One of the worst customer service experiences I have had anywhere, with interactions mostly with…read morethe Owner and General Manager. From the moment I walked in the door, these two were rudely demanding I follow a bunch of rules that were inadequately posted with signage in various locations around the space. Most of their rules seem aimed at driving up sales, not with friendly customer service or reasonable prices or good food smells, but with rudely enforced restrictions on the use of artificially limited space. I had a young child and a younger baby. We came for a birthday party. I had a bit of cake and ice cream to share with the baby. He demanded that we not use the plentiful supply of empty picnic tables to eat, but instead insisted those spaces were only for the consumption of food items purchased off the over-priced menu, above and beyond the cost paid by the hosts of the party. Birthday cake and ice cream, they said, could only be eaten in the tiny (walk-in closet sized space) with one picnic table that had been rented for the party, filled with kids celebrating. I asked to see the signage about this rule and was pointed to one small sign on the opposite side of the large and mostly unoccupied dining area full of tables. I mentioned to the owner that this was inadequate signage and that I would be leaving a review about my experience. I added 'good day', as I walked away from him and GM. He followed me back to the other side of the dining area and threatened to throw me out. He further asked if I would like to be escorted out by the sheriff. I asked what I had done (sir). He replied, "You complained. If you don't like it here, you can leave." I chose not to confront him further just then, but after the party asked the GM if there was a posted rule/sign about how you can be thrown out if you politely complain. She responded that, yes, it was all about whether or not they like your attitude (no sign, apparently). Too much flak, or banter, or them just not liking you, and she frequently had thrown paying customers out of the place. The implication was clear that this could be me at any moment. I asked her to give a precise definition of the over-the-line behavior and she told me I was being threatening and would have to leave. She then moved between me and my daughter and my shoes and my diaper bag so that I had to carefully go around her to avoid any physical contact. She followed me and threatened to call the police. I pulled my phone from my diaper bag and stated I would record the rest of the encounter. She turned and walked away after informing me she was calling the sheriff. I gathered my kids and my things, thanked the party organizers, and left the business. As I was leaving in my car, the owner came out to photograph me, my car, my license plate, and tell me he would be pressing all charges possible; that it was not his first 'Rosemary Dance'. All of this occurred outside the building, in the parking lot, in front of my kids, as I was driving away, and I caught it on a video too large for Google to let me share here. This family-oriented play place is toxic, unfriendly, and unsafe to play because of the behavior of the owner and GM. Two sides to every story? More like a room full of people made uncomfortable by their rapid and threatening escalation to wasting peace officers' time plus many negative Google reviews with stories that range from hilarious to disturbing. 0/5 stars

I should have read the reviews before stopping by here. Old guy, long hair strikes again! Rude…read more Joke of an indoor mini golf course. Save your money and time. Go anywhere else

Clean and friendly climbing gym. I was in town for a NOLS course and spent the night in Driggs the…read morenight before class started. I stopped in the climbing gym to utilize their weight/fitness area. Someone promptly helped me get checked in and paid for a day pass. It seems like they have some type of children's program happening before or at their opening hour so the gym was full of kids but mostly kept to one end of the wall. The wall had so much variety for its size - overhangs, bouldering routes, crack holds to simulate crack climbing, top rope and a cave like feel to part of it. The fitness gym and weight area is small but has plenty of equipment. I shared the space with 2 others and it was tight. However we were all friendly and understanding of the space and coexisted well. I would definitely return when in the area again.

We happened to see this if the side of the road coming into town. Brought our 5 and 7 year old…read moregirls in for their first climb with a harness. The owners made sure the girls knew the basic commands and how to stay safe. Kids loved the experience and have been talking about it for days. If we lived in the area I would definitely be doing a membership. Lots of different route options, 2 auto-belay systems, bouldering opportunities all over, even a climbing treadmill which I didn't even know was a thing. When we were leaving the owners were changing up some hands holds and you can tell they do that often to keep things interesting for the regulars. Highly recommend!

The atmosphere is laid back and a lot of fun. The workers are nice and polite. I have had a great…read moretime every time I've gone! The price is pretty cheap and I think it's worth it!

