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    The Computer Geek, LLC

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    8 years ago

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    Epoch IT

    Epoch IT

    4.0
    (4 reviews)

    Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

    I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

    Girls Fix It

    Girls Fix It

    4.2
    (9 reviews)

    I needed the battery replaced in my smart watch, I searched online and also went to several watch…read morerepair stores, couldn't find anyone to do it. Got a recommendation to try Girls Fix it. While the battery was replaced, and the watch is working fine the communication left much to be desired. Dropped off watch on Saturday, was told battery should arrive Monday. Okay, that set the expectation the watch would be ready sometime by the end of week at least. Crickets! The following Saturday I reached out for a status update. Response was battery was received, will test today or tomorrow, meaning Sat or Sun. Monday got a text that battery was replaced, and watch was turning on. I then asked when I can pick watch up. Response, I'm homebound until the 9th of Dec, however, can have watch delivered. I asked who would pay delivery charge, response, we will cover $15. I opted to pick watch up from same location I dropped it off as I live a 25-minute drive away and I'm not up on Uber deliver charges. We agreed on time and date. Day of pickup I receive a text at 2:45 (5 o'clock pickup) stating we're coordinating with someone to meet me at designated time and place. At pickup time I receive a text that I fell asleep. I then opted to wait for Uber delivery. Watch was delivered about 6pm, waited an hour. Communication is key to good customer service!!!!

    I requested a new battery. Turned out I didn't need one. Appreciate the honesty. Will use again.read more

    The Computer Geek, LLC - itservices - Updated June 2026

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