I went with my step daughter and family to this store. Had bad customer service previously but decided to give it another try. Found a mirror for her. 75% off. Took 2 clerks about 15 minutes to figure out how to ring it up. But finally they got it. Very sad the clerks have not been trained on how to use the register. Get home. Open it. Broken. Parts missing. The complete lack of integrity of this company knowingly to charge $100 for a broken product that is complete trash is the epitome of sleaze and consumer fraud. No big surprise with this store. So she goes to return it. With a receipt. She is black. They wouldn't take it. I'm white, walk in with my son to help. Suddenly, after 45 minutes of stalling they take it back. Where to start ? Racial profiling and discrimination, total lack of ethics in selling broken trash for outrageous prices, sheer incompetence on the behalf of the staff ? What. Shitty place. Boycott at all costs. Respect all people. read more

My first initial experience here was great! All of the staff were very friendly. They literally went above and beyond to help me which I really appreciated. However this last visit was the exact opposite. Now the reason for the review. When I came in Luci was helping another customer and being really sweet to her. However as soon as I came to the counter she gave me a hard time. I told her I needed to return 4 of the item (one of the items broke) and the rest were still in there packing. I asked her a question about the coupon they'd offered me in my purchase which I didn't receive the last time I came. She immediately became very hostile. I was simply asking a question. I told her there was no need for the hostility. She then started to talk to me as if I was a child and asked me if I wanted to speak to a manager. Now I do! She then began to explain everything to him (with a much nicer tone). He said it would be fine and to give me the discount they offered in the beginning. When I expressed my concerns to him he kind of brushed it off and talked about the coupon which wasn't the issue it was her tone. I would've given them one star had it not been for the good service I received the first time I came. read more

I've been de-cluttering and organizing like a fiend for the past week plus. I realized that I need more shelf space. I was on my way to Crate & Barrel and noticed that I was parked right beside The Container Store. I sauntered on in and began searching for necessities. - 2 under counter shelves were necessities - 2 more under counter shelves half the size were not and were just returned - makeup caddy definite necessity - caddy for the blow dryer, various curling & flat irons necessity The don't have the styling caddy. :( They _DO_ have other cool stuff. They do nave great customer service. The line can be a bit tiresome depending on how long it is and which angle you're approaching the check-out cube. Hassle free returns read more

This is my 12yo favorite store and we try to come here when she is on some kind of break from school. If you are a person that needs EVERYTHING matching and organized then this the store for you. If you need ALL of your storage boxes in the same color and all stacked up in a nice, nest, straight line then again, this is your mothership calling you home. If you need your closet, your kids closet and any other closet in your home orgainized to a "T", then you need to be here....are you getting the idea? Oh...it doesn't hurt to have a boatload of cash to do all this because the Container Store us not exactly cheap. Although the staff is somewhat friendly, I find allot of these items are a bit frivolous for what you are paying... BUT that is just me..... read more

I recently bought the an ELFA shelving system from the Container Store (CS) to make a floating desk. Lilly Calkins at CS was patient and helped design a simple desk to my specifications. The other employees at the store were also very friendly during my multiple trips to the store. The store installed the desk. Marc the installer was fast and clean during the install. I recommend the Container Store for your shelving needs. read more

The Container Store - ELFA Wall Desk/Workstation - Home Decor Near Me - Walnut Creek, California

Poor customer service. I would give 0 stars if I can. I rarely do reviews like this. When I do, its either the best or the worst places I've been to help fellow shoppers. Needed help but it took me about 8 minutes to flag down someone. I went through 3 staff members until I got what I needed. Kudos to Liv, the only person who was able to get everything that I needed. Went to the counter staff member, said I needed help just to ask if I can use my activated credit account even without a physical card and dismissed me; went to another staff member to ask the same thing but before I even asked the question, I was asked if I had an appointment, when she was entertaining other people's queries even without an appointment. She was only entertaining white people. Maybe she was the custom closet rep but she could've helped other customers while not busy or direct them to the right person. I am asian,and I felt discriminated in this store. Extend to upper management the need to improve customer service and to also include racial bias training. read more

