Assisted Living? Memory Care? You are covered here. Fabulous community where it really is a…read morecommunity that residents enjoy being part of. This review is based on visits and tours made there to check out what they are all about. Michelle is likely your first point of contact since she is, I believe, the Director of "Sales and Marketing" (?). Kara I believe works for her and fills in for Michelle when needed. Both are fabulous, but Michelle really knows her stuff and understands what needs to be done if you are thinking of being part of their community. The place itself is really nice and elegant, with lots of energy and positive activities. Beautiful walking area outside for memory care residents. Trails right outside to walk, are abundant and also very nice as you walk thru the park right there/golf course. Different sized Rooms make up assisted living (AL) --studio, 1 BR, 2 BR. Memory care (MC) only has 2 sizes of studios--385 and 520 sq feet. The views you have contribute to the price as well. They also have Assisted Living with their Essentials support, provides a bridge between AL and MC. Food is pretty nice. Heritage week was being offered where unique foods from other areas around the world were being featured. Service was pretty great. Kind, compassionate when talking to residents. Beautiful set-up with dishes being offered on display as you walk in. Love the front desk team. All super nice and energetic. Very knowledgable and helpful. A nice sized theater for movies. Arts and crafts room. Library space. Outside deck/seats and tables with a very calming and beautiful view. Exercise class in the morning and other activities throughout the day. Live music/happy hour. Super fun all around. If you are looking for a super nice place where your loved one will be well taken care of, and feel safe and happy, this is your place.

When my aunt suddenly needed to move into assisted living, our family visited six different…read morefacilities trying to find the right fit. From the moment we walked into Cherry Hills Assisted Living and Memory Care (CHAL), we knew it was special. The atmosphere felt warm and welcoming, and the staff truly seemed to care about the residents. My aunt moved in about a year ago, and it was a huge adjustment - she had been living independently and had no plans to move. The team at CHAL went above and beyond to help her settle in and feel comfortable in her new home. They were patient, kind, and always took the time to make sure she was doing okay. Now, a year later, she's happy and thriving. She enjoys the staff and the beautiful facility. It's such a relief knowing she's well cared for and surrounded by people who genuinely care about her. We're so grateful to everyone at CHAL for making what started as a stressful transition into such a positive experience. I can't recommend them enough!

Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate…read moreprioritizes profits over people.

Like other reviews mention - HighPointe is a beautiful community. We toured over twenty memory care…read morecommunities for our loved one. This review is based off of the tour of memory care and not assisted living. The sales lady was fairly new to HighPointe. We had a pretty good meeting in a common area by the main entry. I explained my relative was diagnosed in 2011 with Alzheimer's related dementia but was (and still is) in great health otherwise. She explained they have 5 levels of care (the most number of care levels out of any place we toured). The top level being $2500.00 a month in addition to the monthly room/board rate. She said based off of what I told her - my relative would probably need HighPointe's top care level at $2500.00 a month? I thought - what? Number one - you're not a nurse and number two - you haven't even done an assessment?? Finally got to tour memory care. So you have to have someone access the 3rd floor via the elevators both going to and leaving memory care - they will not give family members the code (another story related to that later). Memory care is very nice - entire floor U shaped with central dining and activity areas and a nice outdoor patio. The sales lady did not acknowledge any care givers or residents by name. There are only 4 care givers for 30 residents (a low ratio of care givers). The smallest studios are TINY - maybe 180 sq feet. It was depressing to look at. Yes they have larger studios/rooms but the $ amount per month goes up per square footage. Note to HighPointe family - when building additional new communities - design all memory care suites the same size . Your five room choice pricing with additional five care level of pricing is ridiculous. Have your architect spend a week in a memory care community. I inquired with sales lady L - so how do four care givers know what level of care all 30 residents are needing and paying for? Her reply was "they just do". Really? Care givers don't get paid much no matter where they work - so do they honestly know that Bob is a 3, Pat is a 5, Larry is a 1, etc etc? Ok so doing the math - a mid size studio along with level 5 care (which sales person said my relative would need) would put us at over $7000 a month? So we found a community within a mile of HighPointe; -has all inclusive pricing - no care levels and under $6k a month. -all rooms are exact same size in memory care -there are 4 care givers for twenty residents (much better ratio) Recently met the daughter of a resident who said she did her "due diligence " and had selected HighPointe for her mom who probably is at stage 6 with Alzheimer's. She said her mom became so severely dehydrated due to lack of care at HighPointe that she ended up in the hospital for over a week. She moved her to where we are and is so much happier with the care. Met a Director of Nursing for another community who said he had to do an assessment of a HighPointe resident for his community and he had to wait 15 minutes for elevator access to leave the memory care secured area. HighPointe you are a beautiful community but as previous reviews on Yelp and other websites point out - your memory care structure and set up needs some help. When I visited - three of your four care givers were just standing (one was seated) around. I thought to myself "where are the 25 residents and what are they doing".

