The beautiful piano is an expensive Steinway grand piano donated to the Conservatory retirement…read morehome by Jim McGloin who lived at the Conservatory briefly. About 6 months ago, Jim passed away. The Conservatory is a luxury retirement home with an average rent of about $4500. As I walked through the hallways, there was fruit infused water to hydrate guests and residents. Near the L1 restrooms is a wall of fame of veterans as well as a Victorian looking stairway which led me to the second floor. I turned right into the hallway where table after table were the elderly residents playing games together. They were well dressed. We exchanged pleasantries and I arrived at the end of the hallway where the piano and event was. It looked like a pleasant retirement home with an expensive price tag to match. I can't help but sense the loneliness of a few residents as they return to their rooms.

My mother has lived at The Conservatory at Alden Bridge for 3 years. The staff are so kind and…read morededicated. They know the residents name and genuinely care. My mother recently celebrated a milestone 90th birthday and Lynda Brown, the Director of Celebrations (yes, that's her job title) took the stress away from our family in planning this large event. April DelValle, the Culinary Services Supervisor and Michael Sevier, the Chef were also incredibly helpful in planning a private family dinner. I'm incredibly grateful for ALL of the staff who take the time to know my mother and inform me of her well-being when necessary. I know she is in good care and continue to live independently. The facility is beautiful and there are lots of activities for my mom to participate in----even church and senior fitness classes.

We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

Be ware of this place! We moved our loved one with dementia to their Cypresswood facility with the…read morepromise that they would take care of her. Unfortunately, everything that was told to us was a lie. They just wanted our money without providing any service.

My mom recently moved into the memory care (MC) unit at Novellus Cypresswood. Unfortunately,…read morethrough no fault of Cypresswood, her overall health took a fast downturn not long after she moved in. After a difficult hospitalization, mom was released to her apartment in the MC unit but now with a hospice service. The MC staff, whom I had already seen in previous times to be personable and attentive, were equally so after this big change in mom's condition. For 5-star aides Loretta, Joy, and Joan, it was as important to imbue a positive spirit into their work as to do a professional job with tasks of such as position changes, bathroom care, and bathing and dressing. Despite her weakened state, mom recognized and showed her appreciation of their care with a little joke or a "merci beaucoup." 5-star MC med techs Enos, Carlisa, and Y also greatly helped alleviate mom's suffering by adapting to her changing PRN medication needs. Many others behind the scenes also contributed. Thank you to everyone who extended themselves to meet mom's new and quite different needs as a resident in the MC unit who was also a person in hospice. Mom passed away peacefully on October 26, 2024.

Beautiful location, the workers a staff is polite an friendly very welcoming!! Secure when checking…read morein for safe of others an area ! Clean spot less must I say !!

My husband and I were moving here from Michigan to be snowbirds. We told Jenna that we wanted a…read morenice view and that we did not want to face a parking lot. We saw the apartment through FaceTime with Jenna. She showed us an apartment that faced the court yard. We chose the apartment and sent in our check for $850.00. When we got to Texas to move into our apartment, we went to see the apartment before signing the leases and moving in. IT WAS FACING A PARKING LOT! We told them that we were not going to sign the lease because it was not the apartment that we were shown. The manager was rude and wouldn't give us back the $850. that we had put down on the apartment. Also, the website states that it has security gates. It does not!

I have really enjoyed living here! The building and grounds are beautiful and the staff is very…read moreresponsive, friendly and helpful. The community watches out after each other. It's amazing! I am so thankful I found this place. It is safe quiet and well maintained and perfect for a single older adult.

Update apt, clean stairwell, keep pool open, train mgmt, we're job openings posted for all…read moreresidents, even rent in lieu of pay needs to be reported, are all TEXAS payday law rules applied, computers for resident use should be newer. ​

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

This senior living center was my parents' home from 2017 to 2022. I cannot say enough wonderful…read morethings about the facility, the staff, the amenities, the complete comfort I felt for my parents every time I was there.

First impressions are good, elegant lobby areas, nice dining room and apartments, but once you get…read morepast the built environment to things where people are involved, things plummet quickly. I have a relative and know of others living here. First the food quality is mediocre at best. It fluctuates as they tend to cycle thru chefs. Secondly, don't ask them to go out of their way on anything, especially the entitlement Becky in charge of the transportation. They are supposed to provide transportation to doctor's appointments and the like, but often times leave elderly people, sometimes on portable oxygen, waiting for 30 -45 minutes or longer. If they need a wheelchair or some other reasonable accommodation, don't expect it without a fight. Customer service is not their specialty, but attitude that you owe them is. Then at the end of the year instead of the company paying their employees a Christmas bonus, they squeeze the residents for it. We're not talking $100 - $250. They "suggest" $2 -$3 a day. That's $730 - $1,095 per unit, they have 190 units, so they can rake in over $200,000 extra that they don't tell you about when you move in. They just say "oh there's no tipping!" I guess until the end of the year. If you're loved ones use oxygen, just also be aware they do NOT have any back up generators, so the next time there is a hurricane, (and one will surely come, and when it's mercilessly hot too), they will be left sweltering in the dangerous heat with no AC. The ground floor also flooded during Harvey, which knocked out most of their amenities for quite some time. Don't be fooled by the grand lobby, the service here does not live up to what you might expect at first blush.