Great very reasonably priced hotel very close to SFO. Newly remodeled and painted. Comfortable mattresses with great sheets. Several restaurants and bars within walking distance. Outdoor hallways but nice place to spend the night before an early morning flight out of SFO. read more

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If you check prices of SFO proximity hotel prices your jaw will drop. If you can get anything it might set you back 5-8 benjis.... WTF? The Dylan is pretty bare bones but the price and location are good. Don't expect a Waldorf, Ritz, or Four Seasons but you get what you pay for. And for a quick layover The Dylan will do. Plenty of restaurants near by , a CVS and nice Lunardi market read more

The Dylan At SFO - Hotels Near Me - Millbrae, California

The Hotel is retro cute.... Nicely furnished and clean, but the bed was lumpy, old, and noisy. The sheets were thread bare on the edges and very worn. Did I mention they were worn out? Did they take all of the Hilton's old Sheets at a bargain rate???? So bad! All it would take are some new mattresses and even fairly new sheets on the beds..... Maybe management will see this. I hope so. Otherwise in a very good location, near all kinds of restaurants and grocery stores. One other thing worth mentioning is that there was no mini fridge..... Never stayed in a hotel that didn't at least have a mini fridge.... Parking was free and easy. read more

Stayed here during family members surgery. Hotel Is 2 blocks from the hospital on El Camino Real and close to SFO as well. Very cute and relaxing hidden gem. Staff is very welcoming and rooms were comfy able. Great shower with rock floor. This place has all the amenities you could need. I would definitely stay here again. read more

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Had our room cancelled without notification. No email, no voicemail telling us so. Only found out when we arrived at 10 PM read more

This was a stop off point between San Fran and our travels along the PCH. A hot shower, and good nights rest is what we got. Our room and linens were also spotless. The Dylan has really inviting decor and a fun feel as you enter the lounge area. For a short stay, we would absolutely do it again. If having a glass of wine or beer is your thing, they have a surprisingly good selection by the reception area. read more

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Comfortable stay at the Dylan Hotel. I like the quiet property, which has easy parking (included in room fee.) Rooms are kept updated, some a little newer than others. My room with a balcony was bright and pleasant. The room prices are somewhat reasonable since there aren't a lot of freebies, and I don't really miss them. No free breakfast or lunch. Snacks are available for purchase. Helpful and professional staff welcomed us. I'll be back. By the way, this hotel offers fly and drive. read more

Amazing hotel room, super cute theme, comfortable bed, could barely hear neighbors, nice amenities, nice shower, nice tv, great location. Right next to bart and close to the airport. Would definitely stay again! read more

I had a nice 2 night stay at this hotel in early June 2025. It's right next to the airport which was convenient, and not too close to where you hear planes. This hotel is in a nice area too and is walking distance to many restaurants (mostly Asian/Chinese food). It's also walking distance to the train station if you're looking to go Into the city. The room was clean and beds were comfortable. The bathroom was nice with a tile walk in shower. Staff were friendly. The lobby has a cool wine tap with 4 different bottle flavors to choose from, and if wine isn't your thing then they have other liquors/beers as well-- all reasonably priced too. The ONLY thing I would complain about that keep this hotel from getting 5/5 is that there was no refrigerator in my room... Overall a 4/5 and I will stay here again if I'm in the area. read more

The Dylan At SFO - Hotels Near Me - Millbrae, California

Staff looked like they hated working there and sounded very passive agressive when checking in. Everything in the room costs money if you use it. The elevator keeps closing early and will hit you if you're not quick to get in. Parking is a nightmare, if you're thick and your car is big, prepare to be stuck. Location is close to airport but it gets dark and quiet at night with strange people walking around. read more