Thank you Felipe and Priscilla for helping me today! Felipe picked out all the Elfa parts I needed for two drawer units and Priscilla put them both together; she did an amazing job. Everyone in the store was very friendly and helpful. read more

We all have a lot of stuff, and some more than others. Coming here is step one to getting everything all together. If you're looking for holders, drawers, dividers, boxes, bins, jars, tubs or caddies, as well as a shelf to eventually put all if that on, your shopping experience will be both lengthy and productive. Their email club offers regular discounts, which helps to knock a few bucks off items that are good quality but are a bit more expensive. It is also a good place for packing and shipping boxes, if you buy and sell on eBay as I do. Though I don't mind spending on Elfa and Metro shelves. Put together properly, they are stylish and indestructible. read more

The Container Store - Just a few of the free goodies that you get from being in the POP email club - Post-it's, notepads, journals, and more! - Home Decor Near Me - Walnut Creek, California

This will be long, and I wish I could make it as long as the time wasted at the 'The Container Store,' due to elitist employees, error, ennui, incivility, and absolutely no desire for customer input. Went with a friend who was going in to purchase her closet systems after the initial home visit for measurements. She had a confirmed appointment to meet and consult regarding completion of the closet designs. The rep, who did not call or cancel was not there, but the random rep at the desk, who was as snotty as a cold virus, and not accommodating in the least, was adamant that the appointment didn't exist. She even treated us to a scolding, as if we'd 'made up' an appointment. I actually heard her sigh, and if she'd rolled her eyes it could not have shocked me more. Evidently the computer lost a confirmed appointment? We waited, STANDING for at least 45 minutes as the rep fumbled to locate the measurements -- please note, she was helping all other walk-up customers first. She did not refer these customers to other reps, even though multiples were standing around at leisure, chatting. Of note, none of the other snobbish, uptight, replicated-appearing older women with whom we interacted at the Walnut Creek store were friendly, or helpful, one even unceremoniously told me to move out of the way, no "Pardon me, I have to get in there." Nothing. The store was OK, difficult to find a place to park tho. I would give it 3 stars, but not with one of the Witches of Eastwick waiting on us, and really, as their plastic and fiberboard inventory is almost all the same stuff Target has, customer service should be their edge. AND -- BS to giving more stars: Management, check yourselves, because in the end anyone can purchase a closet kit, and have a hubby or handyperson install it for much, much less. Had my friend known she had to 'do-it-herself' in picking out all the components she would have done just that, and not spent thousands, because oh yes, that's right, the rep had US go look at the closet designs all by ourselves. Which we did, we picked everything, including the accessories, then figured out the sizes and fit. So, in the end, other than poor service, wasting 2 hours of our time, and treating us to an ill-mannered debate about simple modifications, all the rep did, was look on her computer to confirm the components fit, and take the money. Hello? My advice to customers looking for closet systems is this, spare yourself the snotty privileged reps, in Walnut Creek. Measure your closet, go to Target and purchase their basic systems with their cool accessories. You can do it yourself -- it's easy, and for much less than thousands/per closet. Lastly, to the dear ladies of a certain age at the 'The Container Store' Walnut Creek: Customer service has an intrinsic meaning, and it is expected as part of your job. And while your patronizing supercilious bouts of salesgirl snobbery toward your customers may titillate, it cannot be half as satisfying as an honest critique, in print. read more

I like this place a lot. They have a lot of things to help organize your life. I got some containers that were almost perfect for storing some of my computer stuff. Now if I need something I can easily find it because it's not hard to find. The prices are a little high but they have to make a profit. So it's not bad. I recommend the Container Store. read more

In a former life, I worked for Hold Everything ... the store that everyone confused with the Container Store. But that was years ago and I've gotten over the annoyance (and need) to explain the difference to people. This store is a mecca for people who read Real Simple and take photos of their shoes to store in rows and rows of plastic boxes. I mean, why bother with Walmart or Ikea for your organizational needs ... when there is the Container Store!! But good merchandising and slightly higher prices makes this store appealing to people with a specific project in mind - especially when project is visible to others. Plastic bins / back to school - you'll find cheaper prices at Ikea, Target or Walmart. But if you're looking for canvas boxes, hapao or other woven baskets, acrylic and slightly more unique products - this is a great place to check out. read more

