They were terrific. My garage door wasn't operating correctly after I replaced the light bulb. Called their office this morning and they had Dave, technician, out in less than an hour. He found the loose wire, fixed it and serviced both doors. read more

We had a great experience with the Door Company today. They got us scheduled quickly and sent out a great technician named David. He quickly identified the problem with our garage door opener and gave us a couple of options to repair it. David was on time and had our door working in less than an hour. We could not be happier with the service provided to us by this local company. read more

The man who came to fix my VERY squeaky garage door disconnected the remote operation of the door, making it necessary for me to back my car out, get out and go into the house to close the door, then get in the car and leave. I called the Door Company to report this, but had to leave a voice message- which was never answered. He also left tools in my garage which no one came to retrieve. Overall, I was very unimpressed with this company. read more

Called about broken spring on the garage door, and being new to the area, I "put out some feelers" and this company's name came up numerous time. I reached out, was quickly given a date and time for replacement. Replacing both springs was very economical and the suggestion to do so was highly appreciated. A great value, to say the least! I HIGHLY recommend this company, and would not hesitate to call them again! THANKS SO MUCH!! read more

The highest compliment you can give a company representative is that of Trusted Advisor. To attain that status, you must advise the customer of what is best for them, even if means losing the order. That is the way I consider this company. Thank you for the honesty. read more

These people are just remarkably great. Once again, problem with my garage door or this time, my electric gate. They not only showed up on time but offered to come earlier. Fast, professional service, reasonably priced. I am a single old woman and pretty much need to go along with whatever repair people tell me needs to happen. The Door Company never over sells or over charges. I cannot say enough great things about this company. This is the way service should be, but no other company I know of is this consistently fast, efficient and reasonably priced. read more

The springs broke on my garage door. I left a phone message, after closing time, requesting a repair. They called back first thing the next morning and were able to schedule an appointment on the same day. I was given an arrival window of 11:00 - 1:00 and the technician was here right at 11:00. He replaced my springs and did a service on the rest of the door's parts and the automatic opener. He was done in about 30 minutes. After he left, I called their office and paid via Discover card, although I could have paid the technician with cash or check or waited for an invoice to arrive via mail. I am pleased with how easy it was to get my door fixed. It was fast and friendly and I would definitely do business with them again. read more

AWFUL EXPERIENCE! Here is a list of excuses provided for why I NEVER got a garage door that was ordered 5 months ago that was supposed to be installed in four weeks. Lost paperwork Didn't have time to scan paperwork I wasn't given your paperwork to place the order She doesn't work here anymore We are behind checking the truck due to Thanksgiving holiday I'm quarantined due to COVID Working from home (this used multiple times with 2 separate people) No employees to check shipping container Paperwork said it shipped (3 times) Don't know if it actually made the load It's back ordered again Won't know if your door is complete until your second one is unloaded It shipped damaged It was supposed to ship Factory information changes daily No delivery for a few weeks due to material shortage Checking with factory Out sick.....trying to play catch up sorry Then after waiting 5 months they mailed me a refund check without notification of canceling my order. This is the most unprofessional and unethical company to get a door from! They have a store in Yuba City, and Chico and we attempted to work with both. Buyer beware. read more

He came out and resolved the situation and left me a happy customer. Thanks.

Highly recommend The Door Company for your garage door repairs. Our garage door broke on Saturday around 11:45am. After trying to diagnose the problem ourselves for half an hour, we realized it was a broken coil and called The Door Company. In less than an hour from the time we called, our garage door was repaired. Fast service, reliable, professional and efficient. Absolutely zero complaints here. It was so nice to have our problem resolved and not have any additional hassles. Thanks so much! read more

I have always been pleased with this company. I feel I had excellent service for the money and will continue to use them in the future. The 2 service men were polite, made themselves easily understood, and explained my options fully. read more

had them replace an oversized almost 20' wide garage door. lots of clutter in garage. I helped tech move items out of the way and helped install the door(I wasnt much help) Tech was great and the price(6+ years ago) was the best quote around. I will get a quote from them next time I need a new door. read more

I was pleased with their service, kind hard working men. Quick service response and found nothing that wasn't adjusted or fixed easily. I see maintenance performed by The Door Company as a fair and honest business and will continue to use them as needed. read more