As a first timer to the Bay Area, this was a trip I will never forget. I flew in from Illinois for da Bears vs. 49ers game, and The Dylan Hotel at SFO made everything easy and comfortable. The bed was super cozy, the record player in the room was such a fun touch, and I loved having reusable water bottles waiting for me with a filling station right by the ice machine. The lobby snacks throughout the day and the great coffee every morning were a real treat. The staff could not have been nicer or more helpful. Everyone made me feel welcome and taken care of, which meant a lot being far from home. The location is fantastic. It is right by SFO, but I never heard any planes. Getting around was simple too. We almost paid $50 for a long Uber ride, but taking the train instead cost $12.50 and got us there in under 40 minutes. It was also easy to hop on BART into San Francisco and Caltrain to Levi's Stadium to see da Bears take on the 9ers. If you are looking for a friendly, comfortable place near the airport that still feels personal and quiet, The Dylan is the spot. I would absolutely stay here again next time I am in town for a game. Joseph B read more

I usually don't write bad reviews and after previous experiences, I now try not to use emotions when writing them either. My family will visit San Francisco a few times a year and I found this place to be the closest to where they visit. They usually have a good time but mainly because they just sleep here and don't hang around the hotel much. My biggest concern was how EVERYTHING in the rooms costs money if misplaced or not found. This goes from tiny bottle openers to their bleached bathrobes. Warning: So if you have misplaced anything or if the items are missing and you don't inform them the day of, they will charge you after you check out. For example, we didn't get our bath robes back after they cleaned the room on day 1. So we didn't say anything since we assumed we don't get those back if we used them. On checkout day we were charged 160$ for the missing bathrobes! I called the day of and each passing day and unfortunately the manager is busy dealing with another customer complaint or isn't around. The front desk doesn't seem to communicate well with the others and blames the charges on several reasons such as housekeeping put it in so they just charge it and can't do anything, housekeeping only cleans once every 3 days so they couldn't have cleaned our room (which isn't true the housekeeper was at our door and even asked when she can come in to clean), housekeeping will need to investigate because they don't know anything about it, and they weren't able to communicate to the manager as they don't know what to do. They also didn't mention until day 4 of following up that the manager is only present in the morning and not around after lunch. The rooms are as simple as it gets and nothing special. They start cleaning rooms from 7am up to check in time (2pm). It is not true that they clean the rooms every three days because the housekeeper was at our door at 8am asking when we will be out so she can go in to clean. The microwave we have uses a knob to turn for the timer and heat level. It was old and a bit dirty. The fridge was okay, kept things cool but also a bit dirty. The tv was a smart tv, but we noticed that people were logged into the tv subscriptions (Netflix, etc.) so don't be surprised if your login has more people added in! The TVs won't be restarted after you check out so you might want to log out before you leave. There's a 25$ fee if you come before check in time. So if you have luggage with you, be careful leaving them in the car for a long time or you can ask/pay to have them keep watch (but I wouldn't trust them). The parking spaces are super small and sometimes you might park next to a car and you can't get in because they parked too close. Lots of people walk by the streets and since it's a quiet and semi dark street, your car is vulnerable to be broken into. Even shops nearby will place warning signs that cars have been broken into so drivers beware! Unfortunately, with how badly managed this place is, doesn't offer hot breakfast and bagged boiled eggs were 2$, everything misplaced will cost money even if you didn't take them, your cars will be parked in a lighted lot until someone parks and closes you in, and no one communicates with each other on how the place is run, it's at least close to the airport.... read more

Pros: -Perfect stay if you're flying out of SFO. It's about a 5min drive. - Super close to the Millbrae bart station, about a 5min walk. -Comfy beds. One of the best hotel beds I've ever slept on. -Clean room. -Free parking. Cons: -The staff aren't friendly. They seem like they are tolerating being at work. No one smiled or was welcoming. -The rooms have the thinnest walls. You can hear everything your neighbors are doing and anyone walking the hallways. We could hear people turning on the light switches--this was how thin the walls were. -Terrible parking lot. There's plenty of space but be careful when you park your car here bc the spaces are so close together, it's easy for your car to get hit. read more

