Nice clean safe property close to the airport. Checking in was a breeze, friendly and helpful. The…read moreroom was a great size, with comfortable furniture. Nice walk-in shower, great pressure. They also have a shuttle to the airport, and a good on-site restaurant.

The room was decent for what was needed. Because of my conference schedule, I didn't have time to…read morecheck out their breakfast. The parking price was a bit high for where we were. I didn't have to interact with the employees very much. I liked the room and bathroom layout. This is a decent hotel for a one or two night stay.

I chose this property specifically for the airport shuttle and had an extremely frustrating…read moreexperience that was made worse by how it was handled. I called ahead in advance twice to coordinate pickup, but was told no accommodation was possible. I ended up paying for an Uber. At check-in, the front desk associate understood the situation and offered to reimburse the Uber, advising me to come down the next morning to have it processed. The experience changed completely when dealing with management. The manager was dismissive, took no responsibility, and explicitly stated that the property is not responsible for honoring ANY of its listed amenities at any given time. Despite the reimbursement being discussed at check-in, I had to follow up multiple times over two days. Even at checkout, I was told it would need to be "looked into" with no clear resolution, which forced me to ask for contact information just to continue following up. The real issue was not the shuttle schedule, but the handling. A simple service recovery turned into an adversarial process that required repeated effort on my part and lacked basic accountability. What made the situation worse was what happened after I left. I had already checked out, my bill had been finalized, and my receipt had been issued. About an hour after checkout, I received a call from the manager. Instead of confirming the reimbursement that had already been discussed, I was asked whether I had parked a car on the property the night prior, followed immediately by being told there would be a $25 parking charge. Parking had never been mentioned at check-in, check-out, or at any point during my stay. I was then told the Uber would be reimbursed for roughly the same amount. The parking charge was processed immediately, while the agreed reimbursement required receipts, additional confirmation, and multiple follow-up emails to complete. The contrast between how quickly the charge was applied and how difficult it was to complete the reimbursement created an unnecessarily adversarial and frustrating experience. I escalated this through Marriott corporate and explicitly requested review beyond the property level. That request was never honored. The case was routed back to the same property management and ultimately closed without any independent response from corporate, even after multiple follow-ups. I opened a second case, and it was again sent back to the same manager, resulting in the same outcome. That lack of follow-through from Marriott was the most disappointing part of the entire experience. As a frequent Marriott guest, this fell well below expectations -- not because of a policy, but because of how the situation was handled and how escalation was ignored.

I'm in town for some business meetings and this location worked perfectly for access to the airport…read moreand access to the meeting location. It's also relatively close to Burlingame for delicious food. The beds are comfortable and everything was absolutely clean and everything is as expected... But I think what's best is the gentleman at the front desk he was so kind and just very much took care of me. I didn't have any special request other than I needed to check in early to drop a bag for a client meeting. I love that I can count on Marriott to deliver exactly what I need when I'm booking my travel for work

Do not stay here. Any issues you raise will be ignored. Customer service is nonexistent. Posting a…read morenegative review may elicit a response, but there is no follow-through. The management at this property is completely ineffective. I stayed here for two nights. The hotel is old and outdated. The mattress is as hard as concrete, providing no rest. My room faced the street, and the traffic noise was constant. The bathtub and shower combo was extremely outdated, and figuring out how to turn on the shower faucet was frustrating. Every floor had an out-of-order sign for ice. Parking costs $10 a night, and I was not offered a waiver for signing up for their "rewards program," unlike a couple in front of me who were. This is clear favoritism. I contacted management via email with no response until the manager, D. Huddleston, saw my online review. Then he responded claiming he had seen my review and would look into it -- which he did not. After following up, They don't have any amenities that any other hotel would have except shampoo and conditioner. They didn't have a microwave or a coffee maker. I still received no response. Save yourself the hassle and avoid this place.

