My husband and I enjoyed our one-night stay at the hotel. We booked it a day before The Echo, an event held near Oracle Park. The hotel is somewhat tucked away on the side of King Street. The lobby staff were friendly and accommodating. One piece of feedback I would give to the front desk staff is to ensure they verify the identity and name of the guest when confirming room details. There may have been a mistake, but Nick, who assisted us yesterday, handed me a small tablet to review the booking details. Being meticulous, I always double-check that the information is accurate before a guest signs the tablet. Nick apologized for the error and mentioned he was using an old tablet. Despite this, we were checked in quickly, received our drink vouchers for the rooftop bar, and got our room keys. Our vehicle was valet-parked in a secured, covered lot nearby on Townsend Street. After checking in, we headed to the rooftop bar to explore the available drinks and food. Tommy, the bartender, provided prompt and efficient service. I enjoyed a glass of Cabernet, while my husband ordered the 805 drink. Although the menu was small, it featured a great selection of shareable plates. The Tuna Poke Tostada was particularly delicious. We would have loved to stay and enjoy the view of San Francisco at night from up top, but we had to leave for Cirque du Soleil. Our room was bright, clean, and charming, although the window faced a huge red brick wall. It was fine, but it made the room feel a bit enclosed since we couldn't see the streets of San Francisco. Overall, it was convenient for us to walk the few blocks to the Cirque du Soleil event and back to the hotel. We enjoyed a warm evening with a cool breeze. read more

They have some of the worst customer service there and the place is dirty and most importantly they just take your money. I went there for an event bought a ticket and they didn't even let me stay for the event because I came early and they wouldn't refund me my money. They are complete crooks and I definitely wouldn't recommend going to another place. If you wanna enjoy a great weekend or a great party. read more

My husband and I love staying at this Hotel! Especially when we come to San Francisco to support our Dodgers! Every time we stayed here we have been able to check in early and today was another early check in with help of the desk clerk, Arei. She was very considerate and compassionate of our long drive in and made it happen and included a bottle of red wine! read more

Hotel VIA - Our complimentary wine bottle. - Hotels Near Me - San Francisco, California

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Pros: clean, modern, very functional layout and elements (magnifying mirror in bathroom, overhead shower & handheld) nice 1x use amenities (not bulk in shower soap that can be contaminated...). Illy brand in room coffee. Friendly and helpful staff. Free coffee/water in lobby. Awesome sheets. Cons: onsite parking is $80. Bed is a bit firm. AC is very lackluster. TV is small. Across from ballpark. Would definitely stay here again. read more

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Can't say enough good things about Hotel Via. Went to a day event there yesterday and it was awesome. I have to give a big shout out to the bartenders and the security...even the handyman in the elevator. Everyone was nice and welcoming. Makes a big difference when you're at an event ~when you feel like the people working want you there. Thank you! read more

So I took my daughter to the Maroon 5 concert at the Chase Center. We decided to make it a girls night and got a room here at Hotel Via. Valet is $75 per night and only one car per room. Check in was prompt and friendly. They have a nice lobby and a mini market for snacks and drinks. The room was really clean and we had a nice little sitting area with a bar. Our view was a brick wall but it was kinda cool. Bed was really comfy. I loved that we were able to walk to the Chase Center. And at the end of the night we hung out on the rooftop bar an had some really good cocktails while we sat around the fireplace and took in some gorgeous late night views of SF. read more

We stayed at Hotel VIA for my sister's wedding reception, and our experience was truly outstanding. My family and I stayed in one of the ADA handicap-accessible suites, and from the moment we arrived, the staff went above and beyond to make sure everything was perfect for us. The suite was spotless. Exceptionally clean, fresh, and comfortable. You could tell that great care was taken to ensure every detail was attended to, which made our stay even more relaxing. What meant the most to us, though, was how kind and understanding the staff were toward my daughter's needs. Their genuine thoughtfulness made us feel cared for and welcomed. From check-in to the wedding reception itself, everything was handled beautifully. The entire team's warmth and professionalism helped make a special family occasion even more memorable. Thank you to everyone at Hotel VIA for making our stay so wonderful, we truly appreciate it. read more

