Dangerous lack of allergy safety, zero empathy, and a complete liability!
Very sad because I came here with my husband a few weeks prior and the food was good, well, the breakfast was good that I ordered (apple french toast) ...his burger looked pretty Basic B. Actually, his words were it was "just okay". At the time, I thought it was his fault. Like, why would you order a burger at a breakfast joint? But whatever he doesn't like breakfast.. anywho I have 0 pictures from yesterday because I was so annoyed. It distracted me from pics but just imagine french toast with strawberries, blueberries, whipped cream , and (what we were told was strawberry sauce drizzled over it)
I am writing this review because the level of negligence, poor communication, and awful customer service at this establishment is a massive safety hazard. My Sister and I were here yesterday around 1pm . We ordered some coffee drinks and chatted with the waitress a bit, she mentioned she had been there for over 20 years. So she worked there the under the previous names but same owners, Kikos and before that i cant recall the name . We decided to split the Very Berry French toast. My sister immediately asked, does it have raspberries on it? Because i'm allergic to raspberries. Waitress replies , no ," we don't even have raspberries here" I take a quick glance at the menu and notice that there is raspberry sauce on the Monte cristo. So I say , please make sure there's no raspberry sauce because I do see that on the menu and Just to reiterate , she is allergic to raspberries , so please make sure...and she said , no problem!
Drinks come, were chattng , the french toast comes out, looks amazing. We each take one bite from each end. And we both look at each other bc we immediately notice raspberry taste.
I immediately waved the waitress over to the table and told her we tasted raspberry, she said, "there's no raspberries in that, but if you want, I can have them remake it" she seemed annoyed. We were speechless , waitress then quickly left to have it remade u assume? Idk !
Even tho my Sis only took one bite and stopped eating, she still suffered an immediate allergic reaction including a swollen tongue and hives in her throat that lasted for days. My sister had to leave immediately to get medication from a pharmacy, while I stayed at the table to wrap things up. I Spoke to the manager and explained what happened, the response was completely unbelievable. Instead of apologizing, she defended the staff, saying, "She didn't do it on purpose, it's not her fault."
It turns out the kitchen ran out of strawberry syrup and they substituted it with raspberry syrup. attention owners if you change an ingredient--especially a common allergen--you MUST inform your staff. Also, a server.. (especially one that's been around the block for like 20 years as she said) should know better- always write allergy alerts on the kitchen ticket. The manager offered to remake the food, but I told her, "No, please don't, she's probably not going to eat it, we don't trust you at this point." She brought out a remade plate anyway, so I started to box it up. At that point, my sister came back from the pharmacy and told me her throat was swelling and itchy really bad and we needed to leave immediately. I left the food. As we got up, I noticed they left a bill for our two lattes and only took off the French toast. We hadn't even had a chance to drink the lattes!!!!! We went up to the front counter to clarify since the manager said it would be taken care of. The cashier went back to talk to the manager, and I could see them arguing back-and-forth about it. At that point, I was so incredibly annoyed that I waved my money in the air and said, "You know what, never mind, I'll pay for the lattes." I told the cashier, "This is unbelievable. They literally poisoned my sister, but we are still paying for lattes we couldn'teven enjoy" I threw the cash down on the desk and walked out. They are incredibly lucky my sister only took one bite.
Avoid this place at all costs if you have food allergies. read more