Small than the location at Santana Row in San Jose but just as great; staff are around and friendly and everything is well organized and stocked for the most part. If you need to consolidate your belongings or just want to simply appear organized then this place is it. If you need cute office supplies, cute drawers, kitchen knick knacks, tupperwares for all your needs (salads, soups, cereal, sandwiches, etc.), and creative arts and crafts idea then the Container Store is a winner! Prices are moderate to pricey depending on your needs. There is a cool coat rack that doesn't even look like a coat rack! The handles can be retracted in making it look like a modern lamp... If I were to be planning a romantic Chinese-style meal then I'd come here because they sell cute Chinese to-go type of boxes in all shapes and sizes so I can use those to decorate my table w/ or maybe serve my Chinese homemade food in it. This is where your imagination comes in handy. read more

They did an excellent job with our walk through closet! The project manager was very helpful and always available for questions. The installer was clean and professional. read more

The Container Store - Elfa - Laren line - Home Decor Near Me - Walnut Creek, California

I love this store. I stopped by here to pick up items for my trip in June and when they didn't have the travel clock I needed they pointed me down the street in the right direction. (AAA store by the way) I adore their cheap, easy to use stacking shoe boxes and perfect sized holders (I use them for pins). But they also have really nice gift wrapping boxes and bows. There's sometimes a line, but I usually head to the other side of the store and get checked out pretty fast. read more

Okay well my daughter used to work here so I guess the fact I have container store stuff in every room doesn't make me bias or anything:-). But I do love the elfa we have in our closets and the shelving she left behind in her room when she moved out! So very handy for my new office! And for storage its the first place I go. And then theres winter wonderland....wrapping paper, ribbon, and pretty holiday boxes! And the cool stocking stuffers. Plus there are still familiar faces when I go in even though its been a couple years since my daughter has worked there. Staff sticks around which must say something about the place, my daughter loved working there. Its always the first place I recommend when someone's looking for storage or even that hard to find gift. One time I started with a green plastic basket with a handle, and started filling it with green items. Key chain, smaller green containers, green cord organizer, green paper clips, etc...every item was green. My friend loved it, and it got her to check out the store and she had fun using all the items. Note: Also this store have very clean public bathrooms, which in my book is always a plus. read more

The outside structure of the store looked grandiose, leading you to think that the building houses at least two floors -- but surprisingly the entire store sits on one main floor. I like this store because it wards off chances of becoming a disheveled hoarder for me. Keeping things organized had always been a New Year's resolution, so the Container Store really aids in my efforts. The products do seem overpriced (I've seen an identical item at Daiso for $1.50) but currently there's a spring organization sale that I've been able to take advantage of. There's an option to purchase your items online and pick them up in a store if you choose not to spend money on shipping. It doesn't take too long. All they have to do is retrieve your shopping back and sign their handheld (like UPS delivery has) and you're on your way... read more

I am a crazy-organizing type of person, and I love this place! Everything looks so clean and appealing. However, I'm usually on a budget because I get a thrill out of getting a deal, and some things here can be quite pricey. The selection of whatever you need is really good, and employees are very welcoming and kind. My son needed to use the restroom, and their facilities are very clean and I would not hesitate to take him to use it again. They even had a stool (to his delight) for him to use for hand washing. read more

Shoutout to Keri who helped me design a custom closet that I love! I was about to order the standard 3-foot closet online, but decided to go in for a closet consult to see if they could help me find something even better for my space. Keri was patient and walked me through the system and helped me eliminate a couple things that weren't actually useful to me. For example, the 3-foot standard closet comes with a special shoe rack for high heels, but I only wear flats to the shoe drawers were more suited to my lifestyle. In the end, I saved money by getting a custom closet. I installed the closet myself, which was a little challenging but YouTube videos helped. I am very pleased with my closet and the experience I had with Keri. Also, the curbside pickup process was a breeze. Thank you, Container Store! read more