Very nice hotel with exceptional staff. Very welcoming. Valet is for hotel guests only, which is great. Easy check in with friendly staff. Busy rooftop bar, but closes early for a quiet atmosphere. 100yd walk to Giants stadium. Street traffic can be noisy at times, but that's the city for you. Clean, modern, comfortable, and worth the visit. **See attached pictures of our room. read more

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We chose the Hotel Via because of its location across from Oracle Park for the Giants game. We had been to the Rooftop Bar before & met a number of Giants players & met Shawn Estes when we were there this time. The room was comfortable for two people. A nice sized bathroom with modern fixtures but towels could have been softer. The bath mat towel was threadbare. The pillows were super soft with a feather dense one and synthetic one. The bed was very comfortable. All the staff we met were super nice from the valet, welcome staff, desk, "security staff" on the rooftop, just everyone. Would definitely stay there again. read more

Hotel VIA - View from rooftop bar - Hotels Near Me - San Francisco, California

Worst experience in my 58 years .. My husband and I stayed here the night of his surprise birthday party along with several of our out of town guests. We left in a rush the next morning to meet guests for breakfast and shortly afterwards I realized I left my expensive hairdryer and toiletry bag in the room. I called immediately and they informed me that they only found my toiletry bag ( they were together in a cubby). I asked for a manager to call me back. The next morning the manager Barbara Perzigian called and assured me it must be a misunderstanding due to their strict policy of lost items and that she would call me back..... no phone call. Upon retrieving my toiletry bag I see that the expensive make up items were missing. I then called Barbara back to let her know I had more missing items, no return phone call. 8 left messages.... No return calls. I then called and asked for Leslie, whose name was on my items as the person who found my bag. She said she would look into it and get right back to me... no response. I even emailed the owner of the hotel, David O'keefe, no response. The fact that it is a boutique hotel with no corporate means they can get away with anything. Pretty scary!!! Moral of the story, thieves work there with no consequences or accountability. Unbelievable!!!!! read more

The place was pretty clean, for the most part. I had to stay here for a few days as I was getting some work done on my house, so I did decide to stay here with my son. We both liked the experience, when I checked in though, there was some hair on the bed. So I was upset about that. I called, and they quickly corrected the problem. The prices were good, not too expensive. Everyone was friendly, it wasn't too noisy. Liked the experience. read more

I would never stay at Hotel Via after my experience with the manager Brandy. I asked for a call from her a week ago. She never returned my call and when I phoned today to asked to speak to her, wouldn't come to the phone. I was asking for help for staying at the hotel during my operation at UCSF. I will say there is one man that should be in her chair. His name is Oscar! He works at the front desk, I would say he was very kind, knowledgeable, friendly, and knows hospitality the way his boss doesn't!!! Thank you Oscar for your great service! Still wasn't enough to convince me though to stay at the hotel. Try Luma much better. read more

Location wise it's great. The area at night is relatively safe. There's modern minimalist decor that keeps this hotel from being stale. Unfortunately, inside isn't very clean. Our carpet has a bunch of stains, there's brown things on the walls, and the nightstand had some odd stains. All these signs are alarming. It's also kinda weird that they don't have a water station out the whole day like other Bay Area Hotels. I typically fill up my water bottle when I'm here at the beginning of the day, but only coffee and water fit on their cramped table. Amenities are just okay. The toiletries are fine, but the toilet paper is yikes. Not sure we'd stay here again. read more

Hotel VIA - Nightstand - not clean - Hotels Near Me - San Francisco, California

10 out of 10 would recommend this hotel!! The manager Brandie is the ABSOLUTE BEST!! Professional, compassionate and amazing!!! We met Brandie when my mother in law was going through chemo and radiation at UCSF and she took care of us like we were her family! We never had to worry about a thing! Via staff has become like a family to us!! -Gloria and her family read more

