Ray and Jerry are both very responsive and great at what they do. We have used them for well over…read morea decade at 2 properties and have always been happy with their work. Highly recommend

Had some serious issues with my wood boiler this winter. Manufacturer's local reps are too busy…read moreselling and neglect their customer's service needs. Alpena Supply recommended Henry Heating Co and I called. Mr. Henry called me twice to make sure I was being taken care of and Jerry came to save the day. Jerry was such a nice guy and extremely knowledgeable regarding the boiler. Found some serious issues with wiring, replaced a few parts and made sure I understood it's workings. Will definitely use again!

Does great work and exactly as promised. We had a large job and the work was excellent. I would…read morerecommend this service to anyone for and help

Very unprofessional. I would give negative stars if I could. Gave us an estimate to do some tile…read morework. We accepted the estimate and he set the dates for the work. Eric never showed up to do the work. I called him and texted him but he never showed up. He finally returned a text a week later and said that he decided not to do work in Alpena. Fine if he does not want to do work in Alpena but should have been after he honored the commitment he made to us. Rude and unprofessional.

We are restoring a century-old log cabin on the Ausable. After our first contractor repeatedly…read morefailed to return phone calls, we were fortunate to find Zach Fessler. Zach arranged to meet us at our convenience and patiently explained the pros and cons for the different alternatives for a new heating system. He is friendly, thorough and clearly knows his business; after a thoughtful discussion, Zach sent a clear and understandable proposal at a fair price within a day. We chose ZNF and we are glad we did. The work was done expertly as promised. Zach returned every call promptly - even when he was on a family vacation - and made a point to come to the cabin weeks later when our propane service was installed to oversee the tank installation and fire up the new furnace. Even our general contractor, a contractor who has built and restored homes and log cabins for nearly 40 years, was impressed and confident in Zach's recommendations and work.

Scheduled an appt for zNF to look at our AC unit not cooling…read more Zack never showed up or called on the scheduled day.

Always here when we need them. Very nice to deal with! We have used them for our heating and…read moreplumbing needs.

New to the Alpena area. Referred by my realtor and could not have picked a more professional…read morerepairmen than Joe. Fixed our aging furnace quickly and even brought in a vacuum to clean up once repairs were done.

Brian did incredible work in getting our bathroom back after the ice storm. He was fair,…read morecommunicated clearly and got the project done in a timely faashon.

Brian and his crew did an excellent job remodeling my bathroom and kitchen. Top notch workmanship…read moreand attention to detail. Highly recommended.

I can't say enough good things about these guys. I called them in desperation after having another…read morecontractor fail to fix my boiler system despite multiple house calls and high charges. All American researched my unit, checked, cleaned, and repaired parts including radiators. My boiler system is now running quietly and maintaining consistent temps throughout the house. And the price was much more reasonable.

After "repairing" our boiler we were given a pitch on how we needed a new one right away. It lit…read morewith a loud bang which it had not been doing. Had to pay a reliable tech $200 to fix the damage they did.

During the ice storm (3/16/2026) my mother lost power. When it returned, her furnace wouldn't come…read moreon and half the house was without power. The temp in the house had dropped to nearly 40, and she's 90. I'm in Arizona and was scared because she didn't want to leave the house. Thunder Bay Electric came out within the hour, diagosed the problem, was able to get the entire house back up and running and will be coming out soon to replace an old damaged fuse box! They even put the car out in the driveway for her since the garage door opener stopped working) I can't say enough good things about them!

Had him out to take down a mobile home remove some trees and gravel driveway. He did a great job…read moreeverything was done perfect. Was priced well for amount of work I had done. Had no trouble at all. I would definitely use them again in the future