Surprisingly a really nice hotel. We had the a/c on all night so there was no issue with the…read moreairplane noise. The bed was comfortable, water pressure in the shower was good, and the room was clean. My son loved the do it yourself waffle and I have to say, this was the best breakfast I've had at a non fancy hotel. This ended up being a nice stay and thank you to the friendly front desk person at check in for starting off my trip on a positive note.

We were visiting San Francisco for the first time with our kiddo, and as a mom, I am always looking…read morefor stays that include breakfast. This place served its purpose. We stayed in a suite which allowed us to have a pull out bed for the kiddo to sleep. It was nice to have two TVs but we quickly realized that we were competing with the sound and couldn't hear clearly what we were watching. UGH. Our bathroom was a pretty good size. The fan/vent wasn't working, but the water pressure was solid. There were none of the speciality lotions or soaps we normally find. Breakfast changed every day, and there were at least some cooked foods like eggs, bacon and turkey sausages. A few Costco baked goods like their mini blueberry muffins and bagels but at least it wasn't the whole spread. Conveniently located next to the freeway and relatively quiet. We were also were close to San Bruno and Millbrae. Some awesome places to eat!

Had to stay the night here due to a delayed flight and overnight layover. The hotel shuttle was…read morevery convenient! If we had a car, parking would be $10 but we did not. Our room was clean and cozy, so we were able to relax after a long day in the airport. The complimentary hot breakfast was delicious, featuring many options such as eggs, potatoes, sausage, waffles, oatmeal, baked goods, fruit, rice, and more. Would stay here again.

Would've been a four star Hotel, but there was two major flaws minus one star for each item…read more Beds are so hard you might as well sleep on the floor. I got a whopping three hours of sleep - woke up with a massive backache. it took two hours of my body, relaxing, and a muscle relaxer to be able to move again. Advertised price was not accurate. They charge an additional $10 for parking. I don't like walking in after booking online and being told that it's a different price.

Spent a night here before heading to the airport. The area is safe and quiet. The room is clean and…read moreit has everything you need for your stay. My room came with a little kitchen with a full-size fridge, stove, and microwave. There's some packaged/frozen food at the front lobby, so you can always go to the front and get something to eat. There's also a dining area that you can sit at or you can bring it to your room. This is a dog friendly hotel, so don't be surprised if you hear noise in the middle of the night. I was awakened at 4 AM from some dog, whining and barking. I love dogs and I know the owners were trying to calm it down, but it woke me up. Luckily it didn't take long for me to get back to sleep. Breakfast is included and I was told it's between 6-9.

Late check in was smooth. Excellent customer service by…read morestaff. The hotel rooms are clean and comfortable. Overall experience was excellent.

Not the best, but the worst. I was a little scared coming into this hotel, it looks rough, but…read morethe staff was nice, friendly and got me checked in. The room is decent sized, clean, but the view isn't great. I don't know if id stay here again, probably not, but its not bad

Dynamic pricing is a little tough. Although I wasn't coming to San Francisco for the Workday…read moreConference, I was subjected to conference prices which meant that all of the hotels in the city were a minimum $1000 per night. Because of that, we opted for the Four Points, which is an airport hotel near SFO. The room was still around $375 per night, a steep price for a Four Points and an airport hotel. What made up for this was that the staff was lovely. The front desk was friendly and personable, making the stay more enjoyable. The room was solid and I had no complaints about it. The lobby area is small but there is a restaurant where we were able to post up and get some work done. Although the trip was quick, the hotel did the job!

Booked here to stay the night before our flight, bonus they also have a long term parking lot for…read morethose flying. Check in was easy, its a large property with multiple buildings. We were on the 2nd floor in the 2nd building. Outside of the hotel looks much rougher than the inside. The room was clean, be aware there is no microwave or fridge in the rooms. Water in the shower takes quite a bit of time to get warm enough to get in, they did not provide wash cloths or soap on the sink only shower gel affixed to the shower wall. The door between the sink and bathroom/shower area was a pocket door that was loud & squeaky (not a big deal with just my spouse and I) the fan in the bathroom did not work and there was a large patched hole in the pocket door that was painted an odd color. We were here just for the night and we were really didnt sleep much with the excitement of our upcoming flight. Budget friendly. There is also an ihop right next to the lobby so you can eat around the clock.

