Family owned lumber yard. Reasonable prices with a friendly staff. I've been there a few times and…read morenever been disappointed. Support local small businesses with your dollar. I grew up in a lumber yard, these people know what they're doing.

Family owned. Excellent customer service. Staff very knowledgable and helpful. Carry superior…read morequality wood. Better than cheap wood sold at Home Depot for the same price.

Great customer service by people in the store and competitive prices. Delivery the next day in the…read moremorning and seamless drop off by Juan who did a great job and left everything exactly where I asked. I will go back!

I've been going here for years for all my project needs…read morethat always involve lumber. whether I'm picking up myself or sending one of my guys , I know Paul Cortez is all over it. it's the phone call and personal touch of dealing with someone for so long that they know how you think so if your tied up and can't get a call and something comes up, they handle it as they know you'd want and it gets done. That is invaluable to me and my business. PERIOD

They have great customer service and delivery. Never had to wait long for assistance in finding…read morewhat I need and having something cut to size.

I love this place. Yeh, you might pay just a little bit more, but chances are you'll get a better…read morequality materials. Staff is super helpful and knowledgeable. No need to drag a big box store cart around looking for what you need, load it all by yourself, drag it to your truck and load it again. I've been very happy with the quality of their lumber and their service. Rick McC

I was very disappointed that they're not able to cut some angle cuts on some 2x6s…read moreThey have a mill shop and the yard an They have like 10 different saws in their shed i can't believe that they can do these cuts. Customer service just isn't that important 8/13 Again horrible service from this place they're very consistent and bad service... I was waiting at counter and everybody sitting around not helping customers. I think staff is better training on how to help customers.

Customer service is terrible, I ordered a window through Hayward and it arrived scratched and with…read moreno window screen, trying to get them to fulfill a warranty order has been a year long process and still unresolved.

Big Creek Lumber is the place to go if you want Excellent Customer Service, Friendly and…read moreProfessional and Knowledgeable Staff you will experience a 10 Experience. I live in Morgan Hill and have Johnson's Lumber who can't even compare. I would rather drive the 30 miles than the ten to make my purchases thank you to Mandy , Alejandra and Andy. Keep up your EXCELLENT CUSTOMER SERVICE!

I usually shop at a big-name box store, and the experience typically goes like this: my friend and…read moreI dig through heavy lumber trying to find decent boards, while employees walk past without offering help. On Friday, we were looking for 2" x 10", 16' Douglas fir. The boards were stacked just high enough to be awkward, and they were heavy and damp. The two of us must have looked slightly ridiculous wrestling them down -- yet several employees passed by and never asked if we needed help. We were also told T&G plywood was in stock. After waiting 20-30 minutes while someone "went to look," we eventually tracked down a manager who confirmed they were actually out. We spent nearly an hour there and had planned to place about a $1,000 order. The next day, we decided to try Big Creek Lumber right off Hwy 1 - very easy to get to - and what a difference. We were in the lumber yard less than five minutes when someone driving a forklift stopped, turned it off, and asked if we needed help. He walked us directly to the 2x10x16' Douglas fir. When we noticed it was damp, he immediately showed us where the kiln-dried lumber was inside the warehouse. When we still didn't find exactly what we needed, he personally walked us into the sales office, introduced us to one of the agents, and explained what we were looking for. The level of helpfulness was honestly surprising, in the best way. After finishing in the yard, we went inside for hardware. Even in the store, multiple people checked in to see if we needed assistance. At one point, even another customer offered help! The lumber yard is huge, the staff is attentive, and the entire experience was efficient and pleasant. We'll absolutely be back.

Nice folks good return privileges far more efficient than wandering around home despot trying…read moreto.locate a local yout for guidance.

If you have any questions about building your project the employee's are ready to help you don't…read morehave to walk around the store looking for some help. Very helpful and you don't have to load your own truck. Support your local business

Great wood and at least mediocre customer service in the yard…read more Still the best around, but people working there need to care more

Prompt, professional, polite, courteous. Hector was very proactive and helping me finding…read morediscontinued tricks, cutting it and loading it into my truck. It was the best service I've ever had at a lumber company. Thank you Hector I wish I could give you 10 stars. Ron

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

I bought several Anderson patio doors from Bruce Bauer. The screen door on one of them was chipped…read moreand they were supposed to replace it under the warranty. This was several years ago. Since then, I've visited and emailed them at least 20 times and they either don't respond or say they're waiting for a response from Anderson. Now they've just ghosted me. I can't decide whether to continue to press them, forget the whole thing or take them to small claims court. In any case, I'd advise you to buy your windows and doors from another supplier.

Wow! What great service! I submitted a quote request and question online and got a phone call back…read morewithin 5 minutes. They were gracious and speedy when I asked for an adjustment to our quote. Their sales staff could not have been more helpful. They then helped load the lumber into our vehicle. Helpful, gracious, speedy, responsive. What more could you ask for!

We recently bought sidings from this company to repair a minor damages due to a fire in our home…read more Being distressed with our situation along with anxiousness to fix our home, we went to the Campbell location first thing Monday morning to match our siding so we can comply with our HOA standard. We brought a sample of our siding to match it and the person helping us assured us it was the same and so we purchased the 30 pieces we needed. We loaded and brought home the wood only to find it was not the same exact size. We called back to try to rectify the issue but the person we spoke with was not very helpful and told us that was the only size they had and we have to pay a restocking fee if we requested to return the materials purchased. Needless to say our hands were tied and our contractor had to spend extra time to modify the sidings.

Amazingly selection of exotic and domestic woods. Customer service is helpful and polite and…read moreknowledgeable

Wide variety of really nice wood for projects. This is the best place I've found for woodworking…read moreprojects in this area.