When you need help, Spectrum customers, it's worth your salt to get it at the company's Traverse…read moreCity store at 2668 Crossing Circle. That'll be especially true if you work with Jordan V. He smoothly handles routine matters. He does his level best to set things right if you're faced with a frustrating problem. Regardless of what you ask of him, Jordan is capable, professional, and personable. After many experiences with Spectrum customer representatives by phone, be assured you'll get far better service if you work with Jordan V. and his associates at the store.

I needed to change some account information and swap out some equipment. I read online that you can…read moreswap out older equipment at their physical locations. My Internet has been acting up at home for awhile. It might be a spyware/adware issue, but I figured changing out the equipment might be a place to start. I visited their location in town 2x in two days. The check in kiosk at the door is easy to use and fairly obvious (not to everyone though, I didn't realize it on my first visit and on my second visit I cut in front of someone via checking in, someone who had been there before but hadn't checked-in via the kiosk. Am I the a**hole?, yes, yes I am. Staff were helpful and efficient. Getting everything plugged in and connected once I got home. I just reversed what I had unplugged when I swapped out the old stuff. I still had to call for help, but I didn't have to spend $65 to have a technician come to the house, so that's a win. Pardon my essay.

These guys are seriously the best people you can go to if you're having phone problems.. They do…read moreexcellent work and have great customer service. I've gone in there everytime my phone breaks or I'm having an issue and the employees have gone above and beyond every time.. They try to save you money when they can, which is a definite perk. Overall, I highly recommend going to BASIC Communications for all your cell phone needs.

Very pushy. They put out deals to try to get you in and are rude when you say no. Would not…read morerecommend this company. I never ended up using their service because the gentleman who I spoke with was incredibly rude.

Kind, helpful, and always had a smile...that's what kept me with this company. I would recommend…read morethem to a neighbor or friend.

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

Signed up and yes they are going through some shit with Fox Sports…read more I was completely LIED to. I was told I could get the hockey games. The first games they tell me the event is blacked out NOT when my friends are watching it. The 2nd game they tell me they are programming. The 3rd game they finally tell me that I will not be able to see not one of the games. Total lied to and most untruthful and scams there is just to get you to sign a contract. GO TO ANY OTHER COMPANY!!