We are restoring a century-old log cabin on the Ausable. After our first contractor repeatedly…read morefailed to return phone calls, we were fortunate to find Zach Fessler. Zach arranged to meet us at our convenience and patiently explained the pros and cons for the different alternatives for a new heating system. He is friendly, thorough and clearly knows his business; after a thoughtful discussion, Zach sent a clear and understandable proposal at a fair price within a day. We chose ZNF and we are glad we did. The work was done expertly as promised. Zach returned every call promptly - even when he was on a family vacation - and made a point to come to the cabin weeks later when our propane service was installed to oversee the tank installation and fire up the new furnace. Even our general contractor, a contractor who has built and restored homes and log cabins for nearly 40 years, was impressed and confident in Zach's recommendations and work.

Scheduled an appt for zNF to look at our AC unit not cooling…read more Zack never showed up or called on the scheduled day.

Always here when we need them. Very nice to deal with! We have used them for our heating and…read moreplumbing needs.

New to the Alpena area. Referred by my realtor and could not have picked a more professional…read morerepairmen than Joe. Fixed our aging furnace quickly and even brought in a vacuum to clean up once repairs were done.

My husband hired Omega Electric to upgrade some wiring at our cottage last summer. They did an…read moreexcellent job, and in a timely manner. When we checked around with other electricians, Omega came back with a very competitive price. Ryan and his staff are very personable, and it's nice to deal with a local business, not a huge conglomorate.

Does great work and exactly as promised. We had a large job and the work was excellent. I would…read morerecommend this service to anyone for and help

Very unprofessional. I would give negative stars if I could. Gave us an estimate to do some tile…read morework. We accepted the estimate and he set the dates for the work. Eric never showed up to do the work. I called him and texted him but he never showed up. He finally returned a text a week later and said that he decided not to do work in Alpena. Fine if he does not want to do work in Alpena but should have been after he honored the commitment he made to us. Rude and unprofessional.

They went above and beyond to get the septic service tested on my new house so I had a peice of…read moremind.

We called urgently to get our septic tank serviced. We were having issues. The techs were…read moreknowledgeable and able to explain everything clearly and concise. So greatful for them. Highly recommended.

Brian did incredible work in getting our bathroom back after the ice storm. He was fair,…read morecommunicated clearly and got the project done in a timely faashon.

Brian and his crew did an excellent job remodeling my bathroom and kitchen. Top notch workmanship…read moreand attention to detail. Highly recommended.

During the ice storm (3/16/2026) my mother lost power. When it returned, her furnace wouldn't come…read moreon and half the house was without power. The temp in the house had dropped to nearly 40, and she's 90. I'm in Arizona and was scared because she didn't want to leave the house. Thunder Bay Electric came out within the hour, diagosed the problem, was able to get the entire house back up and running and will be coming out soon to replace an old damaged fuse box! They even put the car out in the driveway for her since the garage door opener stopped working) I can't say enough good things about them!

ZERO STARS. Absolutely avoid this contractor!!! In addition…read moreto our experience, we became aware of other similar concerns reported by homeowners and observed patterns in online reviews, including Yelp, describing issues such as shingling over rot, ignoring underlying problems, and cutting corners. For our project, they failed to pull the required permit and it was only discovered when we looked into it after some red flags. We confirmed the permit was never pulled directly with our township, which indicated this has been an ongoing issue they have encountered with this contractor. We also spoke with other local township offices and reviewed public permit records in nearby areas, where we found additional properties associated with this contractor that did not have permits on file. They subcontract jobs out--sometimes posting and looking for crews in Facebook roofing groups--and had limited oversight of what was happening on site. As a result, the work on our house did not follow shingle manufacturer installation guidelines, did not comply with Michigan building codes, and they installed new shingles over an improper base without removing the old roof down to the deck for inspection. Without our permission and against Michigan building code, they notched our trusses during a minor repair, causing structural damage that will need correction. They also attempted to charge for work that was not completed. When we raised these concerns with the owner and provided proof, he denied the issues, insisted the work was "up to code," and was dismissive. He claimed he would pull a permit and get the roof to pass inspection--but he never did. We subsequently hired an independent building inspector, who confirmed multiple violations of Michigan building codes. We were forced to hire a lawyer and dispute the charges with our credit card company. As a result, we now have an unpermitted roof that must be completely redone, along with truss repairs. Do your homework: check reviews, confirm who will actually do the work, get everything in writing, and make absolutely sure the contractor pulls the required permit. We were fortunate to be home during the project and document everything that occurred or we would have no idea what was under our roof. We trusted this company and had a negative experience. STONGLY recommend choosing another contractor. DO NOT USE FOR GUTTERS EITHER.

If I could give this company a zero I would. Do not hire them. They give you a very low estimate…read moreand then do a really bad job of re-roofing your house. I had to have a new roof put on after the ice storm. They did not take out a permit so there was no inspection. Emmet County opened up a investigation so an inspector came out. He confirmed that they had not done a good job. I messaged the owner three times last month with no reply. I finally called and a man did come out and went up and said that definitely there were things done wrong and he would be coming back to fix them with the inspector. He didn't know when so I'm going to have to call them again to get a timeline. Do not hire this company.