This store is awful!! I put in an order a week before it said to pick it up, I drive 45 mins to come pick it up at the time that the order said it would be ready and when I get here I get a phone call from the lady working saying they didn't receive my order from the truck the day before and are just letting me know now when I'm here at the time they said to pick it up. Overall would never shop at the container store due to this being the second time my order has been delayed in the past month. I tried to order online and that took 4 weeks to get my package! read more

Horrible shopping and customer experience. They have long lines. Not enough staff to handle returns. Retail clerks are rude.

Frustrated!!! Waiting on a manager to get back to us since we left the store last week without fixing the problem. We shopped for the products online and upon going to the store to retrieve the proper casters, we discover that the products we purchased are now on sale. Requested a full refund and recharged for the sale price!!!! Didn't realize that we were not refunded the entire amount we paid. Almost a $500 difference!!! Ughh!!! Check your receipts and double check everything!!!!!! Look line by line and check for the correct quantity as well. Been waiting long enough. We like shopping at Container Store; please make this right for us. Please send us a check for $500! Thank you! read more

Love the products, but the management at this store today is just kind of dumb. Sign in one door says it's closed, "use other door" but doesn't tell you where the other door is. Line to the one register open near the open door is MILES long, and shoppers are advised that another register, way at the back, that doesn't take credit cards, is open. How about opening up two full service registers where the customers are?? COVID is no excuse. These are common sense issues. read more

I love the elfa sale! Once a year their closet designs go on sale, luckily I timed it right with my decision to re-do my closets. While I probably wouldn't fork over the money for anything else here, their deals on their closets cannot be beat. The customer service here is great, everyone here is really nice, friendly, and knowledgeable. Some of the the other customers here can be a bit snooty and demanding (but hey its Walnut Creek, I guess it comes with the territory!). With the 30% discount on the closets, for three tiny closets build circa 1948, our total came to around $700, minus installation (as I have my lovely boyfriend for that!). The best part? Everything was ready in about an hour, custom fit for each one, totally sweet! read more

This place is so awesome! There is literally everything for EVERY organization need. From the office, the kitchen, travel accessories, to the closet - this place has it. If you need to get organized, this is the place to go. The only thing that sucks is that this place is pricey. This place will inspire anyone to become a organizing machine, so you must contain yourself because there is a possibility that you will spend some serious $$ and then have nothing to organize because you used all your money. *Teacher discount can only be redeemed online - at least that is what I heard. read more

They have a huge selection, with many hard to find items. Also a huge spread in price for similar items. Eg, a "designer" plastic shoe box might go for $20, while a simple one is $1.89. Good values to be had if you look around. read more

Do NOT recommend shopping here and especially want to warn people about using POP credits (their reward program). I made a purchase using a POP credit and unfortunately needed to return it. Instead of giving me store credit for the cost of the item, they refunded me about 1/4 the price of the item. Despite their "discounts" and "receipt-free returns" program, there is lots of deception going on here. Rest assured they are making plenty of money selling the data from their "rewards" program, which offers minimal value to their (former) customers. read more

One of the worst customer service I've ever experienced walking today to buy closets system and one designer to help you with the process of ordering it and she was busy so she called for help and Amy showed up and after I explain to her what I wanted her response was we only have one designer so you gonna have to wait or I can reschedule your time for you to come by and get it done and my question to her was why can't you to help me with it and she says I am too busy running the store.. Found out Amy is the general manager and apparently she doesn't value sales or customer service and she is the one in charge good luck with that... I am sending a formal letter to the corporate office regarding the level of leader ship and customer service and driving for sales at the Walnut Creek store and Amy's leader ship read more

Friendly staff and excellent products! Great service with convenient curbside pickup right at their front entrance with easy parking.

