I suppose I should have been tipped off to this outfit when two different realtors gave me completely contradictory information about the apartment they were trying to rent to me. Essentially, they fabricated another renter to make me feel pressured into signing a lease quickly. This, it turns out, was the most ethical thing they did.
I leased an apartment in a two-family house from their sales manager. At the outset, I told him that a garage parking space was a priority for me. He told me to meet him at the office, not the property, and then asked me to drive to the property with him rather than follow him in my car. When we arrived, I met the upstairs tenant who, I later discovered, also rented through Exclusive.
The day before I was to move in, I discovered that the driveway and garage were completely inaccessible, even for my subcompact. It turns out the tenant upstairs had terrible problems with the parking and nearly left because of it. The sales manager, knowing this, said absolutely nothing to me. When I asked him why, knowing how important the garage space was to me, he failed to disclose this,
he said, "I figured she was just a complaining tenant." He had never met her or spoke with her before...never bothered to check for himself if her complaint was legit. He simply decided that any information that might dissuade me from renting and cause him to lose his fee was not worth relaying.
I emailed the owners and sent them a detailed letter outlining the problem and never heard back from them. Then I met with the tenant upstairs and discovered why: it turns out the owner rented her apartment to her and, hearing her experience with the garage, said: "Well, the next time we show this place, we'll definitely have to tell anyone we show it to about the garage."
This outfit will say and do anything to get their fee, then disappear the moment they have it. Do business with them at your peril. read more
