I used them for over 1 year and little by little, I kept getting shirts damaged with ripped buttons and other holes. I work in a corporate office setting and rarely do anything that can damage my shirts. After I received the 6th and 7th damaged shirt with holes 1/4 of an inch in diameter, I went to visit them personally, as they told my wife we were using too much chlorine.
The owner was very defensive and claimed in her 27 years of service only one other client had ever complained about holes in his shirts and again blamed us for using too much chlorine. I told her that we had asked our cleaning lady to stop using chlorine and still had shirts coming back with holes; she stated that we had bugs in our closet that were making these holes! Tried to explain that the shirts never made it to the closet as I asked my wife to let me inspect them before hanging them up and to leave them in my home office, but she would not listed or take any bit of responsibility for the damaged shirts and now said I also had bugs in my office.
I have been providing services to customers and patients for over 34 years and never treated anyone like she did. She never apologized, offered credit, or took the time to genuinely listen to me.
I have been using a new dry cleaner, have not changed anything, and have not had any problems with my shirts. It obviously was not the amount of chlorine or the "bugs" in my house. read more