Unfortunately this stay turned into a nightmare solely because of the rude, aggressive, condescending and insulting manager who refuses to provide her name so who knows if she is even within management. The person declined to speak to any other superior including the owner. I located the owners emails and with each reply this employee would remove them from seeing how unprofessional she was. I will now have to dispute a charge they refuse to close out. Now that this was brought up they want to charge for their employees mistake after the fact because I've requested a refund. The boutique feel of this hotel isn't worth the ratchet ghetto interactions you are forced to deal with in reference to staff. Find other accommodations especially if you are in the hospitality industry as we know this level of customer service or lack thereof is unacceptable. read more

Wendy is the worst host! Let me tell you she spoilt our evening and yelled at us. We checked in at 4 pm and went out for dinner and used the bathroom, the bathroom and plumbing lines are weak and it clogged the bathroom, when we complained to her she yelled at us and said she cannot offer another room nor refund, she gave us a plunger after requesting her for 15 mins and still the bathroom failed to unclog. She then said she can provide a refund and when we went to the front desk, she said she has another room available, by that time we just wanted to leave. Again she raised her voice at us and told to get out and cannot speak with us, the hotel management should fire her for such a rude and despicable behavior, also the fun part is we are still not sure that we were refunded. read more

I stayed at the Dylan at SFO the night before an early international flight and was very pleased with my hotel stay! The Dylan at SFO was very reasonably priced even though it was a very close uber to SFO. The hotel doesn't offer free breakfast, but does offer very clean grounds, lots of parking, decently sized rooms with balcony's, and a nightly happy hour. At check in, the staff was very friendly and was open to sharing food recommendations in the area. There are a bunch of food places walking distance to the hotel and others a short uber away. The Dylan provided me with a list of restaurants in the area. I will definitely stay at the Dylan at SFO next time I have an early morning flight out of SFO. One thing to note, since the hotel is close to the airport you can hear the airplanes lane in early morning hours. read more

Terrible service stay somewhere else. There was bugs in the room. No help accommodating us to a different room. They didn't care. Wish we stayed somewhere else. read more

Spirit Airlines flight was cancelled so we needed a place to stay as they don't pay for your hotel (another story). Looking for a room close to the airport, we found the Dylan at SFO. Cute boutique style hotel. Nice fountain in the courtyard, modern rooms, bathroom had all amenities we needed. Thank you for a pleasant stay. Hot showers, rain style showerhead, comfy beds and nice flat screen TV. The front desk staff was nice, even at 1AM and the Halloween decor was on point. Definitely stay here again when coming to San Francisco! read more

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I booked this pet-friendly hotel because I have a cat. When I tried to check in, the woman at the front desk, her name is Wendy, she bluntly told me that cats were not allowed and that it was dogs only. I pointed out that the hotel's website didn't say "dogs only," and she replied, "Normally, pets = dogs." My friend, who was with me, said, "If it's dogs only, you should state that clearly on the website. Cats are also pets." At that point, she actually told us, "Get out!" She then started yelling, "I can refuse to let you stay! You're going to complain to the hotel after this anyway!" She called the hotel owner to confirm the situation, but it backfired on her because the owner allowed the cat--as long as we put a sheet on the ground for it. After the call, she tried to excuse her behavior by saying, "I wasn't being mean. I'm not a native English speaker, you understand? Normally, if you're bringing a cat, you should call before making a reservation." That's not the point. If your "pet-friendly" policy only applies to dogs, you should clearly state that on your website. The front desk clerk Wendy no was unbelievably high-handed, rude, and unprofessional. read more

Parking is way too tight, if you can even find parking. The lady at the front desk couldn't be bothered with helping us find parking at midnight. The room was a good size, but did smell a little musty. We booked this hotel since we thought there was a shuttle service to the airport. However there was NO shuttle. Oh I almost forgot; the elevator was also out of service. No help with lugging up our luggage even though I told them I have a hernia. This hotel/motel will not see my business again. read more