Had to book a last minute stay but couldn't book online because it was going into the next day. I…read morecalled and spoke to a lady who helped book the room. She was pleasant enough and because I was still an hour away drive from the hotel, she said she would make a note on the reservation that we wouldn't be in until 3a so the hotel wouldn't cancel our room. After taking our CC info, we were relieved to know we had a room for the morning. Fast forward to 3a when we tried to check in.. our room had been canceled. Supposedly I had said we'd be there in 10 minutes (absolutely no way i would've said this coming from SJ to SF). We tried to book while at the hotel and the front desk person said we couldn't. I'm just not understanding why phone agent would take my CC info knowing my room would most likely get canceled. Obviously making a note in the system didn't help. Why couldn't she have contacted the hotel front desk person for us to make sure? Also, since our room was canceled and there was definitely a room available when we arrived (assuming it wasn't the only room available and didn't get booked within the hour we made the reservation until arriving).. why couldn't we book that same room? In any case, we were super tired at 3a hoping to get some sleep before flying out of SFO but instead had to find another room. Highly annoyed.

great experience, staff was so friendly and welcoming. Maeko was especially helpful 10/10 service…read more thank you !!!

I stayed here for a work trip for an entire trip. There were hiccups throughout my stay but I think…read morethis depends on individual preferences. First off, this is close-by SFO airport and if you are not local to SF, if you stay elsewhere, the traffic going back to the airport can be stressful. There is a parking fee per night of stay ($35 during my stay last week). Your room key is your card pass to the parking lot for most guests. Diamond tier have a more reserved parking spots near the entrance of the hotel. However, when I tried the key cards during my first day of stay, both cards weren't working. There is a help button which they buzzed me in afterwards. Throughout the entire week, the gate at Corporate drive was closed, no coming in and out so I would always have to go around. There was not a day that I didn't try to push the help button because my cards were not working even after asking for it to get check by front desk. Let me just say that all of the front desk agents are great, helpful and informative. With so many amenities, they try their best to explain each information to every guest. The hotel has 4 elevators. 2 at front and 2 at the back. You need to tap your hotel key card before you can push any floor buttons. I stayed in one of their newer rooms, the thermostat was set to a certain temperature. I did not felt any difference even when I changed it. I did not voiced this out because I was in and out of my room a lot. Breakfast is complimentary and they have happy hour every day. Overall, my room was clean but housekeeping was not replenishing everything they took out of my room. Any of my used towels that were not on the floor were taken but not all were replaced. I was not able to use the pool but I saw many kids playing in it during my stay. I can't say anything about the fitness center as I wasn't able to use it either due to my work schedule. If you are light sleeper, you will hear airplanes taking off at any time of the day even when at night.

Update a day later: Liza moved us to room 315 what a…read moredifference. I posted photos to compare. Liza and Jaqueline both amazing. Liza was apologetic for the issues in rm 103, and made sure rm 315 was move in ready when we got back from lunch. Came back a week later because we loved this place. But this time around the room not so much. Four of us stayed in room 103. Last week we stay upper floors and the room looked cleaner, fresher, etc.., The carpet in room 103 is a tripping hazard, old and ripped. We didn't want to change rooms because we were exhausted from a straight 8 hour drive. Only reason I have a 3 star instead of a 1 star is because the front desk ladies are fantastic. I heard it was gabbys last day. So at didn't get to see her. Probably on maternity leave. She was prego when at met her. Jaclyn was helpful as always. But Lauren was exceptional. Even after having a long day, and rough time with a previous guest before me, she still gave over the top service. Friendly, helpful, and talked to us more than guest, was more like we were friends. Will we come back? Sure we will but it'll have to be an upper floor better room not a tripping hazard. I'm with a couple senior citizens that nearly fell due to the carpet. I'll post a photo as soon as I can get some bright lights.

Pleasant staff. If the carpet in Room 127 is any indication of the other rooms, this hotel needs to…read morebe shut down and all carpet ripped up and replaced. This ruin was assigned to a Diamond member and reserved months in advance so I assume it was one of their best. A bit frightening. I didn't try the breakfast. Was quiet except for the standard door slams.

Great location and a solid hotel. Rooms are pretty spacious and it's a good set up overall. Beds…read moreare comfortable too. Shower stall seems to be leaking water no matter how much you close the door, that was a bit annoying. They also have a complimentary coffee/tea/ water station near check-in but it's not stocked well. So most of the time when I wanted to make a cup of tea, there was either no tea or no hot water. But that's not a big deal.

great location but no one at front desk late, smells really bad in lobby and when walking to our…read morerooms, tough to get a hold of anyone over the phone and a shower like hilton garden inn! the room we got was nice and spacious, and they gave us late check out got the receipt by email and saw that my girlfriend's card was charged instead of mine, after attempting to change it earlier this afternoon. Also did not know there was parking tax. Probably wouldn't stay here again