I just left visiting my dad at Brookdale Mountain View. Breakfast is great-his favorite meal of the…read moreday. Fourth of July celebration today. Lots of activities and caring staff.

It makes me sad to give an assisted living community a 1-star review. I wish I could give them 4 or…read more5 stars and a glowing review. Heck,I'd have even been OK with 3 stars, not thrilled, but at least it would mean they were meeting the minimum requirements in caring for my mother. Some of you know that my disabled mom had an accident when traveling here for Thanksgiving. For those of you that don't, she fell on the plane and fractured her hip and shoulder. Her 4 day vacation turned into nearly 4 months of hell. And the majority of those 4 months were at Heritage Club Mountain View. It was miserable for her living there and miserable to me visiting. First I'll address the planning staff. My mom has been disabled for 14 years due to a stroke. She has as much ability as she was able to recover. I explained this numerous times to the physical therapy department, and the therapist. I also recommended they get in touch with her therapists/care takers back home to give her the best care. They didn't and they treated her like these were new disabilities, prescribing speech therapy and other therapies she hasn't had in many years. It wasn't until her POA told them to give her what she needs to go home that they stopped the additional services. Then there was the pressure sore. While it appears the sore developed while she was at the hospital, the sore got progressively worse while in their care, when she returned home, it was tested and was positive for e-coli. It took her care at home 2 days to get this settled. She was at the other place for almost 4 months and while they may have treated it minimally, it appears they never once tested it for e-coli. Finally there is just how she was treated. I know being a CNA can be a thankless job, but if that is your career choice, please treat your patients with dignity and respect. My mom complained about a couple of people and while I didn't see them treat HER poorly, I believe her since I saw these same people treat other patients poorly. The truth is, my mom was miserable, she was away from the comforts of her home for 4 months. She was sad and scared. Show a little compassion! Oh and the director threatening me with calling the police should I try to take her out before they release her was a lovely touch as well. Yes, 4 months after she returned home, I'm still a bit upset. But I believe I've distanced myself enough from this to write a mostly useful review without it being a rant. I'm hoping by doing so I help that one person that may be looking for a facility for a family member will choose another caring, more attentive community.

My Aunt "Lives" at Springbrooke. I recently visited her and was absolutely APPALLED at not only the…read morecleanliness and overall maintenance of the facilities, but the dining experience was absolutely absurd it was so bad. * It is in a legitimately bad neighborhood, homeless all over the area, drug users, and overall high crime area definitely not suitable for our beloved elderly family members * Dirty and run down facilities, they apparently need to hire more and better house keepers. * The food was absolutely DISGUSTING. You know our beloved older family members living in a retirement home like Springbrooke have very little to look forward to, yet the one thing they have to look forward to is good food. At Springbrooke they are failing miserably at this, the soup I had was absolutely bland, had no seasoning and was cold, and I mean cold, not even warm. My Chicken was severly overcooked, flavorless, un seasoned and literally so dry I dont think there is enough sauce in Denver to help it. The vegetables were un seasoned, they obviously came out of a frozen bag, and were cooked to the point of being MUSH. My aunt said this was par for the course and told me that breakfast is even worse. Our server, an Ethiopian lady who was at least pleasant, when I complained about how dry and horrible my chicken was explained to me "That is how our chef cooks the chicken here, that is how our residents like it" and did nothing to even offer me something else or to replace it with a better piece of chicken. * My Aunt told me that they are now on the 3rd or 4th Chef since she has been there in only 2.5 years, she said when she moved in the food was average, then she explained the food was absolutely wonderful for around 6-9 months when they hired a great chef, but then that Chef quit and the new chef is absolutely horrendous. I hope someone in a position of power reads this and can talk to the chef. My Aunt likely does not have long left on earth, and we want her to get the most enjoyment she can in the time she has left, and the poor quality of food, the dirty living conditions, and the lackluster and poorly trained dining staff are not going to achieve that.... Thank you Darrold Sutherfield​

We chose Springbrooke for a family member 3 years ago and are very happy with our decision. The…read morelocation is great and convenient for all kinds of shopping and restaurants, including a short walk to the grocery and pharmacy. The facilities (and food) are excellent. Most appreciated are the staff, which are service oriented across the business. We've had many interactions with staff at all levels and find them knowledgable, caring and attentive. Executive Direct Fanny Rouse is hands-on, accessible and very involved with residents and their families and truly seems invested in providing a safe and comfortable experience. Too many other great staff to mention.