I don't know how many times my wife and I have gotten reservations at a hotel/motel that sounded great on paper and turned out not as special as we thought. Finally we are staying at a place that I could easily call a FIVE STAR property--Dylan Hotel in Millbrae, CA. It's close to S.F. Airport but you don't hear any of the planes taking off or landing. -the staff is there to help you; and they do (special shout out to Wendy at the front desk) -hot water, great layout for the toilet/sink and adjacent table top for his and hers bathroom ablutions -big TV that's the right distance from the bed to watch -wall of glass (with slider for more fresh air on demand) so the room feels bigger than it is, double pane glass to reduce/block out any sounds - microwave (for popcorn), refrigerators for special drinks any time you want them (you buy and bring them) -two blocks to BART and Caltrain to get just about anywhere in the Bay Area We both usually work some on our vacations and there were two table tops for our separate computers, with light nearby for added help at night, two superb chairs for relaxing or reading a book. Enough space so we didn't feel cramped and claustrophobic. This hotel is quiet and the people staying here all seem several cuts above the average. Modern design with not a lot of junk added to make the place "look" better. Lots of artistic touches throughout that really elevate the experience. They have a courtyard nestled in the middle of the property away from noise, buffered with star jasmine on a trellis creating a wall of green with scented white flowers, soft cushion outdoor furniture, murals on the wall and more. Rooms even come with a turntable and some vinyl LPs to enjoy. This is a one-of-a-kind special hotel that we will come to the next time we are in the area. YOU will be lucky if you get to stay here. read more

I travel a lot and The Dylan SFO is one of my very favorite hotels ever. Everything about the place is 1000%; comfortable, easy, and accommodating. Would give 10 stars if I could! read more

As a quick overnight stay for a canceled flight this hotel is fine. It's close to the airport -- don't take an Uber when you can take a bus or bart right to it. Everything here is for purchase and that felt a little like being nickel and dimed. The staff was friendly and helpful, they were probably the best part. read more

The hotel was fine. The rooms were decorated nice. But some of the unique items were broken. The parking lot is small, so if you come at night, be prepared to park in the street. They have a coffee and hot chocolate machine in the lobby for guests to enjoy. The drive to downtown San Francisco was not that long, and there were many places to eat and activities to do nearby. read more

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Let's start with the name. The Dylan HOTEL. This is not a hotel by any stretch of the imagination, and it is only outdated laws that allow hotels, motels and inns to be used interchangeably on a business license. Let me quote the great AI about the differences: "Inns are typically smaller, family-owned, and offer a more intimate experience, often found in rural areas. Motels are usually single-story buildings with parking right outside the rooms, located along highways for easy access. Hotels are larger, multi-story buildings with a wider range of amenities and services, often found in urban centers and tourist areas. " The Dylan Hotel is a Motel. Now the details of my one night stay, May 17, 2025 I use a cane to walk. The main door is locked in the evening, you have to call staff to open it. The only other entrance opens with a room key, but has several stairs at a sharp incline leading to the elevator. Risky for me and impossible for a wheelchair. They put me on the third floor, and the next morning the elevator was out. Had to wobble down the stairs to retrieve some help. Needless to say, checked out then and there. Had booked for six days, at what turned out to be their premium rate, because NOTHING in the ads conveyed that this was a MOTEL. Hint: They didn't even have either a refrigerator or microwave! That only came with a $25 extra charge. For a fridge and microwave! Did a little research and couldn't find a single hotel, motel or inn that didn't have one in the room. I was there, as many visitors are to Millbrae, to visit the Colma cemeteries one city over. Because the ads told me so, I believed the Dylan was a boutique hotel with nostalgic touches of the 60s. The ideal spot, so I imagined, to return to after a day of somber reminiscence and family dynamic. Also, I'm a huge Bob Dylan fan. Folks give me Dylan stuff for gifts as a reliable fallback. So my imagination went there , right away. Felt the Dylan vibes through the booking app. It was kismet. See how that turned out. They charged me $180. Here's our overlord AI again: Hotels: Size: Larger, with multiple floors and numerous rooms. Location: Found in urban centers, tourist areas, and near major transportation hubs. Amenities: A wide range of amenities, including room service, fitness centers, swimming pools, restaurants, and conference rooms. Atmosphere: Can vary, from luxurious and upscale to more casual and business-oriented. The Dylan Hotel at SFO is a Motel. An expensive motel with no micro or fridge in the standard room. And with ZERO Bob Dylan vibes, except maybe Motorpsycho Nightmare. read more