I was able to get my father into Brookdale Greenwood Village after he was required to leave Centers…read moreat Lincoln. I had a few days to shop and contacted three different facilities. After visiting Sunrise, I was contacted by a representative at Brookdale. She was able to immediately schedule a tour of the facility since my dad was still in rough shape and going home was not an option. She was thorough and answered all of my questions and provided reassurance to my father. Brookdale has assisted living and rehabilitation on site. I received introductions to the department heads and knew this was a good spot to continue his rehabilitation. The facility itself is in an ideal location. We were allowed to customize his apartment so he could have privacy as well as room for family and friends to visit. His trip over in the Brookdale van was the "best ride he experienced since being hospitalized." (He had horror stories of transpiration to Kaiser appointments) I also had multiple friends and family compliment the facility. I was able to visit dad every day and even had lunch with him a couple times. His friends were visiting and eating with him too. One day he was working with Kaiser rehab and made it down to the piano and played a few measures for us. Cancer is a beast and my dad had an extremely aggressive form of kidney cancer, which sent him to the ER when the cancer fractured his spine. Although he was only at Brookdale for 10 days he did have a good stay and his pain meds were given in a timely manner. He lost his fight with cancer 14 days after leaving Centers at Lincoln. I can't thank Brookdale staff members enough for keeping him comfortable for what happened to be his final days.

LThis is not a real rehab ctre. Lack of supplies, personal and rehabilitation equipment makes this…read morea poor choice. Their menu was lacking and their staff was insensitive. I am back in hospital because of their neglect. They are not a real rehabilitation facility. Beware of your loved ones being recommended by their insurance company. Maybe long term living is OK, not rehabilitation.

I wanted to add another plus to The Inn @ Greenwood Village. The staff is very nice and helpful,…read moreand especially working with LISA. Thank you, LISA, for always checking in on me and for the nice conversations. You made my stay very pleasant.

The administration of this facility is horrible. It is my opinion, formed by direct experience,…read morethat the people who run the Inn at Greenwood Village are operating a racket with the sole intention of extracting as much money as possible from the residents and their families. When a resident requires a little extra care, management either kicks them out of the place or starts jacking up the monthly charges. I wish it were possible to give negative stars as a rating; this horrible place would get a minus 20 from me.

Morningstar at Jordan is a beautiful facility. It is clean and well taken care of. The staff is…read morewarm, kind, and very caring. My father has had wonderful nurses and caregivers. He really enjoys the staff. As his daughter I can also say, the staff is what makes this facility rise above the rest!! This staff bends over backwards to help our father as well as our family!! Thank you so much!!

You always worry about giving up the care of your family to strangers. It cannot he helped. Their…read morehealth, wellness, and daily activities are forever changed, and you have to hope that you haven't chosen a terrible place for their final years. After having experienced two grandparents in the general retirement area, and one of those grandparents later in memory care, I can say with confidence that the family chose well with Morning Star. Yes. There are always difficulties in communication, insurance, billing, and everything else that you might expect from dealing with any sort of business entity at all. This simply comes with the territory. But what makes me happy with how my grandparents lived out their time at Morning Star is the respect, dignity, and help that they got from a great staff. If my grandfather was feeling ill, the staff would bring soup to his room. If he needed help with medicine, there were services to assist in managing his pills. Finally when he died, the staff was helpful to the family in planning for my grandmother. In memory care, my grandmother was taken to every meal, she was brought to the daily activity session, and was never just left in her room to fade away. Her defiance was met with patience, and the staff always let us know about anything she might need (socks, pants, etc.) The last few years of someone's life is an uncomfortable topic. Death is an uncomfortable topic. But I'm so happy that Morning Star made my grandparents last days more bearable. If you have any questions about Morning Star from a family perspective please let me know!

I would caution anyone considering this establishment for their loved one. It is smoke and mirrors…read more It's a beautiful comfortable place on the outside, but the operations of the infrastructure are not . sunrise is continually understaffed. The employees are overworked and underappreciated.The weekend it is even worse when the Management is not around.Several times on a Sunday morning you would go in and my loved one would not have been fed breakfast at 11 a.m. Please use caution and do your homework..

My mother moved into the reminiscence care neighborhood two years ago, and our experience there has…read morebeen wonderful. Obviously these decisions were hard, but the staff was so accommodating and supportive. They helped with every aspect: moving in, special diet, education abut memory loss, support groups, and referred us to hospice care when that became a necessity. I can't say enough kind words about the care-givers who were with her over the last two years. I felt like they truly loved her as one of their own family. Numerous times I witnessed them laughing and crying with my mom. It was the best place for her.