We moved Mom into HighPointe in January 2013 and it was all for the best. She had been in Assisted…read moreLiving for 3 years, memory was severely declining, was staying in her room, (wanted to be) isolated, just wore a robe, never got dressed ... Well, at HighPointe - that's all changed! She's out of her room, eating meals, involved in events, socially engaged -- she's pushing herself down the halls in her wheelchair ... her lifestyle has dramatically IMproved at HighPointe. Why? the staff and their procedures were the difference. They used patience, encouragement, found out what motivates her to get up, get dressed, get out, etc. We are very, very pleased with HighPointe - the facility, the care, the food - it is a great place. Highly recommended.

Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate…read moreprioritizes profits over people.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

There is not enough positive I can say about the assistants and help I've received from Pam! I was…read morelost on what directions to take when it came to finding a place for my mom. Not only did she completely guide me through the process... But she also made me feel comfortable and confident about the right place for my mother! The most important part is that she made my mom feel comfortable and excited for her next chapter in her life. My mother is 95 years old and "she" helped me along with Pam make this decision. I highly recommend Pam and her service to anyone that wants a "Personal Touch" when making such an important decision!!! All I can say is thank you Pam and Stacy's Helping Hand!!! All comments are subject to review. If it's decided that a comment is inappropriate then it will be deleted from the site.

They killed my Dad within two weeks of his being admitted. Gave him Haldol, a medicine you should…read morenever give a Parkinson's patient. He was walking on his own when he went there. Came out on a wheelchair one week later, and passed away a few days later at home. The nurses are heartless. They just want patients totally compliant or they will make you complaint by whatever means necessary. They deserve negative 100 rating. The one star us only because it won't let you post without a star.

The management at Summit responded to my complaint and they wanted my contact information to…read morediscuss my experience at their facility. It's been several weeks since I sent him my phone number that he already had and he has not contacted me yet. another scam to make everybody believe that they care. Another problem with the facility. The Wing that I stayed in only had one shower for all patients to use. When I got ready to leave, I asked for all my prescribed medication's and pain pills and it took them three trips to bring me all my medication. They really wanted to keep my 1.5 month supply of medication.

At one of the most difficult times in my mom's life, Carillon made it easy. My mom was one of…read morethose that was NEVER going to leave her house but fate had different plans. Upon breaking her hip, we realized that home was no longer the safest place so we looked around at quite a few independent/assisted living places. Once I walked in Carillon, I KNEW this was the place. It looks like the Four Seasons! You don't feel like you are in any kind of home for older people and it honestly has such a wonderful, welcoming charm. Owners are from here and plan on staying here and will respond at ANY time and are remarkable and their staff is so amazing. Fast forward several month, my mom said she doesn't even miss her house!!!! We never thought she'd ever feel that way but Carillon made it so!!!

My MIL moved here just before Thanksgiving. We looked at several other places and this one was…read morehands down the best. Tracy and all the staff are so welcoming. I love the concept of this place! It is so clean. The units and common areas are beautiful! They recently helped us plan a birthday party for 23 people for my husband in the private dining room. A big shot out to Tracy (yet again), Alberto, Kayleigh, Heath and many others for making this event so special. Everyone commented on how fantastic the food was - even better than most of the highly rated restaurants close by for a fraction of the price. I would not hesitate to to move my own parents here. In fact, they raved about how great this place is and commented on how fantastic my MIL looks. They loved seeing her have a sense of humor that they have never witnessed before. This is place is simply the start of a new chapter in someone's life. I am so grateful!

