Its really uncomfortable for me to write this review since I've been a patient off and on for about 8 years but I've always felt that the front desk staff was a bit rude and off-putting and that, quite honestly, really was terrible for Dr kinzler to only accept PPOs and be out of network so he could charge more and I could pay more but he was nice and his work was always really good so I only went to him for specific things, like extractions, implants, etc...
I would see my reg, in network DDS for all the routine stuff.
Recently, as in this morning, I was told I needed an extraction due to a tooth fracture. This was from an endodontist. I called Dr Kinzler and explained that I needed the procedure and the first thing that Joan, the receptionist said, was that Dr Kinzler doesn't do extractions anymore and they would refer me to an oral surgeon.
I was surprised and said "he's done an extractions me me in the past" but before I could finish the sentence she sarcastically said "hookaaay" and handed the phone to Elaine, another receptionist.
Elaine explained that Dr Kinzler no longer did extractions unless it was followed by an implant, I explained that was my plan. She said oh well you didn't tell Joan that....I didn't have time too. Joan didn't also say he's doing them only for implants, she said he's not doing them at all and tried to refer me.
They're only open 3 days a week with minimal hours which for any normal person with a job is super inconvenient and when I was talking about setting up an appt for a week or 2 from now I was made to feel like I had to set it up right away because "Dr is booked out normally 6 to 8 weeks so they can't garunettee my spot"
I felt like I was talking to a legit sales person.
First, when you think its just for an extraction, you don't want my business, then when you find out I also wanted an implant, you pressure me to book now.
Not only do I feel mocked and disrespected by the front desk staff, I feel that Dr Kinzler is "too good" to do the same procedures he did on me years back, unless I fit his qualifications for what pays him the most.
I'll be looking for another dentist to do what I need. Even though I'd love for Kinzler to do it, I have integrity and this last interaction made me feel devalued as a patient. read more