This is most definitely the best place to be at if you are OCD and have an appreciation for efficiency and organization. Now, I do have an appreciation for such, however I lack the passion to organize every aspect of my life. Somehow my organization manifests in pockets of messes in my brain that I can somehow compartmentalize. If I can only do that to my room... Still this place is great with its many ideas and products that can organize and contain the things you have in your life. Everything from photo boxes, jewelry boxes, shelves, closets, random containers that pinterest might have inspired you to use for some miscellaneous thing... Definitely one of those places that can distract you from your original intention of being there... now why was I there in the first place? Oh yes, my niece wanted to show me the clear boxes she used for her shoes, that way you pile them up against the closet and can see which shoe you want since they're clear. I digress...if I ever need to come here again, I would need to list out what I wanted/needed or end up stuck in this place in limbo. read more

Designed a custom closet online and scheduled an appt to go over the design in store and order with a specialist. Jess was incredibly helpful and friendly. She helped us narrow down our specs and pick out diff accessory finishes. Took care of everything in 15-20 minutes including delivery and installation. Delivery/install commit dates were only a week out. Great experience and recommend this location for custom closet help. read more

An irritating comedy of errors that I'll consider amusing when installation is complete. Carol P in design services was the exception. She was terrific. Suffice it to say that trying to change pickup to delivery was a trial over the phone as the staff (2x) saw pickup on their computers and never heard the words change to delivery, tho I even included "car totalled, cannot drive" for emphasis to the point. Asked price of delivery twice but the next staff person couldn't listen well enough until after I gave all my card info. (The price is ok, just wanted to know it BEFORE.) Was firmly told to make request for delivery on line after downloading an app only to discover in subsequent call that's not so. Of course, the timing was wretched because they were out of standard parts for two weeks. Considered cancelling but decided it had to improve. Right? Nope. Delivery service is independent contractor whose constant messages to my phone said he was 1. coming early, I responded ok, on site already. 2. was outside my door but the delivery wouldn't happen for 30 minutes, etc. (multiple messages on this one, over and over), 3. sometimes just my name, no message... and more. Total so far? 10+ messages? All a constant botheration until I realized he was still in Walnut Creek and thought he was messaging the store, not me. Golly. The constant interruptions interrupted work too much. Way too much. I stopped trusting anything from this company. Upon delivery service's arrival we looked over the list of goods only to find that many items were cut to the wrong measurements despite exact instructions to the half inch on the bill of lading (I checked) but turns out that's not for the customer, no, that's for the installer. Items are cut at the store and then cut again during installation. (Thanks for letting the customer know.) A "free" item was not included (that's for the installer to bring) and one item was missing (see "free"). Excuses included wrong information given during earlier calls because two clerks have the same first name and a similar sounding last initial (uh, give them nicknames for when in the store) were either on the line or not working that day depending on who you spoke to at the time, the delivery service is new to them (uh, so you are just figuring that? Be proactive!) and put a notation on the lading bill GIVEN to ME that says "to be supplied by installer", and "items will be cut to size for custom installation perfection". Last, the TWO phone messages TELLING me to tip the driver AFTER he'd left, AFTER crappy service. Some nerve telling me to tip, not even asking. At this point they should have given me a discount! Might have settled my ire enough that I'd not cost them business through this review, eh? I sure hope that installing will be better than this. Can hardly wait to see what that'll be like. (sarcasm) Sum: avoid them if at all possible. read more

Waiting in a huge line because "other staff working here don't know how to run the cash register." They have 2 people at the register with a very long line. Really bad customer service. Try Target or another venue. read more

Tonight I went, and the employees were really cool. This one guy asked how he could help me but I didn't have time for a convo and I knew what I wanted. The guy at the counter could see I didn't want to be a member of their very minute rewards club, and just let me get my stuff and jet. It's a good store- a lot of solutions. Thanks for just letting me be guys. read more

My review is based on customer service. Pick up was a bit complicated (due to parking availability). I called to let someone know I accidentally pressed the wrong button online to let the worker know where I was for curbside pick up. Barbara was very friendly and was able to confirm that no one has brought the order out just yet. They were busy, I seen multiple customers waiting outside. I appreciate the patience and calmness from Barbara. I know these times could be a bit frustrating and such, but the store had everything in order. On the other note, I love shopping here. read more

