I usually shop at a big-name box store, and the experience typically goes like this: my friend and…read moreI dig through heavy lumber trying to find decent boards, while employees walk past without offering help. On Friday, we were looking for 2" x 10", 16' Douglas fir. The boards were stacked just high enough to be awkward, and they were heavy and damp. The two of us must have looked slightly ridiculous wrestling them down -- yet several employees passed by and never asked if we needed help. We were also told T&G plywood was in stock. After waiting 20-30 minutes while someone "went to look," we eventually tracked down a manager who confirmed they were actually out. We spent nearly an hour there and had planned to place about a $1,000 order. The next day, we decided to try Big Creek Lumber right off Hwy 1 - very easy to get to - and what a difference. We were in the lumber yard less than five minutes when someone driving a forklift stopped, turned it off, and asked if we needed help. He walked us directly to the 2x10x16' Douglas fir. When we noticed it was damp, he immediately showed us where the kiln-dried lumber was inside the warehouse. When we still didn't find exactly what we needed, he personally walked us into the sales office, introduced us to one of the agents, and explained what we were looking for. The level of helpfulness was honestly surprising, in the best way. After finishing in the yard, we went inside for hardware. Even in the store, multiple people checked in to see if we needed assistance. At one point, even another customer offered help! The lumber yard is huge, the staff is attentive, and the entire experience was efficient and pleasant. We'll absolutely be back.

Big Creek Lumber is the place to go if you want Excellent Customer Service, Friendly and…read moreProfessional and Knowledgeable Staff you will experience a 10 Experience. I live in Morgan Hill and have Johnson's Lumber who can't even compare. I would rather drive the 30 miles than the ten to make my purchases thank you to Mandy , Alejandra and Andy. Keep up your EXCELLENT CUSTOMER SERVICE!

Just good hard working people. Super clean and fully…read morestocked, they have what I need almost every time or they get it. No limit on the size of your projects they can handle it. In a time of just plain crappy customer service and blank stares when asked a question, Graniterock has confident answers by knowledgeable people... perfect. Last words...I've got nice yards.

Horrible service. They are friendly enough but trying to get any kind of information or items not…read morein stock was frustrating and time consuming. They don't return phone calls half of the time and take forever to provide information. I left a message to speak with a manager and never got a callback.

They had the material I needed and they are only 4 miles away. Their prices are reasonable and…read moreservice is usually fast when they are not too busy. I have purchased fill sand and blended soil mix, but they have so much more. If you have a Truck, they can easily load 1/4 or a 1/2 yard. They do provide delivery service with large loads. The staff is friendly and helpful.

I like them. ordered 10 cubic yard compost organic end of the summer. I was happy with it . Juan is…read morevery professional and nice. charges shipping for loads even within Hollister which is odd since it is small distance and no discount even for local delivery. Again I ordered 2 times and liked there products quality appreciated busines.

Nice folks good return privileges far more efficient than wandering around home despot trying…read moreto.locate a local yout for guidance.

If you have any questions about building your project the employee's are ready to help you don't…read morehave to walk around the store looking for some help. Very helpful and you don't have to load your own truck. Support your local business

These guys are really excellent. They were able to provide high quality mulch and deliver it with…read moreprecision on a reasonable timeline for a reasonable price. I plan on returning to Evergreen Supply for all my mulch needs, thank you again!

Nice large selection of native plants ... the price was a bit high but the plants were in great…read morehealth and not root bound making for easy planting and less shock. I will be back

This review is strictly for Matt who if I could give zero stars I would. Matt is a horrible…read morerepresentative to your company. Someone who when customers call in says Jesus Christ before answering phone calls. Spilled coffee on the floor says fuck under his breath but I clearly heard him. Portrays characteristics of a racist! Treated two Hispanic gentleman so poorly. Huffed and puffed through their entire transaction. When the customer explained what he needed in clear English Matt responds I don't understand you. Customer says I'm sorry my English isn't perfect. Poor guy. I'm told when Hispanic customers come in Matt ignores them so he doesn't have to help him. Please get rid of this guy. He's an embarrassment to your establishment.

Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor…read morerecommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy with the whole experience. They have a great selection without being overwhelming. So thankful my Contractor recommended them. I would definitely use them again!

I had the opportunity to go to both the Santa Cruz and Watsonville locations of Granite Rock…read morerecently and I am very pleased with the service I received. I was helped by Leah in SC and Mary in Watsonville. I really appreciated the level of attention and good customer service I was given. When the time came to have product delivered the driver was professional, courteous and went out of his way to accomodate a request I had about where to put the product. It can be a bit intimidating to deal with a construction trade business when you aren't in that business professionally. With regards to my recent experience with Granite Rock...from the person that answered the phone to the folks that run the front counter to the delivery driver - I have to say it was a great experience! Thanks Granite!

Go into Graniterock to find great landscaping products. From pavers to flagstone to boulders and…read morenatural stone. We also have plenty of stucco products and we carry wallboard and don't forget to pick from a wide variety of tools! Go see Mary and Jorge they will steer you in the right direction