I am guardian of generator customer, who has had the Hobson Electric Generac Generator yrly service plan for many years. Customer was moved to assisted living but generator was still serviced yrly. House is being sold & inspector checked generator, which would not run. Inspector sd needed oil change and had a dead battery. A call to Hobson in Onaway reached voice mail. The next day call back from office worker said the generator didn't work because no one checked it after the ice storm. No satisfaction from that call. Called their emer #, left msg but has been over 24 hrs and no response. Called back ofc # for some kind of resolution, reached voice mail again, over 2 hrs ago and no response.
Aren't generators supposed to work when power goes off in an ice storm?? I'm flattering the office worker with one star. Very poor customer service on this one. read more