STILL getting SPAMed every single day despite repeated attempts to have my address removed from…read moretheir system. If they cannot figure out how to do that .. I would not trust them to install a furnace.

Since they sold out to a corporate mechanical company their service went downhill big time. They…read morerefused to sell a pilot light tube during a no heat situation in February. Bought parts from them since the 90's through the years. The manager was a complete ass about it too. I'll never darken their doors again. Half their mechanics aren't licensed either.

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

Horrible. Just stood around talking & charged us over $500.00 for nothing being done. Would not…read morerecommend them, we're getting a new heater put in by another company. Sprays have lost our business for good.

BEWARE of this company! they will Defraud you in their business charges. I purchased a natural gas…read morewater heater from them, was quoted a charge $ 1,872.00 for purchase and installation which I agreed on. When the job was finally done they charged me a additional $ 1,362. 00 for labor ( 2 men) @ 8 hrs. each) plus 2 sections of 1 in. pipe @ 10 ft- 2 pieces of 1 in.pipe at 24 in. and 3 fittings. They only installed 1 piece of 1 in. pipe @ 10 ft. This installation should have cost me no more than $ 400.00 according to quotes from other contractors. I was warned by other contractors in this area of their corrupt business practices. I have contacted the BBB and submitted a complaint and will seek other ways to recover this abuse from a CORRUPT company!

From Indian River, Michigan. Great customer service, efficient, knowledgeable and explained…read moreeverything. Kasey did a great job!!

Furnace issue. Kasey arrived on time. I explained that my thermostat says the heat was on, but…read morefurnace actually not coming on. He checked that out. Problem resolved. Kasey explained what he did very well and I understood. Kasey was polite and easy to talk to.

So disappointed. We won't use them again. Our Furnace died in November and we had Fairbairn come…read moreout and look at it the day after thanksgiving. They told us it needed to be replaced and could not be repaired, although the could keep it running for the weekend (very cold out). We ordered a replacement on Monday $6,500 +/-, for a furnace I could get in 2 days for $2500 less. There is value in a local supplier, though, and I was told this was a fair price by an HVAC Pro we trust that lives elsewhere. The Furnace took 18 days (I could have had one from GR in 2) since their supplier (Ferguson) ordered it from the west coast in a blizzard and they were not given an eta. So we waited, with a furnace that we had just been told was too dangerous to run. When the unit finally arrived they installed it the next day, and left, which is when the problems began. The furnace shut down and we could not start it again. They sent their repairman out who spent the better part on one evening and the next day frankensteining our new furnace with parts from the dead furnace. Scott finally came out and realised they had not run the diagnostics required before firing up the furnace. So, 3 weeks after ordering our furnace, and 2 nonsense days on their part, our furnace was finally running. When I spoke to Scott I told him I expected some consideration on the bill. He had estimated an amount but we had already agreed to time and materials vs a set install cost. When the bill came it did not include a discount. I'm not usually a crank but, seriously, 3 weeks and a botched install and nothing? Scott told me he took the discount on the estimate. Not sure if I misunderstood or he thinks I'm not too smart. We have a 1 year warranty and and service contract and hopefully won't need another build for a few decades but this has soured me on Fairbairn

We used to do business exclusively with this company. We needed our furnace repaired and scheduled…read morean appointment. Our appointment was for the early afternoon. The service crew showed up first thing in the morning. As we had prior commitments they said no problem as there was a cottage not far away that they were scheduled to winterize and would be back at the scheduled time. They did and the service was done very well. Techs friendly and efficient. Given the 25+ year age of our furnace they recommended we consider a replacement in the future. No high pressure sell. When we got the invoice we saw that we were billed for 8 hours of labor instead of the actual 4 hours AND we were also billed for the time for the crew to drive from the shop to our house. 30 minutes each way so another hour which was NOT disclosed in the bid(not an estimate---a bid). Furthermore, the Travel Time charge was the same as the hourly repair rate which is steep! When I called to complain the owner did cut 4 hours from the bill, refused to apologize for the mistake, and defended the pay for the drive charge. I strongly suspect that the lady who owns the cabin that was winterized payed for "Travel Time" too!! We took the tech crew advice and replaced our furnace the following year but went with a different company....I drive by Fairbairns Store frequently and the only thought that pops into my head is "Never again"

Had a bad clog in my kitchen sink and they were able to come out the very next day. Got it all…read morecleared and cleaned everything up. Very nice young man. I recommend this service highly.

This review is late in coming, but Dalton (the owner of Hotshots) was very timely. After my clogged…read moresink issue was found to be more than just that, the general plumbing company asked me to allow this business to take care of the issue. Period - the end. He would fix it. And he did, within 2 hours of the call. Friendly, clean, affordable, answered my questions, gave assurance that if anything was still happening within a year to call and it would be covered. Great service. Thanks, Dalton. Andrea