The room is clean, bed is comfortable and shower is really nice. WARNING Main problem was the fire alarm in our room. It went off most nights we took a shower. It's really loud and doesn't stop unless they reset it. They said it's because customers complain that the fan is loud so they disconnect the fan. But then you take a hot shower and all the steam goes to the alarm and it blares to the point where neighbors hear too. They said open your door, we do and the alarm doesn't go off. We leave it open for 5 minutes. Alarm is blaring and I had to call multiple times until they shut it off. The gym has old equipment but it all works! No windows. gym is in the basement.I ran on the treadmill and it did the job. The rooftop bar is cool. big and spacious, heaters and a closed roof on one side. bar is small and standard drink options. food is small plates but very good. everything we had was delicious. Im not a fan of san fran prices, all meals are 20-35 or 40 for just one entree any where. and then there is that sur charge of 3-10% that every single place charges. But for the prices this food was very good. $20 for 3 shrimp tacos. super small, 2 fried shrimp per taco. The flavor was amazing! super fresh and crunchy, warm and delicious. the Caesar chicken salad was bigger than i thought it would be and great light dressing, the parmesan crisps were a great touch and the chicken was so tender. the hummus tasted homemade and came with an assortment of veggies and pita. it was a big tub of hummus so that was good $16. the view is also amazing and the staff are super nice read more

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The Hotel VIA is conveniently located in mission district, right across the Oracle Park stadium. There are pros and cons for this place, friendly reception staff, spacious room, 24hrs open fitness center, however, weird design of restroom slide door no sound proof at all, poorly maintained facilities such as malfunctioning room control systems and broken coffee machine, which aren't that great and causing inconvenience. read more

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CHECK IN: -When you pull up to the hotel the VIP parking service is included in your stay, my friend booked from another booking site and he had to pay $77 for parking, I booked from the hotel website and I got 20% off parking so my price was $51, and I got 1 free drink ticket for me and my wife, Service: Service was really good everyone is nice and and helpful, no issues with staff at all. LIKES: -the bed is so comfortable -you can request your car or room service from the table in your room -the lighting in the room and around the hotel -the rooftop lounge bar is a beautiful scene at night and in day time -the shower has 2 water heads good pressure -the room is really dark and peaceful at night DISLIKES: -the prices for room service is really high -at night your can't go to the rooftop area if someone booked that space, they should of had a extra area for guest of the hotel because of people book that rooftop area every weekend you would never be able to enjoy that area -the snack bar down stairs prices are ridiculous Overall the hotel was a nice comfortable stay, we stayed on the 7th floor, our view from the room was facing the brick wall but that's just our room every room is different, I will come stay here again. - read more

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Customer service is the WORST you will ever experience in any industry. They take zero ownership of any fault. The customer is never right even though that's the hospitality slogan. Leslie at the front desk automatically jumps to accusations toward the customer calling out irrelevant information to try to prove no point at all. Instead of working with the customer, she puts the blame on them without any kind of apology whatsoever. All that was offered was a name and email address of HR. The valet is incompetent and doesn't value other people's property even when they volunteer to "help". read more

What I loved: -Excellent location if you're going to a (GO GIANTS!) game at Oracle. It's walking distance from here. -Has a beautiful rooftop bar with bay bridge views -Clean, spacious, mid-level niceness -Black towels for your makeup face. Appreciated. -Valet parking available What I wasn't crazy about: -Not much of a view from the rooms. We were facing a brick wall. -No complimentary waters in the room; pointless to have a coffee machine with no water. There is a small shop inside the hotel entrance where you can buy water. -Barn door for bathroom. Um, no. The door slides but they're is still a gap between the door and wall for you to hear a person's business. Look into this location if you're going to a game and need a convenient, safe, well priced location to stay. And while you're here go to the roof top bar. read more

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When we arrived at check in, we were told the rooftop bar was closed until 9pm (usually open around 4pm) due to a private party. We stayed here specifically for the rooftop bar to go there before a concert starting at 8pm at Chase Center. Also had to call the front desk 2x at 12:30am due to neighbors playing loud bass music with a sub woofer. Security came promptly but to have this experience overall, it was disappointing. Parking was valet only. Wouldn't stay here again as it wasn't a special/memorable experience in any way. Our room faced a brick building that was our view. read more

Stayed here recently for an event at the Chase stadium. Very convenient location, and it's in the heart of everything. You can walk to the Embarcadero, to the ocean front. Plenty of restaurants nearby and staff is nice. However, elevator is quite small. Besides that though, everything was fine. read more

