I concur that the setting is beautiful and we really wanted this to be our go-to brunch after church. However, it was more than a little disappointing. They lost my husband's order, our coffee went cold and then empty, and despite multiple attempts to get our waitress' attention, we finally flagged down the manager (who was quite lovely and seemed to care). This was over 10 minutes after my food had been placed (along with an order of grits that no one ordered). The expeditor had placed the food and hustled off, not asking "can we get you anything else"?
Our waitress finally came back over, apologized, took my husband's order again, and offered to take it off our bill (she did not - although we weren't charged for the unordered grits). She turned to leave again - we had to ask yet again for coffee refills (she had been at the next table with fresh coffee before and didn't think to turn around and refill ours - or even glance our way or respond to our call).
I read previous reviews that the food was bland - well, the chef is making up for it with salt. The grits were too salty to eat, and the quiche was as well. It was also a rectangular slice - never seen quiche served like that but it wasn't the shape that mattered. It was ragged and looked like it was yesterday's offering.
We are huge overtippers. We normally tip 25%, but this was the first time we've ever left virtually no tip. It pained me to do it, but after spending over $40 for a breakfast where half was inedible (not the wait staff's fault), and after so much went wrong and the waitress did not make an attempt to stop by the table time and time again, it was really the only thing to do. I suppose we were tallied up as a lost cause and she went on to other opportunities.
Things go wrong in a restaurant. Orders are lost. But that's usually overlooked with the wait staff taking extra care, checking back, and acknowledging the error. Sometimes when things go wrong, it's the "making right" that makes the difference in the meal - and no, I don't mean comping the meal, I mean the wait staff paying attention to the diners. There have been those instances where something went wrong and we ended up tipping more - because it was the wait staff who made the difference.
The menu is lovely - but the actual food and the service need some serious attention. This could be a great spot for visitors and locals alike - but Hilton needs to put some effort into it. read more