I think some of the reviews were a bit rough. reservation…read morePricing varied widely with a direct booking via Best Westen providing the best value during my experience. My 3 night experience, was good from the painless checkin though I arrived near Midnight, to the easy approval of a requested late checkout. My stay was over 3 days, and because of how I extended my stay I experienced 2 rooms both at the end of the hall. FYI: Rooms at the end of the hall will result in limited traffic. Both rooms were well maintained, and clean. Because of my sleeping preference I requested and received extra blankets. My queen bed rooms had a mini fridge, beverage machine, comfortable chair to lounge in, and a nice work desk and chair. Bathroom had dispensers for shampoo, body wash, etc. The hotel provides high speed WIFI, affordable coin laundry, emergency toiletries, safe parking for a nominal fee, and a generous breakfast buffet that includes standard, juices, pastries / muffins, scrambled eggs, fruit, cereal, coffee, bread, 3 self serve waffle stations, etc, plus they rotate meat (sausages) and additional starch options (potato / biscuits & gravy). FYI: if in a rush you can request a Togo container from the person responsible for the host / hostess station. The hotel has numerous other features such as a shuttle service, gym, and business services. Plus the location advantage of being across the street from a McDonalds if a guest gets a late night craving for munchies. The Hotel is near both SFO & busy roads, but I used the Amazon / Alexa application via my phone to play white noise when sleeping so that in my case the area activity did not disturb my ability to sleep. Overall it was a very pleasant experience, and I would eagerly recommend this Best Western property.

Spent a night here before heading to the airport. The area is safe and quiet. The room is clean and…read moreit has everything you need for your stay. My room came with a little kitchen with a full-size fridge, stove, and microwave. There's some packaged/frozen food at the front lobby, so you can always go to the front and get something to eat. There's also a dining area that you can sit at or you can bring it to your room. This is a dog friendly hotel, so don't be surprised if you hear noise in the middle of the night. I was awakened at 4 AM from some dog, whining and barking. I love dogs and I know the owners were trying to calm it down, but it woke me up. Luckily it didn't take long for me to get back to sleep. Breakfast is included and I was told it's between 6-9.

Late check in was smooth. Excellent customer service by…read morestaff. The hotel rooms are clean and comfortable. Overall experience was excellent.

Not the best, but the worst. I was a little scared coming into this hotel, it looks rough, but…read morethe staff was nice, friendly and got me checked in. The room is decent sized, clean, but the view isn't great. I don't know if id stay here again, probably not, but its not bad

Dynamic pricing is a little tough. Although I wasn't coming to San Francisco for the Workday…read moreConference, I was subjected to conference prices which meant that all of the hotels in the city were a minimum $1000 per night. Because of that, we opted for the Four Points, which is an airport hotel near SFO. The room was still around $375 per night, a steep price for a Four Points and an airport hotel. What made up for this was that the staff was lovely. The front desk was friendly and personable, making the stay more enjoyable. The room was solid and I had no complaints about it. The lobby area is small but there is a restaurant where we were able to post up and get some work done. Although the trip was quick, the hotel did the job!

Booked here to stay the night before our flight, bonus they also have a long term parking lot for…read morethose flying. Check in was easy, its a large property with multiple buildings. We were on the 2nd floor in the 2nd building. Outside of the hotel looks much rougher than the inside. The room was clean, be aware there is no microwave or fridge in the rooms. Water in the shower takes quite a bit of time to get warm enough to get in, they did not provide wash cloths or soap on the sink only shower gel affixed to the shower wall. The door between the sink and bathroom/shower area was a pocket door that was loud & squeaky (not a big deal with just my spouse and I) the fan in the bathroom did not work and there was a large patched hole in the pocket door that was painted an odd color. We were here just for the night and we were really didnt sleep much with the excitement of our upcoming flight. Budget friendly. There is also an ihop right next to the lobby so you can eat around the clock.

I ready to hotel through hotel dot com, and when arrived at the room, this is the condition that I…read morewas not happy with. I requested a refund and went to another hotel and they avoided all my emails and would never answer the phone. To this day, i've still not received my refund. The lady that I did speak with was very limited in what she could do. She referred it to her boss. No refund.

Stayed here for the weekend. Open atrium in lobby is nice place to grab a drink/snacks at evening…read morereception (daily 5-6:30pm) or catch up with old friends. There was a celebration when we arrived. Everyone seemed to be enjoying the small bites and drinks in the atrium. The rooms are standard, bathroom tiny, but the separate living room with couch, TV, and desk is great. Made to order omelettes in the morning are the best. Loved the pics around the hotel of SF.

this stay was incredibly disappointing. The pool was completely unusable due to extreme…read moreovercrowding and unsupervised kids/teens running wild. There was no staff presence enforcing any pool rules or safety guidelines at all. Multiple sports teams were staying at the hotel, and the hallways and common areas were chaotic the entire stay. For context, I traveled with my own three children, so I fully understand that kids make noise and traveling can be hard. This went far beyond normal family travel. There was absolutely no enforcement of quiet hours during bedtime hours, with kids and teens running around loudly late into the night. The lack of management and rule enforcement made it impossible to relax or enjoy the stay. We would never stay here again.