We received this text the day before from Dylan's and we accepted. When we checked in and saw the room we did not have a balcony and advised the front desk. The front desk said sorry we don't have any left and you won't be charged. Next morning we checked out and they stated we still would be charged because we had a fridge and microwave in the room! We were so disappointed! This hotel is Scams you to pay an extra 25 bucks. We told them it's not the money it's the principle of something you stated in the text that was not given and then you charged us for it! Especially when this hotel is like a motel 6! Do not get scammed! Beware! read more

The Dylan At SFO - Hotels Near Me - Millbrae, California

Upgraded from a travel lodge many moons ago. Cheers to the owner for such a fantastic refurbishment inside and out. The Dylan at SFO is very mid-century modern with fantastic contemporary vibes throughout. The amenities are perfect in stay, beverage, snack and continental breakfast offerings. Free parking too! All deluxe rooms fashion a record player with array of albums. If you don't like choices, exchange at front desk. Easy peesy. I enjoyed Tom Jones in Vegas LIVE! It's not unusual you think? The Dylan at SFO is a perfect stay. Stones throw to the muni and SFO. Also check out - Dylansfo.com read more

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Solid hotel spot close to BART and has parking and close to airport. Pretty clean. Bed is solid. Shower is good. Heater worked. Decent size. Good TV. Would come back and stay again. They have paid breakfast and snacks in the front lobby. Housekeeping comes daily. Friendly staff. Feels pretty safe. Lots of surrounding restaurants. read more

Stayed here one night before my flight the next morning. Was very quiet for being so close to the airport. I love how they have reusable metal water canisters/cork screws that you can use in your stay or even purchase. Everything about this place was awesome read more

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Avoid this place - unsafe, rude staff, and deceptive charges I stayed at Dylan at SFO for one night (April 19-20, 2025), and it was one of the most distressing hotel experiences I've ever had. First, they tried to charge me $25 for early check-in even though I agreed to check in at 2 PM. Then they charged me $11 for parking, even though the listing said parking was included. I received two validation slips, parked my car, and went on with my day. When I returned from dinner, there were no parking spots available. I asked the receptionist, and she rudely yelled at me, told me to park on the street, and kicked me out of the lobby. Later, when I asked about an overcharge on the vending machine, she told me, "I'm done answering to you" and continued to be hostile. Even worse, another staff member denied I was ever charged for parking, calling me a liar--despite my card being charged and proof in hand. They kept changing their policies and tone as they saw fit. Athis experience was physically painful and emotionally exhausting. I was so disturbed by the receptionist's aggressive behavior that I couldn't sleep, genuinely afraid she might harass us further. This hotel does not feel safe or professional. I would strongly warn others to avoid staying here--there are better and more respectful options nearby. It's a sham operation with no clear policy that changes with every receptionist. A funny business is going on among receptionists be aware. Extremely rude and unprofessional read more

The Dylan at SFO has become my favorite accommodation while I'm in San Francisco. It's perfectly situated between San Francisco and San Jose. It's close to freeways. Easy to find. Safe neighborhood. A grocery store across the street. And many Asian places to eat. I happened upon it by accident and so glad I did. It would classify as a boutique hotel. The layout of the hotel was modern but comfortable. The staff were very friendly and welcoming. 24/7 coffee and beverages available in the foyer. And, don't forget--FREE PARKING FOR GUEST!!! The room was clean, stylish, private, and quiet. Usually with a older establishment, the wall are paper thin--but not the Dylan. I'm already planning my next trip to the bay and the Dylan is where I'm staying. read more