So to start off, I have been to around 20-30 Rock Climbing Gyms in my life and I know how it works…read morewith staff and they like to have fun and climb around as well. However, this place takes the cake on how much they don't care for the customer. My guess is they don't get paid but who knows! I went as a full paying customer pumped to climb because I don't get a lot of nights off work, the front desk guy was very polite, though the route setters were re-doing everything. Now I'm not a know-it-all in route-setting, though I know you probably shouldn't do it when people are there to climb on one of the busiest nights. Not only that but obviously they had to test the routes so they spent the rest of the time climbing the routes for the would-be customers. If you are in need of a good climb! Please avoid!!!! I would go to Sticks n Stones open during the day or to 30 minutes either way out of Rexburg (to Driggs or Idaho Falls) which both have amazing climbing gyms that are very reasonably priced :) Look them up! I know I probably came on a rare night, though I will not go again just due to the fact that if they let that junk slide with their workers, I would rather just avoid it all together.

I love going to the ropes course. It's a very unique and exciting experience. I've been more than…read moreonce as a participant and it was a super fun and inspiring time. I'd recommend the ropes course to any kind of team, be it a sports team, work group, society, or family.

We had a fantastic day with Gage as our climbing guide. It was not our first time climbing but we…read moreare also not super experienced in outdoor climbing. We chose a one day rock climbing experience at the Hoback river (AKA "the shield") for $600. They do offer half-day experiences but it's not much less money and given how different outdoor climbing is from indoors, and that if the weather is nice you can just take some breaks, I would recommend the full-day option if you are considering a one day rock climbing experience. Compared to climbing before this in Moab and considering our climb was not in the park (Tetons), it was still beautiful and felt more "customized" than our previous outdoor climb. Gage recommended routes but also took our input and was patient throughout the day to ensure a great experience. We also looked at Exum, who charged slightly more to climb around Jenny Lake (apparently the park only allows two permitted companies to operate in separate places around the Tetons), we ended up going with JH Mountain Guides and did not regret our decision. I would consider the multi-day climb in the future if we could save up the money for it and experience the beautiful views of the Tetons with these guys. We weren't totally sure of our level but the Shield offers a variety of different leveled climbs from 5.5 and up. As the day went on, and with Gages' incredible enthusiasm and support (super easy going guy), we gained confidence and ended the day on a 5.9 climb. Gage carried all the equipment and showed us a variety of climbing techniques during our day. A group of 3 (including the guide) is really perfect for this type of experience. JH Mountain Guides also climbs in another outside-the-park location which has more beginner routes. Given all the choices for outdoor activities and high costs to do anything in/around Jackson, rock climbing for a day with these guys is a solid choice that I would recommend to others.

Excellent guides! The very best climbers in the West, for sure! Our guide was patient with our…read moreskills and gave us the best advice for our ascent. I felt very safe- you'll be in good hands with JHMG!

Took a group of kids here for my sons birthday party. No I just mention, we're from Los Angeles...a…read moremuch bigger city. Us city folk figured this would be cute but not that big of a deal. Oh boy were we wrong. This place blows everything we have similar to it out of the water. The facility was clean, huge, packed with trampolines, obstacle courses, foam pits, dodge ball, soccer, and more. It was awesome for me...oh ya, and the kids too. The staff was kind, courteous, helpful, and professional. They made sure the customers had fun but stayed safe. As a parent this is important to me. You must wear their socks so if you've been before bring them or if you go save them. If you don't have any, they're inexpensive...$2 I think. I highly recommend Gravity Factory for a party or a group of friends that want to hang out, have fun, and get some exercise while doing it. Respectfully, Michael

My family came here and had a blast. From age 3 to 33 we jumped and played our way through the many…read moretramp and foam pit options. We loved the balance beam and basketball area. We also tried the rock climbing wall and trapeze bar. We were sweating by the end of it. It was a fun night and also a workout! For two people for one hour and one pair of their required grip socks it was about $33. Make sure to the keep the socks so you can reuse them. Also, they make you sign a waiver on the iPads when you visit for the first time.

