At the store, employees are rude and grumpy. They act like they are doing you a favor to help you…read more The company itself is bad news. If you have a problem, expect a 45-60 minute wait time before someone picks up the phone. You overpay for what you get.

Today, in 90-degree heat and direct sunlight, four senior citizens--three women and one man,…read moreranging in age from 70 to 88--were waiting outside for the Spectrum store to open at 10:00 a.m. Staff members could clearly see us through the windows but chose not to unlock the doors a few minutes early so we could get out of the dangerous heat. After the store opened, I politely suggested to two employees, Hope and Ryan, that in the future it might be wise to allow elderly customers inside when weather conditions pose a health risk. Ryan explained that company policy does not allow it and said we should have left and come back later. I responded that this wasn't the humane thing to do, especially since prolonged exposure to extreme heat can quickly become a medical emergency for older adults. His response was that it would have been our responsibility, not Spectrum's. I understand businesses have policies, but good customer service also requires compassion and common sense. Refusing to help vulnerable customers avoid dangerous heat sends the message that policies matter more than people. I left disappointed by what I felt was a lack of empathy and concern for customer well-being.

AVOID-AVOID-AVOID. I would give a negative if possible. DO NOT GO HERE unless you are a masochist…read morethat likes to be lied to and cheated. They lost my $600 payment on a phone even though I have my receipt from them and my credit card bill. They have been charging me for the phone for 2 months now. They charged me for a month on a phone that was returned. I have spent a total of 5 hours in this location and they still don't have it fixed. The inept female salesperson screwed up my entire account. She didn't have a clue what she was doing. Charging me for insurance I didn't want, 2 phones I don't have, screwing up my $600 purchase. The male salesperson told me he would call me on a specific date to check on my account and he failed to do so. The male manager "C" was rude, obnoxious and unprofessional. It's been 2 months now and I still am out over $700 plus being charged monthly for a phone I payed for. "C" should be fired. The WORST customer service. I am contacting Verizon's CEO and regional director. No one should be treated like this.

Very helpful, polite, and patient staff. I was impressed not only with how they treated me, but…read morealso how they treated others at a very busy time of the day.