This was a great day... It's in San Francisco and it's near the airport so it was definitely not…read morecheap but I feel like I got a great deal for the area and the staff was wonderful. We met in the lobby with some friends on the second evening and they were very accommodating. They have a wealth of options at their snack bar, and even a breakfast you can buy in the morning, though it is not included. The rooms are very clean and the insulation is great because I did not hear an outside noise the entire time I was there inside my room. The location is epic because it's super close to the airport but also close enough that if you have friends in the area, they can drive to see you and there is plenty of parking. I also walked a short ways and had some great dinner, I would definitely recommend this location and Hilton has done a great job on this one.

Update a day later: Liza moved us to room 315 what a…read moredifference. I posted photos to compare. Liza and Jaqueline both amazing. Liza was apologetic for the issues in rm 103, and made sure rm 315 was move in ready when we got back from lunch. Came back a week later because we loved this place. But this time around the room not so much. Four of us stayed in room 103. Last week we stay upper floors and the room looked cleaner, fresher, etc.., The carpet in room 103 is a tripping hazard, old and ripped. We didn't want to change rooms because we were exhausted from a straight 8 hour drive. Only reason I have a 3 star instead of a 1 star is because the front desk ladies are fantastic. I heard it was gabbys last day. So at didn't get to see her. Probably on maternity leave. She was prego when at met her. Jaclyn was helpful as always. But Lauren was exceptional. Even after having a long day, and rough time with a previous guest before me, she still gave over the top service. Friendly, helpful, and talked to us more than guest, was more like we were friends. Will we come back? Sure we will but it'll have to be an upper floor better room not a tripping hazard. I'm with a couple senior citizens that nearly fell due to the carpet. I'll post a photo as soon as I can get some bright lights.

Review is for a 2-night weekend staycation. This AC hotel is in a secluded neighborhood surrounded…read moreby towering biotech companies and access to the Bay Trail and Oyster Point regional shoreline. We last stayed at an AC hotel a decade ago in Valencia, Spain. The hotel is sleek, clean, and very European in style. Even the toilets in the room remind me of the ones I've seen in London. It would have been an easy 5-stars but I need to deduct a star for in-room amenities. First, the positives: 1. Hotel is very clean and has an excellent patio with lights and a relaxing vibe. Excellent gym too. 2. Great Cafe for breakfast but also a full bar with DJs on Fridays, and Cocktail and Cooking demos through the week. 3. Free Infused water, tea, and Costco trail mix (with regular and peanut M&Ms). Hydration stations everywhere so no need to buy water. 4. Beds were comfy and all of us had great sleep. The Negatives 1. Our in-room fridge was not a true fridge, and despite their maintenance guy helping us reset the temperature to 34F, it could bot reach lower than 47F after a day. No big deal for drinks, but a big no-no for storing milk for our toddler. 2. Rooms were clean and sleek, but some more shelving and storage space would be nice. 3. Housekeeping service seems to need 3-nights minimum stay, so none for us. Overall, we enjoyed our stay and would consider staying here again. Maybe it was just bad luck that our room had a faulty fridge.

The EV charging even though very slow is worth it, free of course. We charged overnight!read more

Words cannot describe how bad, but I'll try. The brushed steel/glass facade photo on the booking…read moresites conceals a shoddy, down at the heels dump. No deadbolt. No coat hangers. No coffee available anywhere on property unless you buy the full breakfast buffet, which doesn't open until 10:30. I arrived at 7:30 pm and it took 10 minutes until someone appeared to check me in. The pool has been drained, and there sounds like a family of frogs living in the stagnant water in the middle of the tarp. An extremely good location, paid for with points that were about to expire, are the only positive things I can say. The worst place I've stayed at in decades. A dead hooker under the bed would be an upgrade. Avoid at all costs until there is a total top-to-bottom renovation.

A very dilapidated place. My room was full of bugs, filthy walls, red (blood?) blotches on window…read moreshade, dirty carpet, only 1 light, other lights had missing light bulbs. Bathroom light very dim - only one of three fixtures in vanity area worked, TV didn't work and no maintenance until the next day. Linens were ok. Staff was very nice and friendly. Front revolving door blocked off and not working, stairs were blocked off in places and unsafe. Walls in room were dirty, needed cleaning and painting. No hairdryer, coffee pot, refrigerator or microwave. Ice machine didnt work. Toilet didnt flush Heavy maintenance needs to be done on the entire facility. Needs a health dept inspection. Many more things were awful, but I think you get the picture. Stay somewhere, anywhere else. Front desk said I would get an adjustment to the room charges due to no TV, but on checking out the staff informed me that the manager denied it. So no rebate as promised.