Two of my buddies and I did snow school with Exum on 6/30/13. We were going to backpack the Teton…read moreCrest Trail starting the following day, and having no prior experience with alpine hiking, snow skills, self arrest, etc., we forked over the $170 each for an all day snow school session. We met our guide Mike and the assistant/training guide Pete at the base of the tram in Teton Village. There was one other person in snow school that day, a female who was going to summit the Grand that week, also with Exum. After introductions and gear distribution (helmets, ice axes, and crampons), we took the tram up. We had to hike about 2 miles left after getting off the tram to get to a snow covered high slope where we could practice on. That's when the "fun" began. Let me summarize: Snow school was TOUGH, both physically and mentally. I guess because of the somewhat benign-sounding name it conjured up images of making snow angels and snowball fights for me, but it was definitely not like that. All day we learned valuable alpine hiking skills -- e.g. traversing across steep snow, walking straight up and down steep snow, stopping a slide with hands and feet, and of course, self arrest -- feet downhill on stomach, feet downhill on back, head downhill on stomach (the hardest for me), and head downhill on back. This was tough and tiring stuff. But definitely valuable at the same time, all three of us felt much more comfortable by the end of the day. We also learned proper crampon use (even though we did not take crampons on our hike with us). We were spent at the end of the day, and the 2 mile mostly uphill hike back to the tram was brutal. But it was all worth it, definitely worth it. We had a safe and uneventful TCT backpacking trip starting the next day, and I honestly don't know if we'd have been able to complete it had we not done snow school with Exum. Mike and Pete were both excellent, good teachers, austere yet nice, and patient. I highly recommend Exum for those new to alpine hiking and mountaineering.

As a beginner to climbing, I was really looking forward to a motivating and supportive experience…read moreon my Grand Teton climb with Exum and our guide, Aili. Day 1 went well, with the climbing portion being successful, and Aili was happy with our (my husband's and my) climbing skills. I was upfront with my guide from the start, explaining that I prefer to hike at my own pace, which was a major reason we opted for a private guide. However, from the very beginning of the hike, I felt judged and had to constantly deal with negative comments (e.g., "come back next year," "we can go back and try to do some other climb"), implying I wouldn't make it and that my pace wasn't going to work. The guide informed me that if I couldn't complete a 5,000 ft elevation gain in 5 hours, I wouldn't be allowed to attempt the summit. I requested the option to at least hike to the Lower Saddle and allow my husband to continue to the summit, but I was told this wasn't possible. The guide insisted that with my pace, by the time we'd reach the saddle, I'd be too tired for a summit attempt, and it would be a long day. All I received were reasons why it wouldn't work, and not once did I hear suggestions on how to make the best out of this attempt. Eventually, I had to turn back halfway to at least allow my husband to get a fair attempt at the summit. The guide never attempted to understand my potential and was very demotivating throughout the experience. I'm not a novice hiker. This year alone, I've hiked the Manitou Incline , Barr Trail up to Barr Camp, a 13er in Colorado, and just two months ago, I summited Kilimanjaro. I was fully prepared to endure a long day and give my best effort, but I wasn't even given a fair chance. The overall experience was disheartening. This is my second year with Exum attempting this climb, and it's clear that Exum and their guides are not suited for beginners who are looking forward to a more personalized and life-changing experience. I do have to give credit for teaching instructions.

Great facility with a lot to do which includes indoor rock climbing, basketball courts, indoor…read morepool, gym and showers. If you're traveling through and need to take a shower while camping in GTNP I would recommend getting a day pass for the showers.

My review is on my experience of using their "public shower" $10 for a shower!!!…read moreMost expensive ever, ok I was expecting at least a nice and clean shower... Hair all over the floor, weak water pressure... I would not recommend

WOW!!! We picked this place because it was close to all the…read moreattractions we booked and planned. The cabin was super nice, way nicer than I could have imagined! I Loved it! The room has power. The bed was cozy and the room had Every thing we needed for our weekend stay. The room was super clean. The room doesn't have plumbing but the showers and bathroom are really close. The showers are super clean and have body soaps. I always use my own but still a nice touch, like staying at hotel. I recommend getting a room with AC in the summer. It was so relaxing and cute. The grounds are very clean and well maintained! I loved this place! I'd would stay again! Absolutely recommend this place!

What a terrific campground! We didn't interact with to many staff members but those we did were…read moreterrific. The sites are fantastic, level and very easy to get in and out of. With a pool, pickleball, public fire pit, and restaurant/bar this place has a great selection of stuff to do. And a short bike ride into town made this a fantastic stop for us. We are sure to visit again if we are in the area!