I am surprised to see the one star review since I have ordered from Rosie's on several occasions…read moreand always been pleased with their product. As with all of my reviews, I will go into detail on the specifics below:
If there is one thing that I am always expecting when I go to Rosie's, it is quality. Actually, I worked at this location back in my 'teens' and can attest to the high quality standards that the owners try and uphold. Their dough is fresh and made every morning. It is made with great care and it is made with high quality ingredients. The dough has a great crispy exterior while still having a nice, soft and tender interior. The dough is definitely one of the high points of the pizza.
The sauce is also made on-site and is made with high quality produce and spices. The taste of the sauce is a nice, rich tomato flavor with some added herbs and spices. It has low acidity and a nice sweetness to it which really compliments the rest of the pizza very well. The pizza is always appropriately sauced and I have never had an issue with its flavor.
Next is the cheese. When I worked here, I remember the owner telling me how important the cheese was, so they took great care in purchasing a high quality cheese with great melt-ability and a full-flavor. He wasn't b.s.'ing me because this cheese is some of the very best I have ever had on pizza. It complements all of the other ingredients extremely well and has that nice, stringy and soft texture. It is always perfectly browned on top and combines really well with all of the other flavors.
All-in-all, Rosie's produces one of the best pizzas you can ask for. In addition to their amazing pizzas, they also offer a wide variety of home-cooked comfort foods. Everything from baked ziti, to hamburgers, to steak sandwiches, to some of the traditional fried products like mushrooms, mozzarella sticks, etc. And, don't forget about their sandwiches/subs. Those are made with fresh bread, quality meats and cheeses, and fresh vegetables.
In addition, if you haven't had the fried haddock sandwich, you need to get it here. Rosie's has one of the best fried haddock sandwiches that money can buy and it is something I ALWAYS get when I come home to visit. Finally, the wings. The wings are cooked to order, always hot, and sauced in a delicious variety of either buffalo, bbq, or golden heat. The gold sauce is absolutely delicious, but the thing that makes their wings as good as they are, is the fact that they are fresh, never frozen chicken wings fried in regularly cleaned oil. Unlike some establishments where the cleanliness is suspect, Rosie's takes great pride in operating in a clean and healthy environment--at least it did when I worked there.
Food: 5 / 5
Their service is where you start running into some issues. It is sooo inconsistent and the quality of help that they get there is a reflection of the community in that area. It is usually high school students (or drop-outs) who contribute very little to society as a whole, so instead they work at a pizza shop. Since the area is a little 'northern', you generally get an undereducated person who cares very little for the product he is putting out. This is sad, because it really brings down and otherwise fantastic establishment. If you guys just moved down the road into cicero, the quality of your help and, thus, the quality of your product would benefit greatly.
Service: 2 / 5
The prices at Rosie's are high, but not outrageous. And, for the quality you are receiving, it is only appropriate that the prices charged are a little steeper than most.
Prices 4 / 5 (a little high, but justifiably so--unless some stupid-ass burn-out screws-up your order [which happens]).
Final thoughts: In a town that had 8 pizza places within a 10 mile radius at one point, there is definitely some competition for Rosie's. In my opinion though, the competition does not stand a chance if the original owners are still there and overseeing the quality of their product. There isn't any other pizza place I would rather eat at in this area. It is also one of the best pizzas in Syracuse as a whole (Top 10). The reason this still gets 4 stars despite the service, is because how good the food actually is. Because of their high quality product, I weighted the food score a little more than service.
