I had a very unpleasant experience with Dr. Busch.
I underwent a procedure that required heavy anesthesia. Prior to the procedure, we clearly discussed what work would be performed. However, while I was under anesthesia and completely unaware, Dr. Busch took it upon himself to perform additional work on my teeth without my knowledge or consent.
Specifically, he altered two teeth that were healthy and had no issues. After the procedure, he claimed they were chipped, which was not the case. These teeth had been discussed during a previous visit, and I had explicitly declined any work on them at that time.
When I returned home and realized what had been done, I felt shocked, upset, and betrayed. This was not what I agreed to.
I contacted the clinic to address the situation, but Dr. Busch refused to speak with me directly and instead referred me to his office manager. She was defensive throughout the conversation, dismissive of my concerns, and did not offer any apology. Instead, she stated that they had a consent form with my signature authorizing the work. I strongly dispute this. Either the authorization was added after the fact, or it was not properly explained to me, as I do not understand tooth numbering and was never informed that these specific teeth would be treated.
During my consultation, Dr. Busch explicitly stated he would only perform fillings on the teeth I identified. There was no discussion or agreement regarding these additional procedures.
Since the procedure, the two teeth he worked on have caused me ongoing pain and discomfort. Despite this, he has refused to correct the issue or even communicate with me. As a VA patient, I was simply referred back to the VA system rather than receiving accountability or proper follow-up care from him.
My teeth were perfectly fine before this procedure. Now, my quality of life has been negatively impacted.
I cannot recommend Dr. Busch under any circumstances. I hope my experience helps others--especially veterans--avoid going through something similar.
AN UPDATE - AFTER READING THEIR RESPONSE: I contacted the dentist as soon as I returned home after a work related trip! So their statement that time passed is non related as Dr. Busch was informed that I was leaving on a long term assignment the morning after the procedure because I asked him if I will be drowsy after the anesthesia! The fact that Dr. Busch is a veteran himself and this is how he treated a fellow veteran...is....SHAMEFUL....to say the least! Also him being a veteran has nothing to do with the quality of dental service he provides or his moral character, which at this point....speaks volumes! They claim to have contacted me 7 times by text prompting to schedule an appointment!?
It's was a text for regular teeth cleaning which I can provide a copy of! As soon as they learned about my complaint, I received a voicemail from them which I have saved, and they informed me to not contact them anymore and that i need to go back to VA to have this fixed! Their claim that they came to work early in order to call me is also a lie, because the office opens up at 8am. They called me at 7.48am, which is their normal work hours. I mean, they are in the office 10 mins before they open at 8am. The office manager that I spoke to was extremely difficult to talk to. She kept interrupting me and gaslighting me trying to blame it on everything else. The fact that my VA authorization expired is also is not a valid concern! It expired many times in the past, they can easily activate it! Long story short:
THEY RUINED MY TEETH AND THEY REFUSED TO TAKE RESPONSIBILITY AND FIX WHAT THEY BROKE! For some reason the "expired VA referral" was not an issue when they reached out to me for teeth cleaning, but it all of a sudden became an issue when I asked them to see me and fix my teeth! They denied me medical services! I have attached a screenshot to my review to prove that the "expired" VA authorization was not an issue and that the text messages they were sending me were related to teeth cleaning. read more