AVOID-AVOID-AVOID. I would give a negative if possible. DO NOT GO HERE unless you are a masochist that likes to be lied to and cheated. They lost my $600 payment on a phone even though I have my receipt from them and my credit card bill. They have been charging me for the phone for 2 months now. They charged me for a month on a phone that was returned. I have spent a total of 5 hours in this location and they still don't have it fixed. The inept female salesperson screwed up my entire account. She didn't have a clue what she was doing. Charging me for insurance I didn't want, 2 phones I don't have, screwing up my $600 purchase. The male salesperson told me he would call me on a specific date to check on my account and he failed to do so. The male manager "C" was rude, obnoxious and unprofessional. It's been 2 months now and I still am out over $700 plus being charged monthly for a phone I payed for. "C" should be fired. The WORST customer service. I am contacting Verizon's CEO and regional director. No one should be treated like this. read more

Very helpful, polite, and patient staff. I was impressed not only with how they treated me, but also how they treated others at a very busy time of the day. read more

Extremely poor service from pushy, disrespectful salespeople. A Verizon phone rep had suggested we visit a local store to take advantage of an upgrade offer we'd seen on TV. The salesperson we spoke to was rude, aggressive, negative and got in our personal space; we felt like we eere being shaken down by some wiseguy out of a TV crime show. When we asked to speak to the manager, he was marginally more polite, but still contradicted what the phone rep had told us, and made us feel stupid for taking her at her word. Silver lining: Our bad impression led us down the sidewalk to a competitor's store, where we got a better deal. read more

The guy we worked with doesn't know his head from his you know what. We went in to discuss changing to unlimited he got on his tablet and told us yeah it would be no problem and that our monthly bill payment total would not change. Next day we went in to look at phones and were told our bill would be going up 30 dollars he said he didn't actually look up my account so he didn't know we had insurance. He then gave me a hard time when I expressed my feelings about this. He berated me in front of my husband and another coworker and he never even applied my discount as a essential worker which he told us was on the account (according to the people I have talked to online it was not. He also told us our bill would be under 140 a month he didn't bother telling us since we were switching in the middle of our cycle there would be a charge and I was diligent about what our payments would look like. He was super rude to me and condescending and he didn't even tell me the right information! read more

My last two experiences at the store were terrible! The sales reps were completely rude and very unknowledgeable. I walked out last week and decided to try again. I went in to buy two phones, I left with one. Thankfully, I checked at Walmart and they sell the exact same phones for five dollars per month less, on average, on the payment plans. Walmart does not have live phones to demo, but you can go online and get information. Also, Walmart does not have pushy, rude sales people. Walmart has the same monthly payment plans with the ability to upgrade every year. I gave two stars because I have had good service in the past and because there are live phones that you can try before you buy. Get the exact same phones through Verizon and save money by going to Walmart or other vendors. read more

I was in and out the door quick with a great deal. I switched from Sprint, and now I can actually get signal...

The employees and manager at this location have repeatedly been insuting and demeaning to me (and others that I've spoken with) for no conceivable reason virtually everytime I've been there. Verizon has sent me to them and they still treated me horribly and refused service on a warrantee issue. I had a verizon operator on the phone with me and them at the same time instructing them to fix the issue and they still refused. I will NEVER do business with them again and strongly urge everyone to consider all other options rather than surrendering your dignity and self-respect. After complaining to Verizon about their behavior the operators were sympathetic and scandalized by the rogue behavior at this store then suddenly my contract was cancelled and all operators were told they couldn't speak to me again. Then verizon refused to transfer my phone number to another carrier (in effect trying to steal it) and I had to file a complaint with the FTC after which they were forced to release my number. This was the most bizarre, arrogant and antagonistic behavior I've ever witnessed from a business and am forced to conclude that it's engendered by the local manager and supported via incredible lies by said manager. Obviously the operators are instructed not to speak to me in an attempt to keep their antisocial and unprofessional practices under wraps. If I hadn't lived it I probably wouldn't believe it. read more