Why do I pay for spectrum wifi if it won't work. I'm constantly having problems where it is out for…read moredays.

Raised our bill 25% saying no promotion is available any longer. Prices for long term customers…read moreshould go down, not up. Guess if you have a virtual monopoly you can just charge what you want. Maybe someday we can get fiber here.

Dish is not dependable, when snow gets on your Dish, it's dead! Treat new customers better than…read moreold ones. Remove shows, with the only explanation is nothing. Lost 5 channels, no explanation. & upped the price. 50% of channels are selling some garbage, so they get us to pay & advertisers pay! Sounds like a scam.

The Dish Dr. Saved the entertainment part of our vacation. He had just the right remote in stock…read morefor our RV dish network. He was very accommodating and knowledgeable. The other choices for us was over 100 miles away and they wanted $65.00 to fix the problem, the good Dr. Charged me $20.00.

Customer Service? I have been on the phone and chat for hours over the last 4 days trying to get…read moreinto my account. Their system says I have the wrong user ID, I use the forgot button, it gives me what I've been using and then it tells me that user ID is no longer active! Their phone system goes round & round, sometimes drops, gets me to the wrong place (or maybe the reps just lie) and keeps me on hold for unheard of amounts of time, and then they tell me there is an email address on the account that I have never even heard of. Then they say wait for 24 hrs for a reset, another lie. Since AT&T came along it is horrible.

So I've had directv for many years. They made an appt to call me at 1pm today. It's 630pm and still…read moreno call. Sounds like a good time to switch to dish.

Terrible customer service. No service for 28 days and still charged for a full month. Ridiculous.read more

I just canceled Frontier on two homes in Lewiston, MI because the internet was so slow that my…read morepicture would just spin. Cancellation was fine until they told me I had to pay a $50 refurbishing fee for the equipment I was returning. Really??? So my comment to the Associate was that I canceled because your service was bad and then I have to pay to refurbish for your next customer. Shame on them...

These guys are seriously the best people you can go to if you're having phone problems.. They do…read moreexcellent work and have great customer service. I've gone in there everytime my phone breaks or I'm having an issue and the employees have gone above and beyond every time.. They try to save you money when they can, which is a definite perk. Overall, I highly recommend going to BASIC Communications for all your cell phone needs.

Very pushy. They put out deals to try to get you in and are rude when you say no. Would not…read morerecommend this company. I never ended up using their service because the gentleman who I spoke with was incredibly rude.

Kind, helpful, and always had a smile...that's what kept me with this company. I would recommend…read morethem to a neighbor or friend.

I have had a fairly good experience with my Spectrum internet over the last year +. That is, until…read morethis week. Our new neighbors that moved in behind us got connected to Spectrum on Tuesday. By the end of that process, my internet service went down. So apparently the technicians successfully hooked up our neighbors, yet simultaneously wrecked our service. I called Spectrum about this and you'd think any good company would provide a quick turnaround for loss of service that was 100% THEIR FAULT, right? Nope. The first appointment available was 3 days later on Friday. What terrible customer service! Needless to say, I'm looking at alternatives now.

Had appointment with Jordan Vanaelst at your Spectrum Traverse City store. Want to make sure yall…read moreknow he is by far the best customer service guy we have ever had at this location. We are seasonal residents and he made our connection/equipment set up go so smoothly. Also solved an unrelated mobile phone problem I was having. Such a joy to work with him!!

For $80 a month, for JUST internet, there is absolutely no excuse for it to be down so much…read more NONE. And if it is SCHEDULED MAINTENANCE like it says in the app, there is also NO REASON you can't let your customers know.

5 years ago they extended their cable only to stop 1 mile from my home. Thanks to them I am still…read morelimited to HughesNet which is essentially 'fancy' dial-up with the added benefit of the high blood pressure that results from arguing with the little monkeys at their call centers in India. I would gladly purchase a mile of cable if Charter would allow me to tap into their line. I even have my own ladder.