My wife and I haven't had a getaway in a very long time. I booked a room, purchased tickets to the Giants vs Marlins game, and we headed to the bay. We arrived to the hotel and while trying to check-in, we were told I accidentally made the reservation for the next day. The desk person said there was no single night rooms available as it was a 2 night minimum. I asked for the supervisor. The attendant walked me out to the valet area and introduced me to the general manager of the hotel. Ironically she was the person who valeted our car. She was pleasant, helpful, and understood our dilemma. She told the clerk to switch the days and that we would not be charged for the mistake. We will be sure to make Hotel VIA our first choice from now on. read more

Surprised by some less than 4 star reviews. We stayed two nights while attending a couple SF Giants games and a concert at Oracle. Valet parking took excellent care of my car (I'm extremely obsessive about my car!). Staff was excellent from the moment I pulled up to front doors. Front desk let us check in 4 hours early (!). Rooms are modern and clean. Nice size. Beds are comfortable (I never say this about hotel beds). Room temperature good. Has A/C which is not a given in the Bay Area. I've stayed in a lot of hotels but this hotel has the best sound proofing I've ever experienced. So quiet. Could not hear anything from other guests, only light traffic noise. Great rooftop bar that overlooks Oracle across the street. If I attend any events this is where I'm staying going forward. Highly recommend. read more

Hotel VIA - View from rooftop bar. - Hotels Near Me - San Francisco, California

Came here for one of their rooftop parties. The speakers that were setup throughout the area didn't work at all, except the two speakers up front. You ordered drinks at the bar, but when we got the check there was automatically 20% gratuity added to it?? It'd be nice if there's a sign or the bartenders know you'll have to pay 20% gratuity up front if you have your card on file, otherwise I would've just paid for each drink every time. read more

Hotel lobby is suitable to pick up and drop off services with valley equipment. The entrance is guided with two service restrooms and acquires essentials for bathroom and refreshments. The hotel is quick to accommodate guests with checking in and servicing luggage for room preparation. The roof top and an over look of the base ball field in San Francisco and about a 15 min walk to Safeway and a local cafe. read more

Hotel VIA is really quite lovely. The rooms are modern, well equipped, and most importantly clean. The location is either ideal (across the street from Oracle Park) or annoying (insane traffic during commute times and game days) - depending on your preferences. I experienced two issues with my stay: First. I paid $85/night to valet my car. Regularly $70/night, but both nights of my stay were game nights. I guess this is pretty standard in a big city, but the valet attendant took my key, handed me a tag, and walked away. At $85/night, I would have expected some level of service... open my door, assist with luggage, etc. Valet at the InterContinental is white glove service, and I would have expected similar for the price. Second. The rooms were equipped with tablets on the nightstand that controlled the climate, lights, music, etc. Upon check-in, I noticed the tablet in my room (201) was linked to the room next to me (202). Not only was the room number in the corner of the screen incorrect, but it also displayed the name of the guest in the other room, not mine. Tech is not without glitches, but I felt this to be an absolutely horrifying privacy issue. If someone else's name is displaying on my tablet, I'm sure my name was showing up on someone else's as well. I called down to the front desk to let them know about the crossed wires, and was dismissed when I was told "no other personal information is available on the tablets". But the fact that I had access to the name and room number of ANY other guest aside from myself is not ok. Overall, it was a comfortable stay paid for by my employer. But I would not choose to stay here again if it were on my dime. The dismissal of my privacy concerns was disappointing and concerning at minimum. read more

Loved this hotel!!! It was so convenient because it was across the street from Oracle park. They held our luggage before and after our stay. The rooftop bar was amazing and the bartender was great. We will definitely be staying here again. read more

The beds are nice. The hotel is cool. Where they lose me is the fact that if you come with someone to this hotel, you can actually see them using the restroom or taking a shower. The bathroom has a sliding door with a Huge gap in it. It's actually such a flaw I think they just didn't care that it's there. It's extremely noticeable.... I will never stay here again. read more

Hotel VIA - The door is fully shut . - Hotels Near Me - San Francisco, California

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Right next to the SF oracle park new baseball stadium. Very small, but cozy and lots of young group customers ! It was fun to stay there. read more

