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The Diamond Stone Marble & Granite

5.0 (1 review)
Closed • 9:00 am - 5:30 pm

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5 years ago

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North Shore Marble & Granite

North Shore Marble & Granite

(16 reviews)

This company installed our granite counter tops awhile ago. When they installed, we needed an extra…read morehole drilled for a filtered water faucet. We presented them with the faucet so they could drill the hole accordingly to size. When the plumber came, he told us the hole they made was too small and non-standard size. It was only 1 inch and we needed 1 3/8. We put the faucet in anyway even though it was wobbly and imperfect. We just wanted to be done with everything and didn't want to pay for another plumbing visit. Fast-forward two years later and the faucet needs to be replaced. So we figured why not call North Shore and get the hole properly sized. Can't be that complicated or expensive to enlarge, right? I ask the receptionist how much it would cost and she says we're all set and we book the appointment for the following week. I then call the plumber to schedule that as well. All is looking good. Day before they're supposed to show up, the owner calls me and tells me the receptionist had no right to tell me it would be free of charge so I ask how much and he says $150. One-fifty to enlarge a hole! I figure must be complicated, so I ask how long does it take. He hems and haws that it doesn't take long but it's a big clean-up yada yada. He continues giving me the runaround so I decide to call and see what someone else would charge. Classic Rock Granite in Beverly charged me $25 and came the very next day. No hemming, no hawing. Just good old fashioned customer service. So, long story short, this is really a five star recommendation--just for a different company.

I was very disappointed at how rude the woman was I worked with. When I chose not to go with them…read moreand went with another company I brought my samples back and the woman was rude and refused to give my deposit for the samples back because I did not go with them. She continued with a few more insulting words before I finally said keep the deposit you obviously need it!! Very bad customer service she obviously has no social skills. i would never recommend them.

The Diamond Stone Marble & Granite - countertopinstall - Updated May 2026

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