I got my car in the garage at 4:00Pm, closed the door and the door spring broke. I called the Door Company right away and after a few questions they said Jason would be at my house at 8:30Am the next day. He was right on time. He was friendly and made no messes and knew what he was doing. Soon it was fixed and the whole door system was serviced. He did what he was sent to do and he didn't try to over sell me something that I didn't need. I think you can feel safe in using this company. read more

TDC came highly recommended by a friend and indeed the work I've seen (other jobs) looks good. The customer service however seems non-existent. I've been trying to get a call back and quote on security gates, garage doors, and a roll up. When I called back after a week of no response, I was met with rudeness and that yes, they'd get around to it. It's now 3 weeks. If they won't even quote a big job, I'm not exactly confident in their after sale service. read more

Horrible customer service! Rude, won't allow you to speak a word to ask a question. I never got a receipt or a written guarantee. I was told I was in the system and that was all I needed for warranty information. When I asked about getting a receipt to use on my taxes, I was told, "We don't really do that. You just pay for the doors and we install them." Tenants seems happy enough with the doors, but if their office staff is anything like their service staff, I feel I am doomed! For $3500 I would really like to see a written warranty and guarantee. Use the other guy. He may cost more, but he was much easier to deal with. read more

EXPENSIVE AND POOR CUSTOMER SERVICE.FOR REPAIRS Each service call is $75 ($150 weekends) and hour plus any parts. No answering service before or after weekend hours or on weekends. Office is supposed to open at 8am but often an answering service takes messages. For repairs be sure to check at least two other places for service call prices before using this company. read more

i had a fantastic gentleman who came out answered all my questions, and was very patient with me. he was very quick and efficient, i would highly recommend these guys for whatever you need. thank you all so much. read more

My contractor searched for a company to install a basic electric gate.Someone told him they did a good job so we hired them .The sales man came to the property and we discussed what was needed.The salesman sent my contractor the bid. It took weeks which we were told would happen then they installed the posts and the mounted keypad and the electric was hooked up. It took another three weeks for them to come up and install the gate. They never called to say they were coming to install so I was not shown how the gate worked.then we discovered there was no way to get out of the property unless you had the clicker in your car. I called and complained that was ridiculous to have a gate that doesnt allow for people to get out. The salesman was on vacation in mexico for two weeks and the owner was taking the calls. HE SHOULDNT .He has no people skills, is rude and aggressive. I couldnt believe the level of rudeness considering i hadnt paid him for the job. I finally had my contractor step in and deal with him and they arrange to have a wireless key pad to be on the inside.My contractor had to sink the post as their price to do this was unreal. If I could have backed out of this I would have as the owner is a JERK ,RUDE and a terrible business man. I will say that his installers Doug and Rich did an EXCELLENT JOB ,were friendly and sympathetic to my position. Their design of the gate was spot on. To bad they work for such a jerk. read more

Their customer service is HORRIBLE! It took months of emailing the OWNER on a problem that I had and still got nowhere. A couple of grouchy servicemen finally paid a visit and rang up a $900 bill after a few lousy hours worth of work. People: go anywhere else but The Door Co. They suck! read more

We have a door installed through our Home builder that was under warranty with The Door Company, it began working intermittently and we called to have a representative come to diagnose the problem. During the initial conversation we indicated the door was still under warranty and we were told that the service call would be covered as we were still within our one year warranty period. Fast track to the day of the service call, the representative fixed this issue (sensors) and then decided to go ahead and add some lube to the tracks (not required at all) and then proceeded to hand over a bill for all of the work. At no point did the representative indicate a charge would be issued before completing any work like any decent person would. The representative handed the bill to my wife and she indicated there she was told no charges would be issued as we were still under warranty, the representative would not leave the property without a signature to sign off on the work. My wife was adamant that we were not paying the bill and the representative of the door company would not leave and eventually bullied her into signing the paperwork and she said she would on the basis that she believed this was warranty work and should be covered and to have him leave our property as she was quite intimidated by the representative and wanted him off our property. Fast forward to 3 months later after we had been trying to deal with this through a number of different correspondences via email and phone that were met with "we will get back to you/we will call you back" and they now indicate we owe the money for the work or they will send it to collections. I was threatened with the fact that we "supposedly agreed to the fee in the initial call" and that they had a recording they would use against us to prove it, I called their bluff and asked for the recording, they then indicated they no longer had it... a very dishonest and untrustworthy company. I would never recommend this company to anybody as they also require you to use them for Garage door opener installation and supply (which they absolutely gouge you for) otherwise they will void your warranty (which is useless in hindsight). DO NOT USE THIS COMPANY! read more