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This hotel exceeded my expectations and I was impressed over and over again. We fell in love with this place and will highly recommend to all friends and family. I definently recommend upgrading to a balcony room, small upgrade fee and so much more space with a private balcony! And let me tell you, that breeze at night is amazing! We slept with the sliding door open and wow! First, robe's for us both! What?!?! Thank you, and no extra charge! They are so soft a cozy. Free to use but can be purchased. Secondly, two luggage holders! Third, a space for him and a space for her! He had a desk to work at and I got my own cute make up vanity! Fourth, you can smell the clean! You can feel the soft comfort on all the linens and towels. The attention to detail here is such a treat for the price The bathroom tiles in the shower are pretty and clean, not to mention roomy. Extra towels with out asking! Just open the bathroom drawer. Extra comforters ready for you in the closet! Did I mention a record player and records in the room! (Sadly our wasn't working right) Location is wonderful! It's outside the city but still close. Everything you could possibly need in the neighborhood. Only complaints are Getting to our room- you have to walk from the front of the hotel all the way down to the back and up steps. However leaving is much easier. And rude staff when we left. A couple ladies behind the front desk sounded like they were arguing in Tagalog and we politely said bye and thank you as we were leaving and they snapped bye at us in a tone with out even a glance and continued there loud argument. read more

Good location (very close to the freeway). Dog friendly. Hip designed rooms with record players and vinyl records available. Would definitely come back and stay the next time I'm in the bay area. read more

The Dylan At SFO - Hotels Near Me - Millbrae, California

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Cute retro hotel near SFO. Lobby area is very nice. The registration people were all very nice. We stayed there in particular fir the long term parking. It's secure in a small locked garage. Minus one star because it's a tad noisy (right off the CalTrain line) and difficult to find. The shuttle is not a standard hotel shuttle, pretty sure it's just a city bus. We had a lot of luggage so they called a cab for us. We walked to the diner around the corner fir breakfast. Very tasty but forgot to use our room key for the discount. One of the quirks of our room (with 2 queen beds) was a record player with some actual records to play. Our daughter loved it. read more

What makes the dylan great is that it is 1 Bart stop from SFO. The 292 also stops in front too. Beds are super comfy and staff here is great. Flip side is that it's a motel that seriously needs a facelift. Concrete stairs are well worn, elevator that jostle, small motel rooms, no free breakfast compared to all the other motels in the same street. Room walls are thin and I can hear next door very audibly as well as Caltrains that go by. At least airplanes path is clear of this motel. read more

I'm definitely recommending this lovely hotel in Millbrae. Very conveniently located by SFO and connecting trains Bart and Caltrain. Very professional and fun staff that are so on their game! Every aspect of this facility is run perfectly. Maintenance, housekeeping and intake. Rooms are nice and cozy and very, very clean and comfortable. I seriously didn't want to leave! lol! Lots of little snacks and alcohol based beverages. An evening get together is a plus. Everyone I encountered at the Dylan was so happy and relaxed. Good job to all at the Dylan SFO! read more

My husband and I stayed here for a weekend getaway and overall we enjoyed our stay. It's close to a lot of restaurants and stores if you want a late night snack. I personally didn't interact with any of the staff, but my husband said he didn't encounter any issues. Our room was nice and we liked how close we were to the parking, though the parking was kind of tight and limited. We had a microwave and a mini fridge as well as a vinyl record player which was a nice touch. The only thing I would say is that there was a weird smell when you walked into the lobby and it didn't seem to go away during our whole stay. Also, our room wasn't 100% clean when we got there (we arrived around 9pm). There was a pair of socks in the nightstand and random face towels on the chairs. We didn't know if these were clean or not so we didn't bother touching them. But overall it was definitely a nice, convenient place and we would stay here again. read more

Nice hotel close to SFO. Staff is friendly. Rates reasonable. Nice rooms. A little noisy at times. I'd stay here again. read more

The Dylan At SFO - Record player in room at the Dylan. - Hotels Near Me - Millbrae, California

My family and I stayed here during our spontaneous two day trip to SF. We booked this place through Airbnb and there was no description of any other fees until you finally book it. If you're booking through Airbnb just know there's an additional $100 deposit, cleaning fee and if you have pets with you it's gonna be extra $20/night. The location of this hotel is extremely amazing, close to many restaurants, grocery store, pharmacies and the airport, however there were many other aspects that could be improved. Firstly, their walls are paper thin, if you are unluckily given the rooms on the first floor you can hear footsteps from the room above and people showering as well. Second, our room had no fridge(?) we brought our dog with us and his pack of food spoiled due to the fact that there was no fridge... Thankfully, there was no concierge barking into our room since we had the Do Not Disturb sign out for both nights until we were ready to check out. read more

