From Indian River, Michigan. Great customer service, efficient, knowledgeable and explained…read moreeverything. Kasey did a great job!!

Furnace issue. Kasey arrived on time. I explained that my thermostat says the heat was on, but…read morefurnace actually not coming on. He checked that out. Problem resolved. Kasey explained what he did very well and I understood. Kasey was polite and easy to talk to.

I called maple woods heating at 10:00:PM for an emergency service call. My elderly grandfathers…read moreboiler system stopped working in the middle of the night. We are over 1000 miles away so had to remotely help the best we could. Maple woods heating answered the phone on the first ring and had Tom out to his house in less than one hour. They fixed the issue fast and affordable. I couldn't be more happy with the service, without them I don't know how else we would have got his heat issue resolved.

Maple Woods Heating is by far the best HVAC company that I have worked with. They were extremely…read morefriendly, professional, and great to work with. I went a couple of months without heat during the coldest part of last winter ('23/'24) due to my boiler breaking down several times with different issues. I called several different companies to try to come out and get it fixed, but most were 2+ week lead times. My house had to be kept warm by the few space heaters I had. Then, I found Maple Wood Heating. They were extremely kind and bumped me up to the top of the priority list. They came out and looked at my boiler to diagnose the problem within 24 hours and was back with parts within 72 hours to fix the issue. Unfortunately, my boiler was just old and obsolete. They ended up having to come out a couple more times before recommending that I quit sinking money into my current system, as parts were expensive and difficult to find. I have had a couple of HVAC companies in the past tell me that my boiler could give out sooner than later due to the state of it, so I knew that they weren't trying to scam me by trying to get me to upgrade my system. I did know it was a major expense I was going to have to deal with at some point soon. Within a couple weeks of making the decision to upgrade, they had a new system installed. It's far quieter and gives me an entirely new room for space, as my other boiler was a big metal box in the middle of the floor in the utility room of the basement. Now, I have a sleek wall-mounted unit that doesn't take up floor space at all. I also had the 'hot water on demand' feature included, which means mostly unlimited hot water (as a household with only one bathroom, this is amazing). With that feature, along with the new boiler and installation, I thought that the pricing was very fair based on my research. They took away my old boiler and all associated parts/pieces and even swept the floor afterward. I was so grateful to have found this company and plan to use only them in the future. I'm a single mom who works 50+ hour weeks, so I really appreciated that they would just go take care of things while I was at work and communicated with me plenty along the way. I would highly recommend this company to anyone in need of HVAC services. You won't regret it.

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

So disappointed. We won't use them again. Our Furnace died in November and we had Fairbairn come…read moreout and look at it the day after thanksgiving. They told us it needed to be replaced and could not be repaired, although the could keep it running for the weekend (very cold out). We ordered a replacement on Monday $6,500 +/-, for a furnace I could get in 2 days for $2500 less. There is value in a local supplier, though, and I was told this was a fair price by an HVAC Pro we trust that lives elsewhere. The Furnace took 18 days (I could have had one from GR in 2) since their supplier (Ferguson) ordered it from the west coast in a blizzard and they were not given an eta. So we waited, with a furnace that we had just been told was too dangerous to run. When the unit finally arrived they installed it the next day, and left, which is when the problems began. The furnace shut down and we could not start it again. They sent their repairman out who spent the better part on one evening and the next day frankensteining our new furnace with parts from the dead furnace. Scott finally came out and realised they had not run the diagnostics required before firing up the furnace. So, 3 weeks after ordering our furnace, and 2 nonsense days on their part, our furnace was finally running. When I spoke to Scott I told him I expected some consideration on the bill. He had estimated an amount but we had already agreed to time and materials vs a set install cost. When the bill came it did not include a discount. I'm not usually a crank but, seriously, 3 weeks and a botched install and nothing? Scott told me he took the discount on the estimate. Not sure if I misunderstood or he thinks I'm not too smart. We have a 1 year warranty and and service contract and hopefully won't need another build for a few decades but this has soured me on Fairbairn

We used to do business exclusively with this company. We needed our furnace repaired and scheduled…read morean appointment. Our appointment was for the early afternoon. The service crew showed up first thing in the morning. As we had prior commitments they said no problem as there was a cottage not far away that they were scheduled to winterize and would be back at the scheduled time. They did and the service was done very well. Techs friendly and efficient. Given the 25+ year age of our furnace they recommended we consider a replacement in the future. No high pressure sell. When we got the invoice we saw that we were billed for 8 hours of labor instead of the actual 4 hours AND we were also billed for the time for the crew to drive from the shop to our house. 30 minutes each way so another hour which was NOT disclosed in the bid(not an estimate---a bid). Furthermore, the Travel Time charge was the same as the hourly repair rate which is steep! When I called to complain the owner did cut 4 hours from the bill, refused to apologize for the mistake, and defended the pay for the drive charge. I strongly suspect that the lady who owns the cabin that was winterized payed for "Travel Time" too!! We took the tech crew advice and replaced our furnace the following year but went with a different company....I drive by Fairbairns Store frequently and the only thought that pops into my head is "Never again"

I called Northwest on a Friday at about 1:30 PM about an air conditioner problem. They had a…read moretechnician on site in less than 30 minutes! Very professional, and although they had to order a part for a full repair, they insured that the air conditioner would run until they finished the job. A+ all around!

Always very pleased with the service provide from Nicolas in office Mitch Sam. Always prompt and…read morefair price. Thank you