My daughter wanted to join last fall so I called to speak to someone. The person had a raspier voice and said they were the owner and was happy to assist me. I was told that yes, she could join however their winter recital was only a week or two away and that I wouldn't be charged for the performance costs. So, with that I added her. I was slightly turned off by the idea that parents aren't allowed to stay with their kids the first day as I wasn't told that ahead of time nor is it on their website (at least at the time). Another mom was overcharged for photos a few months later and then I looked and realized I was also over charged for photos. The owner sent me a photo of the paper I filled out for photos after I complained and you can clearly see where someone crossed off the price I had written and wrote a new price (attached). Without my permission, of course. They claim I checked an additional headshot which is why the price was changed but at this point both of my kids were attending and I wouldn't have asked for a headshot of just one kid and not the other. I don't have definite proof, of course, but it seemed as if someone checked off the additional headshot on the paper, changed the price and then emailed it to me to cover up an accidental charge. So it's just my word against there's. It was also during this time that I realized I was in fact overcharged in the fall, my own fault of course for not realizing it sooner as I just trusted the owners word in the first place. When I asked, his response was that all communication needs to be through email and since I'm claiming it was over a phone call he would NOT refund me for a performance my daughter was NOT in. And then followed by can I call you and speak about this over the phone . So lesson learned on my part. However, he completely lost my business along with 6 other families. We all switched to another dance studio in Napa and the difference is NIGHT AND DAY! They are soo welcoming, you can watch your kids during classes, the owner is always there with arms wide open. Had he just swallowed his pride and refunded me like I was told over the phone or at least apologized I wouldn't be writing this review but as the months have gone on I've talked to MANY parents that had similar experiences at the Dance House but are afraid to speak up as Napa is a small town. I give 2 stars because the teachers were absolutely wonderful. read more