Hotel VIA - Hotels Near Me - San Francisco, California

I've stayed here many times on work trips. It's a nice hotel. Beds are comfortable. Gym is nice. No breakfast. Rooftop bar has great views and cocktails! read more

This place sucks, for almost 300 dlls a night, plus 70 dll valet parking it is honestly not worth it. The staff is nice the hotel feels very not welcoming, blank walls extremely hot rooms and when you call they say someone will come and check to only tell you that's how the A/C works. My view, a brick wall. It's horrible I wish I would have done more research before booking. read more

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Its my third time here. First time just the wife and I. Second time for work so just myself. Third time I brought my wife and two kids. The darn bathroom doors. I liked everything about my stays. Good drinks at the bar, nice staff, great location. But dang man, the bathroom doors in the rooms are awful. Maybe someone thought barn doors were a trendy good idea. Looks nice, but you get NO privacy. They don't lock and you can see straight in from the side. Ok with a stay with your significant other, not so with kids of any age. read more

Hotel VIA - Hotels Near Me - San Francisco, California

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clean rooms, friendly staff, good location The area at night is okay but you want to look twice read more

After a long week of business travel, I had to check out at 5am to catch a morning flight back home to New York. I was cranky but Rae at the front desk was cheerful and made me feel like it was 9am, not 5, and I wasn't operating on just a couple hours of sleep. One of the few early morning checkout experiences I had that made me feel energized and ready for the long journey ahead. Thanks Rae! read more

At check in, the man at the front desk wearing a gray hoodie said he was putting us in a room with a view of the city. When we get to the room, the only thing in view is a brick wall. I called down to ask about the view and his response was, "well you have a standard room so you dont get a view". Okay, fine but why tell us we are getting a view if we aren't and then basically tell me its my fault. The room itself isnt anything to write about. It's small, and very plain. For the price, I'd have gotten better elsewhere. Standard room here = prison cell. read more

This was the most unexceptional "four star" hotel I've ever stayed in. It's primary virtue is it's location, which is immediately across the street from Oracle Park. You pay a very hefty price for this location during the MLB season, especially considering there are other hotel options not too far away that are lower priced and which undoubtedly have more to offer. The staff was polite and helpful in our limited interactions with them. As a family, we reserved two rooms. They were thoughtfully located across the hall from each other on the 7th floor, and at the hall's end. They were quiet. Our room had a view of the alley below and the side of the adjacent building. We had no view of the park, the bay, nor even of the sky. Both rooms were clean but rather small, and the carpet was worn. All four beds were extremely hard and none of our group slept well during our four night stay. The bathroom was separated from the rest of the room by a frosted glass door, so there was fundamentally no privacy. There was no bath; the shower was enclosed by floor to ceiling glass but only half of the shower area was covered. It was unpleasantly chilly if you ventured too far away from the falling water. There was minimal counter space in the bathroom, and very little storage space elsewhere in the room, aside from four modest sized drawers in the bathroom. We did not use room service as it seemed extremely limited, both in terms of times it was available and the options offered. It did not seem that any breakfast options were available. Proper room service only seemed to be offered in the evening and consisted solely of options from their small on-site restaurant, which had a limited offering of small and seriously overpriced options. They seem to prefer providing "snacks," which seemed to consist exclusively of the candy, cookies, and ice cream novelties they also offered at the hotel desk. I've stayed in SF on numerous occasions over the years, for work and on vacation. We chose the VIA because of it's proximity to Oracle Park and our lack of familiarity with the South Beach part of town. In retrospect, it would have been less expensive to stay in the Downtown Hilton or a similar property and to take Uber or public transportation to and from the games, and much more satisfying in terms of room quality and the amenities offered. As a final indignity, when we returned home, I discovered I had been charged an additional $1 for each room key we failed to return to the front desk, despite formally checking out. This is a small amount of money compared to the considerable expense we incurred staying at the VIA. it's not the money. It's the thought that counts. I will not stay here again, nor can I recommend it. read more