My elderly father who has dementia was not doing well in his living situation. I was at my wits'…read moreend trying to figure out how to find a new living situation for him. Every assisted living or memory care place seems almost the same and seemed to have the same sales pitch. I just couldn't sift through any more of it and feel confident on my own in finding a better situation for my dad. Sitting at the computer in tears scrolling through assisted living websites, I stumbled across Stacy's Helping Hands here on Yelp. I called the company and reached the owner, Pam Silverberg. It was probably one of the single best things that ever happened in this painful, complicated road of caring for my dad. Pam was warm, friendly, and interested in helping me. Before i even engaged her services, she gave so much of her time to me. She wasn't another one of the sales people in the assisted living business - she just seemed like a concerned friend. And she had a tremendous amount of knowledge and experience. We worked together for several months because I was so nervous about moving my dad. But she was patient and kept talking with me through good options. She was a fantastic sounding board. She got to know my dad's needs and made recommendations based on his needs and my concerns. She visited several facilities with me and became a good interface between me and the facility we finally chose. She was alongside us as we moved my dad and continued to interface with the facility and advocate for us in a couple of situations that arose when we moved my dad in. No one should navigate this road alone. Pam at Stacy's Helping Hands genuinely wants to help people navigate this arduous road. I feel like she's really become a friend in this whole process. If you're exhausted and nervous and overwhelmed - call Pam! Even if you don't engage her services, you will find a listening ear and undoubtedly a bit of sincere and valuable advice.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

My mother's HVAC system has been nonfunctional for seven weeks, and communication from Management…read moreduring this time has been both inadequate and completely lacking in compassion for her situation. While we've been fortunate that the weather has been mild, that's no excuse for such an extended delay. We were repeatedly told that repairs were "imminent," but those assurances proved false, and Management eventually admitted there was no clear repair plan in place. Temporary cooling and heating units were offered, but expecting residents with dementia or cognitive decline to safely use space heaters is a serious safety concern. To make matters worse, they even suggested that my 90-year-old mother move to another apartment -- an unreasonable and insensitive solution. Yet despite all this, they had no problem cashing her $8,000 rent check within 24 hours, with no offer of credit or adjustment for the ongoing lack of essential services.

We did not have a good experience here. My Mother's HVAC was inoperable from May until we moved out…read morein August. Communication was abysmal from Management. We were told so many times that the HVAC would be fixed within a week, or soon, until they finally admitted they had no idea when it would be fixed and the problem seemed to be spreading throughout the facility. They did offer temp a/c and space heaters. I do not see a scenario where people suffering from dementia and other cognitive decline issues with space heaters would be safe.

We moved my dad in 2 years ago. At first I thought it was a good place…read more. This place has gone down hill. They don't have enough staff. The director job has switched several times as well as the staff I called several times to talk to the director,,,but she would never return our calls. She was very rude. We moved out of there,,,and my dad seems much happier. The staff at his new place is very caring. They truly love their patients. Sunrise never really cared about their patients. Glad we are gone. Cheri

At first I would have given this place 4 stars because, basically, all retirement homes have this…read moreaspect to them, that it's where (to quote the sign on Homer's dad's home in The Simpsons) "the old and infirm bide their time awaiting the inevitable". It's not really the place you _want_ to be. So let me explain why I give it 5 stars. First off, my Dad is near the end of his life and has been living for 3 years in the memory loss ward where the door is locked with a key access. It sounds grim and boring doesn't it? But I spend a lot of time in here, and I like it here! It has toys and fun things on the floor for kids to play with and check out. It has lovely and fun staff. It has volunteers coming by playing violin and piano and guitar. Today they had the football game and then the basketball game on and it was a blast! Sure, there's something a bit surreal about all this sort of stuff -- it's a completely modern invention -- we dump our kids into schools for ten years, and then dump our aged into homes for ten years. But my 5 year old likes coming here, and that's saying a lot! They have free popcorn and coffee and a lobby dog. The food is good (today I had pork cutlet with potatoes and kale; yesterday I had lobster linguini with asparagus). The staff is great. The front desk and lobby are cozy and unpretentious. It's not expensive. With not being expensive, comes not being needlessly fancy -- it's kind of like grandma's house. For a while after a broken hip my Dad stayed at a place down the road, which is super fancy and like a ski lodge, where they had a therapy center. There was no fun in the place -- I think a lot of these places want you to think you aren't where you are. Also parking means a lot, and Sunrise at Orchard is small and parking close to the building is easy. Plus, it's right across the street from Panera so you can go grab food and right next to the library so you can go read a book. And if your parent has Alzheimers then you come back in an hour and they're so happy to see you again, it's always a brand new day!! Now my dad has a couple of days left. He moved back here from the hospital, into hospice care, back to his old room. They know him and love him. They come by the room to help him with things, and are always saying sweet things to him, "we love you Gunnar". And they bring me food and drink and don't care if I set up a mattress on the floor and spend the night. So I want to give them a big thumbs up. It's where my Mom wants to come when it's her turn to have somebody cook for her and just sit around doing crossword puzzles. Oh, and they have a GREAT large garden in the back, especially for the memory loss patients, so they can wander around, have a smoke or whatever. And there are 4 exits, all key-access, so you can come in and out in a few different ways (good 'feng shui'). For the 'younger' patients, they go on all kinds of outings, movies, restaurants. Good luck finding a place for yourself or for your parents!