FOR UCSF PATIENTS I'll start off with the good parts of this hotel. My first impression was "wow this hotel looks cozy". Cozy is definitely one of the very few compliments I have for this place. Mayra was the one who helped us book the hotel over the phone and she was wonderful. She explained everything for us and was very very helpful. I must say the customer service here is definitely another plus. They have free coffee in the lobby which is nice. Their maintenance man Pierre is also very nice. The cleaning lady that gave us towels throughout our stay was a sweetheart. Again customer service here is great...that is until we checked out Now for the bad stuff...if you need to park in a Handicap spot good luck!!!! My dad got a temporary placard due to his tumor limiting him from walking as much. This hotel only has 2 designated handicap spots. There is 1 across the way from the entrance (not even at the entrance) and the 2cnd handicap spot is on the garage level and boy is that spot a living nightmare. It's the only van accessible parking spot and to get in and out of it was extremely frustrating. I have added a picture of the top view and side view of that spot so everyone can see how inconvenient it is for those who need a bigger spot than the main handicap parking spot in the main parking lot. I struggled to get out of that handicap spot and it makes it very difficult for anybody with an SUV or bigger to get out of it. I have a 3rd row midsize SUV and I had to exit by backing out of the entire parking garage. I had drive into the garage in reverse so that it's easier to get out of. As you can see in the picture, there's not much room to back up and being that there's a wall at an angle with a random bench doesn't help the situation at all. I don't understand their thought process in making that spot the van accessible spot. I feel bad for anyone who needs that specific spot because of how tight it is. The distance between the end of the parking spot lines to the wall is probably half a midsize sedan if that. The parking lot is a nightmare as well with the parking spots being big enough to comfortably fit a compact car only. Most large SUVS and Trucks parked here were taking up two spaces or are parked over the lines making it hard for anybody to park in the parking spots. Now onto the actual room. The room is cute and comfortable and it was clean for the most part when we came in. The issues we had with the room was the heater, shower, and phone. The heater didn't work all that great. It would get extremely hot at 70° and when we turned it off it would get cold. Circulation in the room is absolutely horrible. Now for the shower and bathroom...the shower kept fluctuating from ice cold to extremely hot in seconds...and even with the ventilators on, the bathroom would get super muggy and everything would get wet from the steam. The toilets flushing lever would get stuck quite often and it would keep making noises every few seconds until we fixed it. The phone in the room wasn't working either. We finally told the front desk and the maintenance guy came and tried helping us. He replaced our phone since the one we had didn't work and he told us the knob on the shower wasn't placed right and that to get hot water we had to turn it the opposite way and vice versa. That wasn't the case and he wouldn't understand what we meant by the waters fluctuations in temperatures. We just decided to let it go. At the end of our stay we packed up and left and decided that for us, this hotel wasn't worth it. We ended up getting charged an extra night even though they told me "We work with UCSF AND we are very lenient. So if you need to check out early that's fine". My dad finished his procedure around 5:30 and UCSF gave us the green light to go home. We checked out and later noticed we got charged the extra night. Since I was told they were lenient I didn't think much of it. We packed and left around 7pm. I called and Mayra answered and she still wasn't rude but she said that we checked out too late even though in our previous conversation she stated we could check out early but she never said by a certain time and the guy who was at the front told me "you'll get charged for the night but since Mayra told you that I'll send her an email and she can deal with that tomorrow." It's unfortunate that they don't communicate (she even told me the guy should've said something about checking out so late but nobody ever told us) very well and put us in a position where we truly believed we'd be fine without getting charged. They gave us a free roll away bed for the nights (which she gave me from the start and reminded me in a way to make it seem like they already helped us) we were there which I'm super grateful for but she said that's all they could do. Nothing against Mayra or the staff but it really sucks to be on this end when I was told otherwise. read more

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