New patient here following my dear Queen Bee into this practice. I filled out all the new patient…read morepaperwork they provide online and brought it all with me, along with the request for transfer of dental file records from my previous dentist. I arrived at 1350hrs and saw 4 others waiting in lobby. Grrr...I thought since I had 1400 appointment. Lo and behold all the rest of 'em were called in before then, and I was called in at 1405! Not bad at all!!
I was heartily welcomed by the receptionist, who had me fill out a couple of small forms that they don't put online. When I first made the appointment, they directed me efficiently and in a courteous manner. You can also request online appointments if you prefer.
Either way, they text and email you often enough so you don't forget about the appointment. I counted a total of 8 texts and emails for this one, and I also received two more about my next appointment in 4 months!! Good thing they do this, because if you are a no show, they charge a $50 no show fee. As the receptionist put it they "just want you to communicate with us!"
So off I went with Taylor, the hygienist I wound up getting. She, like the receptionist and the dentist herself, were incredibly happy and positive, welcoming types who went outta the way to make one feel comfortable and appreciated. Personally, I have no use for effervescence of personality...I was a lil taken back by it, but they didn't go over the edge into the never never land of bubbly banality.
They took X-rays as well as projections of my choppers before getting started with the cleaning part...I've never had so many X-rays taken of my mouth by any other dentist I remember in nearly 60 years of life. Extremely thorough, as they also were with my gums, soft palate and most everything else one finds in one's mouth these days.
Taylor was pretty quick and efficient, and despite how totally, overthorough they are, it was all finished about an hour later. All they had to happen was the doctor herself to show up. Dr Griffin, as I alluded elsewhere, was another effervescently elocutionist.
She did the typical poking and looking about that the DMD and DDS Types do, while being personable, welcoming and fairly quick at the same time. First time customers/patients also get an oral cancer screening and a fluoride treatment added onto the regular regimen. As a result, I walked out with a copay of $100+ as opposed to my regular nominal few shekels.
Office itself is very modern, new and full of the latest dental gizmos, hardware and software. Lobby is fairly comfortable and plenty of exam rooms in the back too. Michelle was the lady who checked me outta there; also friendly and personable. My medical practice should take a hint from these people about friendliness and approachability.
Finally: they moved across the street from where they once were on East Bay just within the last few months, so now they're in the front of East Bay Plaza. It's a new outbuilding next to the Intuit Bank branch there. By and large I was impressed with the whole thing with one small exception...
I didn't care for the loud piped in music blaring through the whole office. It was mainly modern and urban rock, which I don't find a calming choice for a dental office. Maybe turn down the volume a little, please? I really don't wanna hear Fleetwood Mac while I'm getting my teeth cleaned.
Beyond that, I'd heartily recommend this practice to all you fans of dental hygiene out there in Yelpland. Choosy choppers, glamorous gum lines and bitingly bumptious bicuspids would easily elect the friendly focus on "you, the patient" here. Help yourself to the free bottled water in the lobby, have a seat and be prepared to be taken care of by a totally thorough, highly happy and pleasingly professional dental dream team.
