I'm in town for some business meetings and this location worked perfectly for access to the airport…read moreand access to the meeting location. It's also relatively close to Burlingame for delicious food. The beds are comfortable and everything was absolutely clean and everything is as expected... But I think what's best is the gentleman at the front desk he was so kind and just very much took care of me. I didn't have any special request other than I needed to check in early to drop a bag for a client meeting. I love that I can count on Marriott to deliver exactly what I need when I'm booking my travel for work

We were visiting San Francisco for the first time with our kiddo, and as a mom, I am always looking…read morefor stays that include breakfast. This place served its purpose. We stayed in a suite which allowed us to have a pull out bed for the kiddo to sleep. It was nice to have two TVs but we quickly realized that we were competing with the sound and couldn't hear clearly what we were watching. UGH. Our bathroom was a pretty good size. The fan/vent wasn't working, but the water pressure was solid. There were none of the speciality lotions or soaps we normally find. Breakfast changed every day, and there were at least some cooked foods like eggs, bacon and turkey sausages. A few Costco baked goods like their mini blueberry muffins and bagels but at least it wasn't the whole spread. Conveniently located next to the freeway and relatively quiet. We were also were close to San Bruno and Millbrae. Some awesome places to eat!

Had to stay the night here due to a delayed flight and overnight layover. The hotel shuttle was…read morevery convenient! If we had a car, parking would be $10 but we did not. Our room was clean and cozy, so we were able to relax after a long day in the airport. The complimentary hot breakfast was delicious, featuring many options such as eggs, potatoes, sausage, waffles, oatmeal, baked goods, fruit, rice, and more. Would stay here again.

Would've been a four star Hotel, but there was two major flaws minus one star for each item…read more Beds are so hard you might as well sleep on the floor. I got a whopping three hours of sleep - woke up with a massive backache. it took two hours of my body, relaxing, and a muscle relaxer to be able to move again. Advertised price was not accurate. They charge an additional $10 for parking. I don't like walking in after booking online and being told that it's a different price.

Spent a night here before heading to the airport. The area is safe and quiet. The room is clean and…read moreit has everything you need for your stay. My room came with a little kitchen with a full-size fridge, stove, and microwave. There's some packaged/frozen food at the front lobby, so you can always go to the front and get something to eat. There's also a dining area that you can sit at or you can bring it to your room. This is a dog friendly hotel, so don't be surprised if you hear noise in the middle of the night. I was awakened at 4 AM from some dog, whining and barking. I love dogs and I know the owners were trying to calm it down, but it woke me up. Luckily it didn't take long for me to get back to sleep. Breakfast is included and I was told it's between 6-9.

Late check in was smooth. Excellent customer service by…read morestaff. The hotel rooms are clean and comfortable. Overall experience was excellent.

Not the best, but the worst. I was a little scared coming into this hotel, it looks rough, but…read morethe staff was nice, friendly and got me checked in. The room is decent sized, clean, but the view isn't great. I don't know if id stay here again, probably not, but its not bad

Dynamic pricing is a little tough. Although I wasn't coming to San Francisco for the Workday…read moreConference, I was subjected to conference prices which meant that all of the hotels in the city were a minimum $1000 per night. Because of that, we opted for the Four Points, which is an airport hotel near SFO. The room was still around $375 per night, a steep price for a Four Points and an airport hotel. What made up for this was that the staff was lovely. The front desk was friendly and personable, making the stay more enjoyable. The room was solid and I had no complaints about it. The lobby area is small but there is a restaurant where we were able to post up and get some work done. Although the trip was quick, the hotel did the job!

Booked here to stay the night before our flight, bonus they also have a long term parking lot for…read morethose flying. Check in was easy, its a large property with multiple buildings. We were on the 2nd floor in the 2nd building. Outside of the hotel looks much rougher than the inside. The room was clean, be aware there is no microwave or fridge in the rooms. Water in the shower takes quite a bit of time to get warm enough to get in, they did not provide wash cloths or soap on the sink only shower gel affixed to the shower wall. The door between the sink and bathroom/shower area was a pocket door that was loud & squeaky (not a big deal with just my spouse and I) the fan in the bathroom did not work and there was a large patched hole in the pocket door that was painted an odd color. We were here just for the night and we were really didnt sleep much with the excitement of our upcoming flight. Budget friendly. There is also an ihop right next to the lobby so you can eat around the clock.

I ready to hotel through hotel dot com, and when arrived at the room, this is the condition that I…read morewas not happy with. I requested a refund and went to another hotel and they avoided all my emails and would never answer the phone. To this day, i've still not received my refund. The lady that I did speak with was very limited in what she could do. She referred it to her boss. No refund.

great experience, staff was so friendly and welcoming. Maeko was especially helpful 10/10 service…read more thank you !!!

Dinner Service Evaluation…read more Date: June 21, 2026 Time: 7:00 PM I would like to recognize Vanessa R. for providing exceptional service during our dinner. From the moment we arrived, she was welcoming, professional, and attentive. She made us feel comfortable and valued as guests. Vanessa R. demonstrated excellent customer service by being friendly, knowledgeable about the menu, and responsive to our needs throughout the meal. Our food was served promptly, and she regularly checked in to ensure everything met our expectations without being intrusive. Her positive attitude, attention to detail, and genuine hospitality greatly enhanced our dining experience. Thanks to Vanessa R., our dinner was enjoyable, relaxing, and memorable. She is a great asset to the team, and we truly appreciate her outstanding service. Rating: 5/5 Stars

We were given great customer service and Kaiya needs to be recognized. She was amazing towards not…read moreonly my family but the way she treat other guest before me. She is the main reason I will bring my family back to this location, thank you!!

Update a day later: Liza moved us to room 315 what a…read moredifference. I posted photos to compare. Liza and Jaqueline both amazing. Liza was apologetic for the issues in rm 103, and made sure rm 315 was move in ready when we got back from lunch. Came back a week later because we loved this place. But this time around the room not so much. Four of us stayed in room 103. Last week we stay upper floors and the room looked cleaner, fresher, etc.., The carpet in room 103 is a tripping hazard, old and ripped. We didn't want to change rooms because we were exhausted from a straight 8 hour drive. Only reason I have a 3 star instead of a 1 star is because the front desk ladies are fantastic. I heard it was gabbys last day. So at didn't get to see her. Probably on maternity leave. She was prego when at met her. Jaclyn was helpful as always. But Lauren was exceptional. Even after having a long day, and rough time with a previous guest before me, she still gave over the top service. Friendly, helpful, and talked to us more than guest, was more like we were friends. Will we come back? Sure we will but it'll have to be an upper floor better room not a tripping hazard. I'm with a couple senior citizens that nearly fell due to the carpet. I'll post a photo as soon as I can get some bright lights.

Great location and a solid hotel. Rooms are pretty spacious and it's a good set up overall. Beds…read moreare comfortable too. Shower stall seems to be leaking water no matter how much you close the door, that was a bit annoying. They also have a complimentary coffee/tea/ water station near check-in but it's not stocked well. So most of the time when I wanted to make a cup of tea, there was either no tea or no hot water. But that's not a big deal.

great location but no one at front desk late, smells really bad in lobby and when walking to our…read morerooms, tough to get a hold of anyone over the phone and a shower like hilton garden inn! the room we got was nice and spacious, and they gave us late check out got the receipt by email and saw that my girlfriend's card was charged instead of mine, after attempting to change it earlier this afternoon. Also did not know there was parking tax. Probably wouldn't stay here again