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    The Countertop Shop

    5.0 (5 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 months ago

    Get pricing

    Response time

    4 hours

    Response rate

    100%

    Services - The Countertop Shop

    Countertop refinishing

    Countertop removal

    The Countertop Shop Photos

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    3 months ago

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    Phil T.

    Thank you very much for the great review. Glad you like it!

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    2 years ago

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    Phil T.

    Thank you Linda, I am glad you had a great experience.

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    1 year ago

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    Phil T.

    Thank you Rene! We really enjoyed working with you!

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    1 year ago

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    Phil T.

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    2 years ago

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    Phil T.

    Thank you Denise! It was great working with you as well!

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    Ask the Community - The Countertop Shop

    Tri-State Stone & Tile

    Tri-State Stone & Tile

    3.2
    (22 reviews)
    $$$

    Most recently, Tri-State replaced my kitchen counters with quartz. From start to finish, Daniella…read morewas EXTREMELY responsive and had a solution for all of the quirks that came with my project. I especially appreciated the same-day demo and installation and the attention to detail in every step of the project. Previously, Tri-State installed quartz in our new bathroom. We are very happy with their work on both projects.

    Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

    The Countertop Shop - countertopinstall - Updated August 2026

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