Wow. Let's talk about how rude Susan is... incredibly impatient, not helpful, and straight up white privilege. She didn't even validate answering my questions or helping find an associate who could properly assist. read more

Other than being a little pricey, I'm a fan of this store. It feeds my compulsion to stay organized all while motivating me to do regular clutter checks. I'm not sure if I should be proud that my bathroom drawers are picture perfect because of all the cute organizers I bought??? Maybe I should be embarrassed that I spent a Saturday night cleaning out my cabinets??? Nah, it was worth it!! Thanks, Container Store!!! read more

This chain store is ideal for the well heeled, anal retentive, control freak! Organization junkies would be like kids in a candy store here! Plastic containers of all shapes and sizes, color coded boxes and storage bins, closet organizers of all configurations, a pantry lovers dream! I am basically lazy and a bit of a slob (or should I say "convenience motivated"?). But somehow, I have spurts of organizational adrenalin, where I like to make order out of chaos in short spurts. I like functional and purposeful stuff, but I am too lazy to adhere to it consistently, because I am easy-going and not a control freak, and ultimately a procrastinator. So with that combination, I need all the help I can get. Even if it is highly overpriced plastic containers from the Container Store. If you want to store or organize something, anything, in your kitchen, office, bedroom, house, bathroom, just about anywhere, you can find it here. This is where people on that Style TV show "Clean House" should have gone before piling crap all over for the Clean House crew to come in and organize. They always make the closets better on that show, but they would have run out of their yard sale money if they got all the stuff here. Or those people on Animal Planet or Discovery, who are being buried alive by their own hoarding, might consider a dumpster and coming here to get out of their mess, so they can find things, like the kitchen sink. Me, I came here at least twice recently. Once was to find a plastic multi-compartment container to hold a variety supplies, but is small enough to fit into a small bag. Then there was the small multi-compartment bag to hold it. And little plastic containers that could hold important vials of liquids. Found it all here! Then I wanted to get in-between shelves for the kitchen cupboard, so i could organize and find all those little dishes you use in Japanese or Korean foods without having to empty the entire cupboard looking for them. Many sizes, styles, shapes to choose from. Found it all here! You know if they have a plastic container specifically designed to hold one stick of butter (but isn't a butter dish), they probably have what your looking for. And a lot of stuff you weren't looking for, but ended up buying anyway. I love this store, but not the prices. Getting organized is expensive! Uh, wait a minute, where did I put my keys? read more

***This is a nice Container Store with a great selection of reasonably priced travel items including great cases to keep your toiletries organized and many different carry-on acceptable liquid, gel and medicine containers; service was very pleasant and the store was clean and organized*** This Container Store is located in an upscale shopping plaza; there are a few parking structures in the area (I went to a pay parking structure, but there might be some parking structures here that are free). read more

This is one of those places to go to for organizational ideas. I love it. It is floor to ceiling ORGANIZATION. With all of the paperwork that comes to me ... I need the right things to help stay organized. This place has everythinhg to help. They have so many ideas that make sense. The items they have are useful and generally afordable. I would probably give them 5 stars for being the best at what they do ,,. but the last several times I came in there was a thing or two that could have been better. They have been out of stock with an item I needed and one time something seemed like it was on sale, but in fact, it was not.. The sign was misleading. However ... I am still a big fan of the Container store in Walnut Creek. At least they help you carry things to the car. That would be impossible in San Francisco. read more

If you're in need of a container then head to the container store (who'd a thunk it?) Any kind of container that you can think of you will be able to find in the container store. It's a great place to go to if you're moving into a new place or going off to college. All sorts of little devices to help organize your place either on your wall, or with little compartments or any which way. If you have lots of stuff then come here and find a place where you can put it all away. The staff here isn't terribly helpful or friendly. When I couldn't find something I was looking for there was no one in the store who I could find to help me. Certain things are reasonably priced while others are a bit overpriced. Overall it's a good place to go if you know what you want in your new place or to help you condense what you already have. read more