Here at Blue Oak Property Management we use the Door Company for all our garage door repairs and maintenance. They are very responsive and timely in getting to a property and they will always provide us quotes before performing any repairs. They are helpful no matter how small the repair or projects are and show up to the property when scheduled. read more

I called them to try and get a replacement door opener remote. It was the middle of the week in the afternoon. All I got was an answering machine where I left a message. I never got a call back. I called another company and they installed a new opener as the one that The Door Company had installed is some off brand that is hard to get parts for. Especially when they won't even bother to talk to you. Avoid. read more

A garage door panel needed replacing at a rental property. I had not heard of the manufacturer before, Clopay, but its website identified The Door Company as a local authorized dealer. Although I had a favorable impression of their estimator, Jim, the Yuba City office proved to be disorganized in its scheduling, and when the repair was to be done the technician carried out the project in a hurried fashion. It was only after he left that I realized an entire lag bolt had not been replaced, and, not surprisingly, soon after the door began to go off track. I discussed the issue with the Yuba City office manager and agreed to pay the original invoice but with the understanding they would redispatch a repairman in coordination with my tenant's schedule to correct the work. After The Door Company finally got the door in working order they issued another invoice for $96 under the description of "serviced, lubricated & adjusted [door]." When I called into the Yuba City office their manager insisted the original work was not defective and the amount billed was properly owed. I have refused to pay, but, even after leaving a telephone message regarding the concern with the company president, Mark Stuenkel, I am continuing to receive past-due notices. I have also noted that Clopay no longer recognizes The Door Company as an authorized dealer. read more

My garage door spring broke so I called The Door Company. I've had good experience with them in the past. Wow! They offered to come out immediately or the next day. I chose the next day to avoid emergency fees; but they were at my door at 8:30 a.m. Awesome customer service on the phone with Kyle. Job was completed quickly by Rich B. He was friendly and professional. Thanks! read more

Will Never use this company again! They gave an estimate of approx. $250 plus travel time. We are an hour out. Techs came, made adjustment on a the motor for our 14' door (no parts were repaired or replaced). Tech there for less than an hour and we Received a bill for $736. This door is on a garage on a residential property. We are not a company. We are both retired. When we called for explanation since the bill was 3 times what we anticipated based on their estimate, they said because the door was 14' it's considered commercial despite being given this information upon our initial inquiry. read more

Called because my door was opening and closing on its own randomly. Got an appointment the next day. The guy Jason was awesome and fixed the problem right away. Would highly recommend The Door Company! read more

I left a rake leaning up against the track where the garage door slides, then somebody hit the button...GRINDCRACK... then i tried to fix it. Big mistake. These guys came out the next day and fixed it for $75. I will call them again should the need arise. read more

I am not one to take the time to complain, but in this case, I needed to. I called about a week ago, and spoke a young lady, Ashley or Ashton? She was rude, short with me, and basically treated me like an idiot for any question I asked. If they want business they shouldn't let her talk down to customers, or they won't have any. My wife and I will go elsewhere for any door issues in the future. And FYI I only made an account for this review! read more

I contacted the Door Co. by email and waited for a response for 2 weeks and none came. I emailed again and asked them if they ever check their emails. Waited another week and again no response. So against my better judgement I called and spoke to someone and she said Jesse was not in and that I can leave a message on his voicemail. So she transferred me and I left a detailed message on what I needed to have done. I should have told the person on the phone how crappy the customer service was so far but I refrained. Well, I guess I should have said something to her because as of today, which is another 2 weeks gone by, no reply from Jesse! Geez, what does it take to give these guys my business. Incredibly bad customer service! read more

I waited over a year to post my review because some companies tend to forget about their customers after the initial purchase is made, however that was definitely not the case with The Door Comp any! If you need a garage door or gate this is the place to go! The sales team and the technicians are absolutely fantastic! Everyone knows their product and went out of their way to make this experience easy and delightful. I was given a courtesy call after the install and when I didn't know how to program new codes they came out and taught me! I now have a beautiful garage door and new automatic gate for my home. What a great company! read more

Came on time, were very efficient, and did a very professional job. They were a pleasure to work with and I would recommend them to friends without reservations. Our new garage doors are beautiful .. read more

I like The Door Company. I had two experienced guys spend a full hour tuning up two sticky doors and getting the system ship-shape. Good deal for $75. read more