpful. The community watches out after each other. It's amazing! I am so thankful I found this place. It is safe quiet and well maintained and perfect for a single older adult.

Update apt, clean stairwell, keep pool open, train mgmt, we're job openings posted for all…read moreresidents, even rent in lieu of pay needs to be reported, are all TEXAS payday law rules applied, computers for resident use should be newer. ​

Beautiful and very clean facility. The staff and the owner takes exceptional care to the residents.read more