Why do I pay for spectrum wifi if it won't work. I'm constantly having problems where it is out for…read moredays.

Raised our bill 25% saying no promotion is available any longer. Prices for long term customers…read moreshould go down, not up. Guess if you have a virtual monopoly you can just charge what you want. Maybe someday we can get fiber here.

When you need help, Spectrum customers, it's worth your salt to get it at the company's Traverse…read moreCity store at 2668 Crossing Circle. That'll be especially true if you work with Jordan V. He smoothly handles routine matters. He does his level best to set things right if you're faced with a frustrating problem. Regardless of what you ask of him, Jordan is capable, professional, and personable. After many experiences with Spectrum customer representatives by phone, be assured you'll get far better service if you work with Jordan V. and his associates at the store.

I needed to change some account information and swap out some equipment. I read online that you can…read moreswap out older equipment at their physical locations. My Internet has been acting up at home for awhile. It might be a spyware/adware issue, but I figured changing out the equipment might be a place to start. I visited their location in town 2x in two days. The check in kiosk at the door is easy to use and fairly obvious (not to everyone though, I didn't realize it on my first visit and on my second visit I cut in front of someone via checking in, someone who had been there before but hadn't checked-in via the kiosk. Am I the a**hole?, yes, yes I am. Staff were helpful and efficient. Getting everything plugged in and connected once I got home. I just reversed what I had unplugged when I swapped out the old stuff. I still had to call for help, but I didn't have to spend $65 to have a technician come to the house, so that's a win. Pardon my essay.

These guys are seriously the best people you can go to if you're having phone problems.. They do…read moreexcellent work and have great customer service. I've gone in there everytime my phone breaks or I'm having an issue and the employees have gone above and beyond every time.. They try to save you money when they can, which is a definite perk. Overall, I highly recommend going to BASIC Communications for all your cell phone needs.

For $80 a month, for JUST internet, there is absolutely no excuse for it to be down so much…read more NONE. And if it is SCHEDULED MAINTENANCE like it says in the app, there is also NO REASON you can't let your customers know.

5 years ago they extended their cable only to stop 1 mile from my home. Thanks to them I am still…read morelimited to HughesNet which is essentially 'fancy' dial-up with the added benefit of the high blood pressure that results from arguing with the little monkeys at their call centers in India. I would gladly purchase a mile of cable if Charter would allow me to tap into their line. I even have my own ladder.

Customer Service? I have been on the phone and chat for hours over the last 4 days trying to get…read moreinto my account. Their system says I have the wrong user ID, I use the forgot button, it gives me what I've been using and then it tells me that user ID is no longer active! Their phone system goes round & round, sometimes drops, gets me to the wrong place (or maybe the reps just lie) and keeps me on hold for unheard of amounts of time, and then they tell me there is an email address on the account that I have never even heard of. Then they say wait for 24 hrs for a reset, another lie. Since AT&T came along it is horrible.

So I've had directv for many years. They made an appt to call me at 1pm today. It's 630pm and still…read moreno call. Sounds like a good time to switch to dish.

Very pushy. They put out deals to try to get you in and are rude when you say no. Would not…read morerecommend this company. I never ended up using their service because the gentleman who I spoke with was incredibly rude.

Kind, helpful, and always had a smile...that's what kept me with this company. I would recommend…read morethem to a neighbor or friend.

Sunrise Communications doesn't have alot of channels. Internet slow. Both tv and internet go of…read moresame time and cuts of channels. When calling them they don't fix it.

From the owner: Get back to watching the big game, scrolling through your favorite websites, and playing the latest…read morevideo games with strong internet and cable packages from Sunrise Communication. Based out of Onaway, MI, the local telecommunications company is dedicated to offering high-speed internet, cable TV packages, and telephone services to homes and businesses across Michigan's Northern Lower and Eastern Upper Peninsulas. Count on them to be there for you with excellent customer support and affordable prices. For more than a decade, clients have put their trust in the strong Wi-Fi connections and cost-effective cable TV subscriptions available from Sunrise Communication. You and your family can enjoy local and long-distance calling at a fraction of the cost of other providers. Take advantage of the cutting-edge digital VoIP telephone services for additional savings on your telephone and internet products. When selecting a dependable phone, cable, and internet provider for your home or business, go with Sunrise Communication. Call them today at (989) 733-8100 or visit them online to get started.