Hotel VIA - Our "view" - Hotels Near Me - San Francisco, California

DO NOT STAY HERE IF YOU HAVE MEDICAL EQUIPMENT. My girlfriend and I came there to enjoy her birthday weekend and I told the hotel in advance via their app that I would be arriving early and we had medical equipment. When we arrived, they seemed completely unaware of the message I sent. So knowing we were there early, they told us that our room was not yet ready. I asked for the medical equipment to please not be moved off the luggage cart as it's easily broken. They never called us back to tell us the room was ready, which we would have come back to move the equipment had they done so. When we returned they told us the room had been ready for a while, despite having taken my phone number to let me know when the room was ready. They had moved the medical equipment off the luggage cart and then moved it back onto the luggage cart and wouldn't allow me to move it. Luckily it was not damaged. After going back out for dinner, we came back to get ready for bed. We plugged the medical equipment in and got everything started. Then we realized there was one lightswitch for the entirety of the room. And when we turned off that single lightswitch, it also switched off the receptacle that we had plugged the medical equipment into. Thankfully, we got it figured out in time to be able to turn it back on before it errored out, which could require us going to the hospital. When I tried to talk to the front staff, they didn't know it would affect the receptacle and then told me that it shouldn't affect any OTHER receptacle; so we had the choice between trying to move the plugs in fast enough to not error out the machine or sleep with every single light on in the room, since it's all on one lightswitch. EVERY. SINGLE. LIGHT. We were able to switch it, but the response from everyone was lackluster at best. The cherry on top was I found out from Expedia when they asked me if I had received my VIP benefits (a bottle of wine) at check in that I had paid for a VIP experience and was supposed to receive said bottle of wine. It was never mentioned or offered. I asked to speak to the manager the next morning when we were checking out and they said the manager would be right out. I stood there for 10 minutes before asking again and being told, oh, yeah, this is the manager, who had come out several minutes before, but neither of the two people working the desk who had told me I could speak to the manager bothered to tell me that was the manager or the manager that I wanted to speak with them. All told, it seemed like a bunch of people who had absolutely no hospitality training and no desire to learn or help. read more

The hotel is nice and the staff is very friendly. The rooftop bar is small but OK, the downstairs lounge is busy after games at Oracle Park... Unfortunately the valet service at this hotel damaged our car, referred us to their insurance company, and then refused to pay for the damages. Parking in San Francisco is hard to get so you need a hotel with a responsible valet service especially for $70+ per night. I can not recommend Hotel Via anymore unfortunately. read more

Hotel VIA - Hotel Via - Hotels Near Me - San Francisco, California

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This was our first time here and wanted to stay "near" The Chase Center for the 50th Anniversary of Hip-Hop Force Tour show. Drove right up. Valet had our name and took the car. Walked right up to the front desk and they had my name ready and had my key in minutes. Super easy. Stayed on the 7th floor and the room was SUPER QUIET. Slept like a baby every night. p.s. I gave it 5 stars, but because I am a design engineer, my OCD focuses on these little items: The bathroom door is a sliding door that doesn't close off the bathroom. And the shower is a walk-in shower but does not have a closing sliding door. Almost seems unfinished, but its my OCD. read more

IMPECCABLE. Is my experience w Hotel Via. This is an excellent hotel with impeccable service, amenities, and facilities. Located right across from the ball park, this hotel is the perfect choice for baseball fans. We stayed at this hotel for 3 nights and everything was just seamless and perfect. Staff are knowledgeable and friendly. From front desk, bell staff, to the roof deck... everyone greets you with a smile and are helpful. Inside the room, the beds are comfy with 4 fluffy pillows on each bed; bedding is of quality linen and mattress is comfy. They have a complimentary self service illy coffee machine inside the room and also morning coffee service in the lobby. Breakfast is also available for $17 in the morning at the hotel. I particularly love their Roof Top space... you get a great view of the ball park, the bay, the bridge and the city. Staff is super friendly at the Rood Top and you are welcome to come for a drink or just to hang out. While there's heaters all around the Roof Top already, the friendly staff will also offer you a blanket if you get cold up at the roof. So thoughtful! If you need easy access to the Peninsula, this hotel is just a stone-throw away from Hwy-280. However, I'd say this hotel is not the ideal location of a you are in town for some Union Sq shopping or Chinatown sightseeing... while very close in distance, it will take you easily 30-mins or more to make your way to downtown especially after 3pm once the commute hour starts. Overall a wonderful experience at Hotel Via. Highly recommended. read more

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