Terrible communication and follow-up. Frequent staff turnovers so when you finally manage to find…read moresomeone useful they leave soon after. And CONSTANT (and dishonest) nickel and diming to death. One month they insisted that my elderly parent living there needed a "2-3 person assist" to get around. That was fine. The next month, they insisted that my parent, somehow (with the same alleged 2-3 person assist) kept trying to escape and needed to go into infinitely more expensive memory care, so I asked them why the 2-3 people assisting them were helping my parent to escape? And could they please stop that? Magically after that, my elderly parent didn't need a 2-3 person assist anymore and no longer needed memory care. It was a "miracle!"

A group of friends and I visited a former neighbor friend of ours today. We were all impressed with…read moreeverything. Having worked in just about every medical discipline, including an SNF, and can identify issues. I did find one. Our friend has a nice 1 bedroom apartment which included a large entryway with a kitchenette. There was enough room for a small dining table and chairs. Additionally, there was a separate living room and separate bedroom. Their check in process takes a couple of minutes and each visitor must register Our friend likes the staff and says the food is pretty good. The bottom line is: I highly recommend this place!!

This home has an inviting entry way, friendly staff and is pet friendly! I toured all the open…read morestudios, and 1 bedroom units and have to say they were very willing to be accommodating for any of my needs. I was very impressed with their flexibility. Their staff was very kind and knowledgeable. Highly Recommend!

Unless you have time to waste, don't bother with this place. I started looking for a memory care…read morefacility for my sister in California over a year ago. From the beginning, this facility kept contacting me every couple of months, asking if I had made a decision and pushing for my business. When I was finally ready to move my sister, I met again with the coordinator, who assured me there would be no problems. We did the assessment over FaceTime, and that's where the red flags started. The nurse seemed fixated on the fact that my sister doesn't like to take showers--something that is extremely common with Alzheimer's patients--yet showed no real concern for her actual care needs. At that time, my sister wasn't on a medication schedule, which I explained, but instead of asking important questions, the nurse didn't even bother to meet my sister until I pushed for it. When she finally did, she spoke to her for a few seconds and abruptly ended the call. A few days later, the facility contacted me to say my sister wasn't a "good fit" because of her hygiene. That told me everything I needed to know. If a so-called memory care facility doesn't even understand that hygiene challenges are a direct symptom of dementia, they are not equipped to care for Alzheimer's patients--period. Their lack of basic knowledge and dismissive attitude made it clear they had no idea what they were doing.

Bella Vita is a 55+ Senior Apartment building in Aurora, Colorado. I moved to Aurora 6 years ago…read moreand moved into Bella Vita. I have been so happy to live here. It is convenient to shopping (right next door to Target!) grocery stores, restaurants, department stores and other specialty shops in The Gardens on Havana. The rent is reasonable and includes several amenities: utilities, garbage pickup, twice monthly light housekeeping service, wifi, coffee bar, concierge service, fitness room and maintenance. The Bella Vita Community offers many activities for residents: game groups such as Wii Bowling, Mexican Train Dominos, Bingo, Pictionary and others. Movie night is every Friday evening in our new movie room. We have resident committees to provide input on all aspects of our community. Guest speakers are arranged to visit to provide the latest info relevant to Seniors. Birthdays are celebrated monthly, donuts are available on Mondays and our community director sees that treats are available a few times a month. We also have a resident lead Book Club, Bible Study, Coloring Club as well as happy hours and socials. We have the best view of fireworks on the Fourth of July on our third floor deck. The deck is a wonderful place to sit and relax with friends and is equipped with plenty of tables, chairs, comfortable furniture, BBQ grills, and a fire pit for chilly days and evenings. Bella Vita is a great place to live with great neighbors!

From the owner: Luxurious apartment living for those 55 and better. Whether you're still in the workforce or you've…read moreretired, enjoy a home without headaches. Let us introduce you to a new level of affordable luxury senior living at Bella Vita.