Worst Customer Service Ever!!!
Booked our table for a very special double birthday for two very special friends. Being regular customers of the Corner House, we purposefully booked our table two months in advance; and took the time to explain that it was a double birthday celebration.
We arrived today to absolute chaos! Our table was not fully set, there was a chair missing, we were six people being pushed onto a table fitted for four people at best, and squashed so much into the corner that it was actually impossible to sit down without asking the guests at the tables on either side to stand up, walk away from their table, and provide space for us to move out the chairs and sit down.
I took the waitress to one side and told her how devastated and disappointed I was. I told her I had booked the table two months in advance to ensure we could have a good table and celebrate the birthdays of our friends.
I was absolutely appalled at how rude the waitress was; telling me that it didn't matter how long in advance I had booked, they were very busy and this was the only table available. I tried to explain that the whole point of booking in advance was to ensure that we secured a table that would sit the number of guests in the reservation and I was basically told; it doesn't matter, this is the only table we have available right now; take it or leave it! No apologies, no attempt to help; left standing in the middle of the upstairs dining room with our balloons and birthday presents; she walked away and ignored us!!!
I was absolutely devastated, tears in my eyes - regular customers for years at this pub, table booked months in advance and nothing! As we walked out of the restaurant, the manager actually stood and watched us leave; he didn't even attempt to ask why we were leaving when we had just arrived for a table of six to have Sunday lunch?!!
I called The Duchess of Cambridge pub on the High Street and made an appeal to Dan the Manager to help me. Within 15 minutes, we were sitting at a spacious table in the Duchess, with three waitresses taking care of our every need, and we spent 6 wonderful hours enjoying scrumptious food and the best service in Windsor.
And I kid you not, the pub was heaving!!! But they helped us, they worked around it and by the time we walked to the pub, they had moved tables and chairs together to provide us with a wonderful space that was comfortable and relaxing!
I will never ever return to The Corner House, but I will offer them some advice...
...I grew up working my Dad's restaurant, and I hold true everything that he ever taught to me...
...When a customer books a table, they do so to secure a booking for their party... not to be disgraced and shunted in a corner with half the space required to enjoy their afternoon. The customer is always right, perhaps, Corner House, you should try thinking of your customers, and in this case, the ones have now lost!
Giving them one star because that's what it requires to post the review - they don't even deserve the one star! read more